Level Pr Customer Support
Resume:
F.B INFA SRUTHI
Email: *******.****@*****.***
Mobile : +971-*********
Dubai - UAE
CAREER OBJECTIVE
Keen, positive thinker and enthusiastic individual looking for a Recruitment Specialist position with a reputed organization, where I could exploit my past education & experience to develop, contribute and lead Company for optimum growth and development. PROFILE SUMMARY
3+ years of experience as a Recruitment Specialist in UAE.
4+ years of experience as a Senior customer support executive and IT Technical support executive.
Bachelor of Technology -IT in the year 2014 at Sathyabama University, Tamilnadu, India.
Attending the meetings with the clients regarding their requirements.
Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.
Provide effective recruitment and selection services to business aimed at finding the best talent in the market.
Shortlisting the candidates, Conduct and schedule phone, live or digital interviews.
Contact Centre of Samsung Audio and video products to support, solve and help the customers, regarding their issues and product related doubts.
Used the Software named SAP to pull the customers detail and also Avaya to call the customers.
Used the Application Citrix to pull out the customer’s account and also Avaya to call the customers.
Had a good working experience in CRM.
Had a good experience in handling the customers in both Inbound and outbound calls.
Assist in the preparation of regularly scheduled reports. PROFESSIONAL & CORE SKILLS
Operating System Windows(7,8 & 10)
Applications SAP, Avaya, Citrix
Remote Tools Team Viewer, Anydesk.
Office MS office 2010, 2013, 2016.
Troubleshoot Internet and its applications.
PROFESSIONAL EXPERIENCE
Recruitment Executive in Al Najma Al Fareeda Intl Group, Dubai from Apr 2019 to present.
Senior Executive in Scope E Knowledge, Chennai from Nov 2017 to Feb 2019.
Customer Support Executive in HCL Technologies, Chennai from Sep 2015 to Feb 2017.
Technical Support Executive in Allsec Technologies, Chennai from 2014 Dec to July 2015. EMPLOYMENT HISTORY
RECRUITMENT EXECUTIVE, AL NAJMA AL FAREEDA INTL GROUP, DUBAI, UAE (FROM APRIL 2019 TO PRESENT.)
A recruitment company specializing in recruiting entry- to mid-level PR and communications professionals for corporate businesses and agencies.
Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.
Provide effective recruitment and selection services to business aimed at finding the best talent in the market.
Shortlisting the candidates, Conduct and schedule phone, live or digital interviews.
Briefing candidates on potential job opportunities and guiding them through the process
Review applications and confirm basic qualifications, skill set, interest, job fit, salary requirements
Interview applicants about their experience, education and skills
Inform applicants about job details such as benefits and conditions.
Provide feedback to all candidates, make offers and send all relevant offer letters and information where needed.
General networking and relationship building with internal team members and external prospects that can be converted into opportunities.
Onboarding and welcoming of new candidates
Conduct new employee orientations
Plan and sometimes deliver training, including new staff inductions
Produce and distribute correspondence memos, letters, faxes and forms. Assist in the preparation of regularly scheduled reports.
Preparing proposals and contract of service agreement for the clients & also regular follow up for the renewal of the agreements
Preparing invoice and also releasing the cheque to the respective departments.
Attending the meetings with the clients regarding their requirements.
Support the management and expansion of key Client’s relationships critical for driving goals in the company
Negotiation of commercial terms with candidates.
Supporting the admin and HR teams in data capturing, filing, photocopying, typing letters and other related tasks.
SENIOR EXECUTIVE IN SCOPE E KNOWLEDGE, CHENNAI, INDIA (FROM NOV 2017 TO FEB 2019.)
Worked for the client named Thomson Reuters in Dubai which is outsourced in India
This is an online business directory in Dubai which contains the maximum details of companies in Middle East.
Handled outbound calls on daily basis more than 40 calls a day.
This here includes research of the companies in MENA regions as well as calling the companies to confirm the researched information’s.
Making a complete research of a particular company on all sectors and update in the backend tool.
Then moved to the quality team to quality check the completed files before dispatch. CUSTOMER SUPPORT EXECUTIVE IN HCL TECHNOLOGIES, CHENNAI (FROM SEP 2015 TO FEB 2017.)
Worked in a Contact Centre and outsourcing of a company named Office Depot located in United States Florida, they only sell office supplies in online ecommerce.
Used the Application Citrix to pull out the customer’s account and also Avaya to call the customers.
Focal point for customer's express and ecommerce shipping requests.
Manage end to end shipment life cycle liaising with all internal and external stakeholders
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Track and Trace the packages on behalf of customers.
Responsible for all KPIs and SLAs agreed with allocated customers.
Acts as first contact point for customer claims
TECHNICAL SUPPORT EXECUTIVE IN ALLSEC TECHNOLOGIES, CHENNAI (FROM 2014 DEC TO JULY 2015.)
Contact Centre of Samsung Audio and video products to support, solve and help the customers, regarding their issues and product related doubts.
Used the Software named SAP to pull the customers details and also Avaya to call the customers.
Handling inbound/outbound calls to resolve various issues of the customer in Samsung Av
(Audio and visual) products.
Provide various Technical Troubleshooting (network issues) Over the phone or take remote to resolve the issues
Manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance. SKILLS AND EXPERTISE
Knowledge of canvassing using LinkedIn, Indeed, Naukrigulf, and other source
Strong communication skills.
Team working skills and the ability to collaborate well with others
Ability to communicate it in a professional and understandable manner.
Business awareness and management skills.
EDUCATIONAL QUALIFICATION
Bachelor of Technology -IT in the year 2014 at Sathyabama University, Tamilnadu, India.
Higher Secondary in the year 2010 at Kottaram Hr. Sec. School, Tamilnadu, India.
SSLC in the year 2008 at Vivekananda Kendra Vidyalaya, Tamilnadu, India. PERSONAL DETAILS
Father’s Name : S. Felix Bernard
Date of Birth : 21 Sep, 1992
Nationality : Indian
Passport No. : Z4110170
Visa Status : Employment visa
Marital Status : Married
Languages Known : English, Tamil and Malayalam
DECLARATION
I hereby that all the details and particulars furnished above are true to the best of my knowledge.
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