Plant Manager Customer Service

Professional Summary:

High-energy Manager successful in building and motivating dynamic teams.

Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Dedicated to developing strategies and communications to help businesses reach and engage their target audiences.

Skills:

Very detailed oriented Excellent organization skills

Multi-operations management Personnel management

Methodologies and deployment Inventory control

New product introductions Talented multi-tasking

Flexible thinker Results-oriented

Complex problem-solving

Visionary Quality control

Results-oriented Project management

Recruitment and talent development

Expert in Customer Service

Customer relations

Customer-oriented

Customer needs assessment

Work History:

Hampton Inn & Suites

(08/2016 - 11/2016) Hudson, WI.

Executive Housekeeper,

Earned exceptional ratings and testimonials from clients on the Hampton Inn website and the “salt” the website for hotel ratings.

Collaborated with the General Manager and Assistant General Manager to achieve the best quality of the Hampton Inn “standards” and “procedures” for our guest to enjoy their stays.

Expanded cross-functional organizational capacity by collaborating with the “Front Desk” department head about guest stays and requests to ensure their stays be of the highest quality.

Planned and conducted staff training, with an emphasis on quality cleaning, guest requests, and cleaning chemicals and their uses as well as the importance of teamwork, while implementing the standards layout of the “Hampton Inn Hotels”.

Cultivated trust between Hampton Inn Suites and customers by greeting all guests with respect and easing any concerns they may have about their stay with quality assurance while attending to their personal requests in a professional and timely manner.

Developed methods to establish and clarify customer objectives.

Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.

Reduced and controlled company expenses by teaching department personnel cleaning

procedures of rooms in a timely manner which in turn cut the hours of “overtime” for employees.

Overseeing

Team Members

Customer Relations

Customer Satisfaction

Inventory Control

Staff Members

Staff Training

Business Operations

Development Business Operations

Daily Product Inventory

Customer Service

Dollar General

Assistant Manager

(06/2019 -02/2020) Roberts, WI

Collaborating with store manager in all the stores daily operations

Maintaining company standards and enforcing company policies

Prospecting new employees and interviewing for position openings

Maintaining employee records and payroll, as well as all cash and daily sales records and deposits

Training new employees for position hires

Accurately maintaining stores merchandise and sales promotions per company standards and enforcing the

Standard operating procedures as outlined in company manual

Delivering prompt and professional customer service to our clients

Shipping and receiving of all merchandise

Resolving any issues that may arise though out daily shifts

Preparing employee schedules

As well as but not limited to any other needs for the store’s manager

Travel with Beth

Owner/Manager

(12/2014 - Currently) New Richmond, WI

Small Business/Business Operations

As the owner and operator of the business my jobs are many, from Client Recruitment and

Development, to Budgeting and Finance procedures, Advertising for “Home Business Development”

and the “Retail Sales” of my product for revenue purposes.

Team Members

Meeting with other members of the team via phone or skype for training on new procedures or

product. Learning new skills at the daily training calls and speaking with new personnel assisting in their

development as a new home business owner and product representative.

Communication Skills

Assisting in the teaching of communicating and the skills required for successfully representing the

Home Business Industry and the product the business is presenting to the public.

Customer/Client Relations and Customer/Client Satisfaction

Maintaining an “Open Door” policy for any questions or concerns that may come into perspective

during the process of training and development of new “clients” as a new home business developer or “customers” who order the product for the savings it represents.

Aurora Health Care Agency

Activity Asst. Coordinator/Client Driver

(Jan.2016 -June 2017) New Richmond, WI.

As an employee for Aurora Health Care I received the training and skills necessary to care for our clients in responsible and companionate ways adhering to the special needs everyone requires. Passing each required field needed to give the best care while assuring they are also getting a more personal touch that the caregiving required. Most of our clients needed specialized individual attention with a 1 on 1 daily activity chart including but not limited to…

Working on motor skills using learning sheets and specialized tools for those clients who were able to participate

Outside activities utilizing nature and the outdoors to assist in the foundations of areas needed to improve in the day to day functions of everyday life. (example: Gardening, planting flowers, shopping outings, picnics, etc...)

