DANIELO RODRIGO DAGUNA

Telephone Number: 097*-*******

Address: MC9 Unit 503 Diego Silang Village, C5 Road, Taguig City, 1631, Taguig City

Education

Philippine Christian University

Post Graduate Diploma / Master's Degree in Business Studies/Administration/Management Philippines

Graduation Date 1994

Major Management

Philippine Christian University

Bachelor's/College Degree in Business

Studies/Administration/Management Philippines

Graduation Date 1990

WORK EXPERIENCES:

Outbound Sales Agent

Credit International Corporation *Project Based - WFH October 2020 to February 2021

1 Doing outbound calls on the average of 120 calls daily approximately 5 mins per call.

2. Reviews and analyzes clients’ records in the database before making calls.

3. Able to explain the purpose and importance of the call to the client.

4. Provides information to clients (such as Defendants Name, Judgment Date and Judgment Award).

5. Discuss the benefits of working with CIC as their business partner and other advantages that the client can enjoy. 6. Attends all queries of clients in relation to the services that the company can offer.

7. Prepares Client Service Agreement to be signed by client for closing of sales and allowing CIC to work as their business partner.

8. Performs other tasks that may arise during operations. Sales Closer

Brasa Inc - BGC, Taguig

January 2020 to March 2020

1 Doing outbound calls on the average of 20 calls daily approximately 15 mins per call.

2. Provides presentation of report via phone to respective clients pertaining to their audit performance review. 3. Attends all queries of clients in relation to search engine optimization.

4. Able to explain the benefits of optimizing search engine and to help clients understand the advantage of it.

5. Discuss the steps and processes needed to undertake in order to optimize client websites.

6. Closing of sales, once the client agrees on the terms and conditions of the company, the agent will inform the client about the agreement form that he needs to sign and have him boarded.

7. Process the application and payments of clients via phone. 8. Performs other tasks that may arise during operations in relations to closing of sales.

Research Analyst / Outbound Sales Representative

Ziff Davis LeadsRus, Makati City

June 2019 – January 2020

1. Conduct research, collect and analyze information, solve problems and communicate their findings.

2. Generating/Developing new leads as stated on client requirements per campaign based on geography, job title, employee size and revenues.

3. Equipped with abilities on Contact Discovery, IVR, Navigation, Gatekeeper handling skills, objection handling and computer navigation skills.

4. Knowledgeable in navigating tools such as Five9 (Predictive Dialing), Eyebeam (Manual Dialing), Sugar (CRM) and Plug in Tool (Ark Dialer) and Plug in Plus Tool and linkedin. 5. Properly distinguish disposition of each call using the prescribed disposition tool.

6. Doing outbound calls not only in the USA but also to APAC Regions, EMEA countries and the United Kingdom.

7. Ability to explain to the target leads (Right Person Contact) the purpose of the call including the document or

whitepaper to be given to the RPC via email.

8. Verifying RPC information on the call such as complete name, job title and email address.

9. Daily target sale (verified am) of 3.5 should be met. 10. Closing of sales, once the client agrees on the terms and conditions of the company, the agent will inform the client about the agreement form that he needs to sign and have him boarded.

11. Performs other tasks that may arise during operation that is related to sales.

Outbound Sales Agent

iOPEX Technologies Philippines Inc.

BGC, Taguig City

Nov 2017 - June 2019

1. Doing outbound calls via turbo dialer (1,200 or more calls per day).

2. Qualifying and verifying of applications submitted by clients; then if qualified.

3. Endorsement to our license agents to give them the rates and plans we have.

4. Monitoring of client's application (qualified and not). 5. Appointment setting, scheduling of physical & laboratory examination of qualified clients.

6. Closing of sales, once the client agrees on the terms and conditions of the company, the agent will assist in sending the agreement to have the client boarded.

7. Prepares and submit daily accomplishment reports. 8. Performs other tasks that may arise related to sales. 9. Performs upselling of life insurance policy and other product lines of the company.

Telesales Representative

Learn to Trade

BGC, Taguig City

Jul 2017 - Nov 2017

1. Conducts follow-up call on potential clients signifying interest to participate and avail company's program offered to enhance knowledge in foreign exchange trading.

2. Qualifying and assessing products. suitability for clients. 3. Achieve daily, monthly, annual targets.

4. Able to maintain a valuable database of warm leads and reactivate previous delegates on interest and products available.

5. Maintaining strong relationships over the phone to result in purchases.

6. Develop lucrative pipeline business.

7. Closing of sales, once the client agrees on the terms and conditions of the company, the agent will inform the client about the agreement form that he needs to sign and have him boarded.

8. Performing outbound calls via turbo dialer (minimum of 50 calls daily or equivalent to 3 hours call time.

9. Must work 8 hours daily.

10. Achieving required sales targets and KPI's according to company's standards.

Outbound Sales Representative

Ingram Micro Philippines BPO LLC

Mckinley Hills, BGC Taguig City

Oct 2016 - June 2017

1. Attends to all queries of customer pertaining to quotations or placing an order.

2. Provides update concerning on the new items that has promotions or discounts.

3. Schedules delivery of items to its respective delivery address.

4. Provides updates to customers and performs other tasks that might arise during the order.

5. Overall responsibility is to manage the account of customers.

6. Reports directly to Account/Team Manager concerning escalation issues and expedited orders together with the status of each account that is being monitored.

Project Manager - Service Delivery

Broadview Networks - Sutherland Global Services

Kalayaan Avenue, Taguig City

Jan 2015 - Oct 2016

1. Monitors installation of line facilities up to inside wiring connections at the office premises of the customer until activation of phone lines.

2. Coordinates with other Service Providers concerning phone installations.

3. Attends all customer's concerns about their phone connections.

4. Attends various requests of customers concerning different product lines of the company such as New Lines, Moving Lines, Port Migration, Efax lines, Digital Voice Lines and other additional features that customers would like to acquire.

5. Provides an update on the status of the request made by the customer.

6. Doing inbound/outbound calls for the US market only, approximately 50 calls with an average of 5 minutes per call daily

7. Closing of sales, once the client agrees on the terms and conditions of the company, the agent will inform the client about the agreement form that he needs to sign, whether it is for additional order or for new clients to have them boarded.

8. Performs upselling of company's product lines.

9. Performs other tasks that might arise during the process of the order.

10. Reports directly to Account/Team Manager concerning escalation issues and expedited orders together with the status of each account that the Project Manager is monitoring.

Customer Care Representative/ TSR

Startek Philippines National Capital Reg, Philippines Dec 2012 - Jan 2015

1. Receives various tickets from the Team Manager, for repair, that needs to be troubleshooted and done for the day. 2. Checks all concerning the system of customer’s switchboard that needs to be repaired.

3. Schedule technician dispatch for any physical line that needs repair.

4. Receives inbound calls and verified customer’s concern and query.

5. Coordinates with other Service Providers concerning the porting date when the customer’s phone number be

transferred or ported into Comcast.

6. Provides updates to customers and performs other tasks that might arise during the order.

7. Reports directly to Account/Team Manager concerning escalation issues and expedited orders together with the status of each account that the Project Manager is monitoring.

8. Performs upselling of product lines of the company.

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