Administrative Assistant Customer Service
Resume:
Charla A Soriano
Hazel Park, MI *****
***********@*****.***
SKILLS
Motivated professional capable of building productive relationships, ● Customer service optimization resolving complex issues and winning customer loyalty. Bringing over 20 ● Patient-focused quality years of background in maintaining customer satisfaction and service contributing to company success. ● Customer focused-service
● Child social development
Authorized to work in the US for any employer
Work Experience
ABA Therapist
Trumpet Behavioral Health - Warren, MI
February 2020 to Present
Provide therapy to children with Autism, including tasking, tacting, vocal skills, discreet functions, etc. Salesperson
Conractors Clothing - Madison Heights, MI
August 2018 to Present
Record keeping strengths
● Utilized various sales techniques to develop relationships with ● Computer proficient customers and drive sales ● Service standard compliance
● Conducted on-site product demonstrations to highlight features, ● Quick learner answer customer questions and redirect concerns toward positive ● Good listening skills aspects ● MS Office proficiency
● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
● Prepared sales contracts
Administrative Assistant Store Manager
Sally Beauty Supply - Lawton, OK
June 2007 to June 2010
• Ordered office supplies
• Kept track of all incoming and outgoing mail
• Processed invoices
• Provided support for Store Manager
• Arranged meetings for Hor new hire, prospects, and training.
• Opening and closing procedures
• Inventory, shipping, stocking, organization
• Banking deposits, monthly goal projections
Teacher, Special Ed Teacher Aid, Custodian
Montgomery County School District - Clarksville, TN May 2003 to June 2007
05/2003- 06/2007
● Used variety of assessment tools and strategies to improve instruction methods
● Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculum
● Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculum
● Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculums logs
● Kept students on-task with proactive behavior modification and positive reinforcement strategies
● Pursued professional development continually by attending educational conferences and teacher training workshops
● Boosted student morale through positive reinforcement to motivate students
● Taught multiple subjects to students with intellectual or emotional disabilities Manager
ASI/ PCA/ Sears - Clarksville, TN
September 1994 to February 1999
Photography/ Studio Manager
• Supervised Photography
• Oversaw 5, employees
• Managed day-to-day operations
• Handled opening and closing of store
• Generated sales reports
• Responsible for hiring new recruits
• Prepared staff schedules
• Balanced tills
• Cleaned store
Education
Master of Arts 8 credit hours shy in Secondary Education University of Phoenix-Online Campus - Phoenix, AZ
May 2013 to September 2015
Bachelor's in Psychology
University of Phoenix-Online Campus - Phoenix, AZ
June 2010 to June 2015
Associate in Accounting
Draughrons Jr College - Clarksville, TN
June 2001 to August 2003
Associate in Business Management
Draughrons Jr College - Clarksville, TN
June 2001 to June 2003
Skills
• Salesman
• Excel
• Accounting Software
• Bookkeeping
• Proofreading
• Microsoft Word
• Customer Service
• Microsoft Powerpoint
• Microsoft Office
• Accounting
• Payroll
• Experience with Children
• Data Collection
• Applied Behavior Analysis
• Autism Experience
• Special Education
• Behavioral Therapy
• Behavioral Health
• Product Demos
• Experience Working With Students
• Recruiting
• Time management
Assessments
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory Skills: Interpersonal Skills — Familiar December 2019
Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar
Working with MS Word Documents — Completed
December 2019
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Scheduling Skills — Familiar
July 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Organizational Skills — Proficient
July 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Administrative Assistant — Familiar
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Scheduling Skills — Familiar
July 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Written Communication — Familiar
July 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Accounting Skills: Bookkeeping — Familiar
February 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Office Manager — Familiar
February 2020
Scheduling and budgeting
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
May 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Proficiency with Microsoft Office: Mail & calendar (Mac) — Familiar February 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar
Sales skills — Completed
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Administrative assistant/receptionist — Familiar
May 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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