Customer Service Store Manager

ABBEY HANSEN

**** * ******* **** *******, AZ ****6 C: 480-***-**** ************@*****.***

Summary Hard working, results-oriented self starter with over 10 years of leadership within retail sales. Proven success in outstanding team management, store experience, customer service, and boosting in store sales through team-oriented strategies and product education.

Highlights

- Retail sales - Scheduling - Leadership

- Customer service - POS systems - Recruitment and training

- Inventory management - Sales coaching - Payroll

- Effective communication - Problem solving - Visual merchandising Experience Carvana

Team Lead, 08/16/2021– present

- Coach and develop advocates to principles to drive customer experience.

- Plan and schedule training, coaching and customer call backs.

- Create, leverage forms, tracking, communication with Excel

- Observe and listen to customer calls and give feedback.

- Navigate company online platform and programs, Excel, Salesforce, Workday and many others daily.

- Lead meetings on company initiatives.

- Follow up with customers daily to drive customer experience Janie and Jack

General Manager, 10/05/2020– 08/12/2021

- Recruit, hire, and train management team

- Coach and develop management team to drive results.

- Plan and schedule training, touch bases and development plans.

- Analyze business daily, create in the moment action plans to drive business.

- Open and close store, set the direction for the day/week.

- Observe behaviors and coach to strengths and opportunities in the moment.

- Build a clientele through networking

- Schedule shopping events for preferred customers

- Follow up with customers on purchases and new products. Victoria’s Secret

Store Manager, 01/31/2005-01/26/2015

- Recruit, hire, and train team to enforce company values and fuel sales growth.

- Succession planning quarterly, monthly team evaluations, and develop team to next position.

- Coach and develop and motivate team to drive excellent customer service.

- Plan, schedule and delegate selling and non selling activities.

- Analyze business and set goals to drive top sales and take action to maximize payroll.

- Open and close store, set the direction for the day based on business priorities.

- Set and follow up with merchandise placement, create and communicate a plan to maintain visual standards.

Contact this candidate