Hi, I'm Trina Craig.

Experienced in Customer Service/Medical Field

404-***-**** adsgiw@r.postjobfree.com Stone Mountain, GA 30088 Securing a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Also, to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. In June 2002, I received my practical nursing diploma from Central Georgia Technical College. I graduated in the top 2% of my class; maintaining an A average throughout the program. I have excellent customer service skills. I current;y possess a class A CDL . I am team-oriented and enjoy interacting with others. I always adhere to the company's policies and procedures. Being a member of a fraternal organization has allowed me to devote much of my time to different charities and events. I enjoy helping others and working towards making a positive difference in society. I am a talented licensed practical nurse bringing 10+ years of experience in healthcare. Also, I am proficient in performing non-surgical procedures like breathing treatments. And, i am familiar with documentation, recordkeeping and compliance requirements. SUMMARY

• Product Verification

• Safety Procedures

• Data Entry

• Attention to Detail

• Teamwork and Collaboration

• Warehouse Operations

• Quality Control

• Inventory Organization

• Invoice Verification

• Motivated Team Player

• Customer Service

• Samples Collection

• Medication Administration

• Needs Assessment

• Conflict Resolution

• Patient Observation

• Activities of Daily Living ADLs

• Psychotropic Medication Knowledge

• Educating Families

SKILLS

04/2022 - Current

11/2016 - 02/2022

Warehouse Associate

Home Chef Lithonia, GA

• Packed and labeled merchandise to prepare for loading and shipment to customers.

• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Embroidery Machine Operator

Ensign Emblem Ltd. Lawrenceville, GA

• With the use of sewing machine, design patches; assist with preparation of orders for delivery to customers; training of new employees; clean work area EXPERIENCE

04/2013 - 12/2018

09/2015 - 08/2018

06/2011 - 01/2013

05/2010 - 06/2011

• Tested machine malfunctions and performed repairs.

• Operated multi-head sewing machines to embroider names, initials or decorative designs on garments and household articles.

• Selected size and color threads to draw threads through machine guides and bobbins.

• Observed sewing operations to detect defects in stitching.

• Programmed correct color sequences to match order ticket specifications. Front Office Assistant

Craig Stevenson & Associates Stone Mountain, GA

• Greet guest while maintaining a professional image; answer office phones; assist with assignment scheduling; handle correspondence; cleaning of work area

• Answered office phone and emails to schedule appointments, answer questions and document information.

• Collected copays and account balance payments and updated account records.

• Organized resources and staff necessary to handle requirements and maintain strong service levels.

• Maintained front office cleanliness and organized supplies to increase productivity. Front Desk Administrator

Synergy Network, LLC Conyers, GA

• Handled payment processing and provided customers with receipts and proper bills and change.

• Managed customer complaints and rectified issues to complete satisfaction.

• Conducted transactions, confirming patient information and processing according to standard protocol.

• Maintained important files, running reports and delivering updates on occupancy and revenue.

• Created and optimized employee schedules for shift coverage.

• Greet guest while maintaining a professional image; answer office phones; assist with assignment scheduling; make appointments; handle correspondence; cleaning of work area

Licensed Practical Nurse

Central State Hospital Milledgeville, GA

• Collected and documented vital signs to track current patient conditions.

• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Answered patient and family questions to educate on optimal treatment procedures.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Promoted patient satisfaction by assisting with bathing, dressing and exercising. Licensed Practical Nurse

Anderson Mill Health And Rehab Austell, GA

08/2008 - 12/2009

11/2006 - 07/2008

05/2005 - 11/2006

• Collected and documented vital signs to track current patient conditions.

• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Answered patient and family questions to educate on optimal treatment procedures.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.

Licensed Practical Nurse

Baldwin State Prison Milledgeville, GA

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Collected and documented vital signs to track current patient conditions.

• Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.

• Monitored infection control procedures to verify facility-wide health and safety.

• Observed, charted and reported developments in patient health condition in a hospital setting.

• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

Licensed Practical Nurse

WellStar Paulding Hospital Dallas, GA

• Collected and documented vital signs to track current patient conditions.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Answered patient and family questions to educate on optimal treatment procedures.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Promoted patient satisfaction by assisting with bathing, dressing and exercising. Licensed Practical Nurse

Carl Vinson VA Medical Center Dublin, GA

• Collected and documented vital signs to track current patient conditions.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Answered patient and family questions to educate on optimal treatment procedures.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Assisted physicians with examinations and patient scans during diagnostic processes. 12/2002 - 04/2005

02/2000 - 11/2002

• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

• Interviewed patients to obtain medical history.

• Coordinated with doctors and registered nurses to develop care plans for patients. Licensed Practical Nurse

Central State Hospital Milledgeville, GA

• Collected and documented vital signs to track current patient conditions.

• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Documented patient intake and dietary requirements and aided with feeding and monitoring.

• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Assisted physicians with examinations and patient scans during diagnostic processes.

• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

• Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.

• Coordinated with doctors and registered nurses to develop care plans for patients.

• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

Twister Operator

Shaw Industry Milledgeville, GA

• Tended to multiple machines at once, monitoring operations and adjusting settings to maintain production levels.

• Inspected final products to verify conformance with specifications and assign grades.

• Replenished supplies with full packages to keep production moving smoothly.

• Used synthetic materials, needles, cutting tools, dyes and coloring solutions to develop fibers.

• Placed bobbins on spindles and inserted spindles into bobbin-winding machines.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

06/2002

Some College (No Degree): Associate of Nursing

Georgia Perimeter College, Clarkston, GA

Nursing Diploma: Nursing

Central Georgia Technical College, Milledgeville, GA GPA: 3.92

• Ranked in Top 2% of class

Some College (No Degree): Biology

EDUCATION AND

TRAINING

06/1994

Mercer University, Macon, GA

High School Diploma

Georgia Military College - Milledgeville, Milledgeville, GA

• Ranked in Top 5% of class

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