Assistance in bathroom breaks to those unable to use the facilities alone, as well as the changing of garments for our wheelchair bound clients.

Preparation in Breakfast and Lunch feedings for all clients as well as feeding those clients who were unable to feed themselves.

Distributing any and all Dr. prescribed medications for clients as prescribed and directed.

Entering logs on all clients’ progress and daily assessments making meticulous notations on any changes in the clients’ day to day life at our facility as well as entering medication distribution and food intake if required.

Preparing the end of day home departures and driving the clients to their homes at the end of the day.

As well as so much more…

Most of the clients were unable to be left unattended due to the medical conditions they have and required very close attention daily. The field of care required the patients and understanding from the staff, and we as a team would meet daily to come up with new and unique ways to give the best care and services possible for each clients individual needs.

Special “online” courses were taken and must be passed to care for the clients and the receiving of certificates would show the requirements were met by each employee.

Personal Assessment of My Position

A very rewarding field of employment as each person I worked with touched my heart, I miss those clients every day, they became much more to me than just “Clients” as they taught me as much as I ever was able to teach them

Twin City Envelope

Lead RA Department Operator/Inspector

(June 2001 – Nov 2014) (June 2017 - June 2018) St Paul, MN.

Producing various sizes of envelopes with custom specifications focusing on the

standards and quality the company defines itself with in a timely manner as requested by our clients.

Inspecting finished product matching it to samples and preparing for shipment, matching the order forms with the finished forms ready for shipment to clients.

Signing off on production specifications as shown on order forms from clients, paying close attention to envelopes specifications such as size, window dimensions, inline printing quality and color matching and any special instructions per our clients’ request.

Operating high speed envelope machinery while communicating any needed

adjustments to the machine adjuster in order to produce the highest of quality product for the clients.

Working alongside plant manager scheduling upcoming jobs for the RA department in order to manage job completions in an organized and timely manner

Farmers Best Meats

(1994-2001)

As the assistant manager to the business my job duties consisted of many different areas a list of the duties is as followed for each department of the business….

Deli Department

• Scheduling for employee hours and department assigning

• Scheduling clients for slaughter and or processing of all types of meats

• Overseeing SSOP (Standard Operating Procedures) as required through state for food facilities

• Scheduling clients for slaughter and assisting clients in the determination of their processing decisions of their animals

• The Preparation of daily lunch specials and setup of the “Hot Table” which held the specials paying special attention to temperatures’ for food safety and in accordance with state policies.

• Any and all training for new employee hires

• Maintaining refrigerator and freezer temperatures’ though-out Deli and plant

• Cleaning and maintain a clean and organized store for clients to purchase fresh products.

And so much more….

Slaughter and Processing Areas of Plant

Overseeing that all State and Federal procedures during the slaughter were met and conducted in professional and sanitary manner

After the days quota for slaughter was completed overseeing the quartering of beef products in preparation of the aging process of the animal.

Overseeing the cleaning and sterilizing of the slaughter area from the days on-site slaughter in preparation for the next slaughter as required through the SSOP procedures set from state and federal laws.

Processing animals for clients per their request paying special attention to any details of specializing for product wrapping or ingredients that maybe special for sausage or other products that were requested by clients on the clients processing procedure sheets.

Overseeing employee duties and making sure thing are completed in a timely and professional manor for our clients.

Checking on the cleaning through the inspection at the end of day sheets in compliance to SSOP and state and federal law.

Calling and speaking to our client for product pickup and pricing differences that may have changed in the processing procedure of their animal.

Maintaining files for all products and animal records as well as client records of all types as well as distributers for the deli area.

Maintaining client and company relations with client needs and requests at the very top of our list of excellence for our clients’ satisfaction.

Education:

High School Diploma: 1998?

New Richmond WITC –

New Richmond, WI

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