Charla A Soriano

Hazel Park, MI *****

adsgkn@r.postjobfree.com

+1-248-***-****

SKILLS

Motivated professional capable of building productive relationships, ● Customer service optimization resolving complex issues and winning customer loyalty. Bringing over 20 ● Patient-focused quality years of background in maintaining customer satisfaction and service contributing to company success. ● Customer focused-service

● Child social development

Authorized to work in the US for any employer

Work Experience

ABA Therapist

Trumpet Behavioral Health - Warren, MI

February 2020 to Present

Provide therapy to children with Autism, including tasking, tacting, vocal skills, discreet functions, etc. Salesperson

Conractors Clothing - Madison Heights, MI

August 2018 to Present

Record keeping strengths

● Utilized various sales techniques to develop relationships with ● Computer proficient customers and drive sales ● Service standard compliance

● Conducted on-site product demonstrations to highlight features, ● Quick learner answer customer questions and redirect concerns toward positive ● Good listening skills aspects ● MS Office proficiency

● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings

● Prepared sales contracts

Administrative Assistant Store Manager

Sally Beauty Supply - Lawton, OK

June 2007 to June 2010

• Ordered office supplies

• Kept track of all incoming and outgoing mail

• Processed invoices

• Provided support for Store Manager

• Arranged meetings for Hor new hire, prospects, and training.

• Opening and closing procedures

• Inventory, shipping, stocking, organization

• Banking deposits, monthly goal projections

Teacher, Special Ed Teacher Aid, Custodian

Montgomery County School District - Clarksville, TN May 2003 to June 2007

05/2003- 06/2007

● Used variety of assessment tools and strategies to improve instruction methods

● Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculum

● Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculum

● Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculums logs

● Kept students on-task with proactive behavior modification and positive reinforcement strategies

● Pursued professional development continually by attending educational conferences and teacher training workshops

● Boosted student morale through positive reinforcement to motivate students

● Taught multiple subjects to students with intellectual or emotional disabilities Manager

ASI/ PCA/ Sears - Clarksville, TN

September 1994 to February 1999

Photography/ Studio Manager

• Supervised Photography

• Oversaw 5, employees

• Managed day-to-day operations

• Handled opening and closing of store

• Generated sales reports

• Responsible for hiring new recruits

• Prepared staff schedules

• Balanced tills

• Cleaned store

Education

Master of Arts 8 credit hours shy in Secondary Education University of Phoenix-Online Campus - Phoenix, AZ

May 2013 to September 2015

Bachelor's in Psychology

University of Phoenix-Online Campus - Phoenix, AZ

June 2010 to June 2015

Associate in Accounting

Draughrons Jr College - Clarksville, TN

June 2001 to August 2003

Associate in Business Management

Draughrons Jr College - Clarksville, TN

June 2001 to June 2003

Skills

• Salesman

• Excel

• Accounting Software

• Bookkeeping

• Proofreading

• Microsoft Word

• Customer Service

• Microsoft Powerpoint

• Microsoft Office

• Accounting

• Payroll

• Experience with Children

• Data Collection

• Applied Behavior Analysis

• Autism Experience

• Special Education

• Behavioral Therapy

• Behavioral Health

• Product Demos

• Experience Working With Students

• Recruiting

• Time management

Assessments

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Supervisory Skills: Interpersonal Skills — Familiar December 2019

Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar

Working with MS Word Documents — Completed

December 2019

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Scheduling Skills — Familiar

July 2018

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Organizational Skills — Proficient

July 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Administrative Assistant — Familiar

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Scheduling Skills — Familiar

July 2018

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Written Communication — Familiar

July 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Accounting Skills: Bookkeeping — Familiar

February 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Office Manager — Familiar

February 2020

Scheduling and budgeting

Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

May 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Management & leadership skills: Impact & influence — Proficient May 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Proficiency with Microsoft Office: Mail & calendar (Mac) — Familiar February 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar

Sales skills — Completed

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Administrative assistant/receptionist — Familiar

May 2022

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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