Data Entry Customer Service
Resume:
Hi, I'm Trina Craig.
Experienced in Customer Service/Medical Field
404-***-**** ************@*****.*** Stone Mountain, GA 30088 Securing a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Also, to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. In June 2002, I received my practical nursing diploma from Central Georgia Technical College. I graduated in the top 2% of my class; maintaining an A average throughout the program. I have excellent customer service skills. I current;y possess a class A CDL . I am team-oriented and enjoy interacting with others. I always adhere to the company's policies and procedures. Being a member of a fraternal organization has allowed me to devote much of my time to different charities and events. I enjoy helping others and working towards making a positive difference in society. I am a talented licensed practical nurse bringing 10+ years of experience in healthcare. Also, I am proficient in performing non-surgical procedures like breathing treatments. And, i am familiar with documentation, recordkeeping and compliance requirements. SUMMARY
• Product Verification
• Safety Procedures
• Data Entry
• Attention to Detail
• Teamwork and Collaboration
• Warehouse Operations
• Quality Control
• Inventory Organization
• Invoice Verification
• Motivated Team Player
• Customer Service
• Samples Collection
• Medication Administration
• Needs Assessment
• Conflict Resolution
• Patient Observation
• Activities of Daily Living ADLs
• Psychotropic Medication Knowledge
• Educating Families
SKILLS
04/2022 - Current
11/2016 - 02/2022
Warehouse Associate
Home Chef Lithonia, GA
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Embroidery Machine Operator
Ensign Emblem Ltd. Lawrenceville, GA
• With the use of sewing machine, design patches; assist with preparation of orders for delivery to customers; training of new employees; clean work area EXPERIENCE
04/2013 - 12/2018
09/2015 - 08/2018
06/2011 - 01/2013
05/2010 - 06/2011
• Tested machine malfunctions and performed repairs.
• Operated multi-head sewing machines to embroider names, initials or decorative designs on garments and household articles.
• Selected size and color threads to draw threads through machine guides and bobbins.
• Observed sewing operations to detect defects in stitching.
• Programmed correct color sequences to match order ticket specifications. Front Office Assistant
Craig Stevenson & Associates Stone Mountain, GA
• Greet guest while maintaining a professional image; answer office phones; assist with assignment scheduling; handle correspondence; cleaning of work area
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Collected copays and account balance payments and updated account records.
• Organized resources and staff necessary to handle requirements and maintain strong service levels.
• Maintained front office cleanliness and organized supplies to increase productivity. Front Desk Administrator
Synergy Network, LLC Conyers, GA
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.
• Conducted transactions, confirming patient information and processing according to standard protocol.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Created and optimized employee schedules for shift coverage.
• Greet guest while maintaining a professional image; answer office phones; assist with assignment scheduling; make appointments; handle correspondence; cleaning of work area
Licensed Practical Nurse
Central State Hospital Milledgeville, GA
• Collected and documented vital signs to track current patient conditions.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Answered patient and family questions to educate on optimal treatment procedures.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising. Licensed Practical Nurse
Anderson Mill Health And Rehab Austell, GA
08/2008 - 12/2009
11/2006 - 07/2008
05/2005 - 11/2006
• Collected and documented vital signs to track current patient conditions.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered patient and family questions to educate on optimal treatment procedures.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Licensed Practical Nurse
Baldwin State Prison Milledgeville, GA
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Collected and documented vital signs to track current patient conditions.
• Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
• Monitored infection control procedures to verify facility-wide health and safety.
• Observed, charted and reported developments in patient health condition in a hospital setting.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Licensed Practical Nurse
WellStar Paulding Hospital Dallas, GA
• Collected and documented vital signs to track current patient conditions.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Answered patient and family questions to educate on optimal treatment procedures.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising. Licensed Practical Nurse
Carl Vinson VA Medical Center Dublin, GA
• Collected and documented vital signs to track current patient conditions.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Answered patient and family questions to educate on optimal treatment procedures.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Assisted physicians with examinations and patient scans during diagnostic processes. 12/2002 - 04/2005
02/2000 - 11/2002
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Interviewed patients to obtain medical history.
• Coordinated with doctors and registered nurses to develop care plans for patients. Licensed Practical Nurse
Central State Hospital Milledgeville, GA
• Collected and documented vital signs to track current patient conditions.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Assisted physicians with examinations and patient scans during diagnostic processes.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
• Coordinated with doctors and registered nurses to develop care plans for patients.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Twister Operator
Shaw Industry Milledgeville, GA
• Tended to multiple machines at once, monitoring operations and adjusting settings to maintain production levels.
• Inspected final products to verify conformance with specifications and assign grades.
• Replenished supplies with full packages to keep production moving smoothly.
• Used synthetic materials, needles, cutting tools, dyes and coloring solutions to develop fibers.
• Placed bobbins on spindles and inserted spindles into bobbin-winding machines.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
06/2002
Some College (No Degree): Associate of Nursing
Georgia Perimeter College, Clarkston, GA
Nursing Diploma: Nursing
Central Georgia Technical College, Milledgeville, GA GPA: 3.92
• Ranked in Top 2% of class
Some College (No Degree): Biology
EDUCATION AND
TRAINING
06/1994
Mercer University, Macon, GA
High School Diploma
Georgia Military College - Milledgeville, Milledgeville, GA
• Ranked in Top 5% of class
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