Customer Service Commercial Director

Pablo Herrera

Weston, FL 786-***-**** ***********@*****.***

Results-Driven Management Executive with over 13 years of ensuring the success and vitality of multiple business sectors to support large-scale automotive operations for industry-leading enterprises. Executional leader, focused on strategy development and process optimization to fortify organizational initiatives. Leverages financial acumen, business fluency, marketing prowess, and cultural acuity to generate long-term growth, exceed sales targets, and develop lucrative relationships with key stakeholders.

Professional Experience

Career Note: Applied For & Received U.S. Employment Authorization November 2021 to date Mercedes Benz Bogotá, Colombia

Country Commercial Director December 2017 to November 2021

● Oversaw administrative, commercial, and financial processes to support operations of Mercedes Benz Passenger Cars (24% MS), ensuring optimal efficiency, productivity, and performance for locations spanning 4 cities

● Leveraged data-driven sales strategies to continuously exceed business targets, drive growth, and maximize revenue, increasing sales of used/pre-owned vehicles by 150% over a 6-month period

● Established valuable customer relationships through building impactful rapport, exercising advanced product knowledge, and seizing opportunities to upsell/cross-sell, boosting annual sales in the F&I by 90% in 2018 and 10% in 2019

● Managed KPIs (e.g. sales, purchases, CSI, CLI, focus/retail/factoring bonus) to gauge company's performance and overall trajectory, analyzing data to identify areas for improvement and devise optimization strategies

● Directed multifaceted operations on a daily basis, reporting to/coordinating with the executive leadership to ensure organizational performance aligned with strategic objectives and desired outcomes were achieved

● Exercised domain expertise to effectively manage the upkeep, selling, and transportation a wide range of proprietary products & services

● Built and nurtured relationships with multiple stakeholders (administrative, financial, marketing, controlling, sales departments) to streamline time-sensitive processes and ensure business goals were attained

● Created the project implementation plan to facilitate the launch & expansion of new operations across three regional territories

Career Note: Training process for new job at Mercedes Benz July 2017 to November 2017 BMW Bogota, Colombia

Commercial Director January 2014 to June 2017

● Managed the performance and subsequent growth of the company, remaining abreast of current economic and market trends to effectively lead all commerce-related activities

● Leveraged financial acumen, strategic thinking, and field knowledge to drive sales up by 14% in 2015 and 17% in 2016, achieving the rank of 2nd Automotive Dealer in the country

● Received the Best Practice Award in 2016 as a result of exemplary leadership, performance, and innovation Additional Experience

Corporate Sales Manager Audi

Project Management Consultant Private Sector

International Account Coordinator The Pub Itda. (USA Verification Bureau) Core Competencies

Customer Service, F&I, Performance Evaluation, Goal Tracking, Sales Execution, Product Knowledge, Strategic Planning, Relationship Building, Marketing, Resource Management, Process Optimization, Leadership, Business Development Technical Skills

Management Software: CRM, Spiga+, DMS, incadea, Salesforce Additional: Snap-On, Microsoft 365 (Word, Excel, PowerPoint, Outlook, Access), Language Fluency (English & Spanish) Education & Training

Bachelor of Business Administration, major in International Business, Canterbury C.C. University BMW Group Training Courses/Seminars: Sales Management, Product Expertise, Brand Ambassador Mercedes-Benz: C-Management Courses

Audi Training Courses/Seminars: Product & History (Luxury Goods), Premium Customer Service, Sales Processes

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