Csr Remote Patient Services
Resume:
SUMMARY
SKILLS
EXPERIENCE
LORETHA
SANDERS
**************@*****.***
Matteson, IL 60443
Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic. Hardworking General Laborer with 10 years in warehouse, production and manufacturing roles. operations, equipment repair and maintenance with high focus on quality and safety. Collaborates with team members to support operation with goall and decreasing downtime and waste. while I did physical labor I became an CNA to help heal the sick as a CNA. I have experience working in LTC, Hospice, assistance with fall risks, worked with the blind and deaf,. Dementia, Parkinson's Disease clients. Memory Care, Autism,. Bathing and grooming, medication assistance, preparing meals, light housekeeping, ambulation,, turning and positioning, clients, I'm familiar with mechanics such as, hoyer lift, gait belt sliding board, sheet moving, Helping use bed pans, cleaning bed pans, marking beds, washing and folding laundry, taking patient to Dr's visits, running errands, etc, etc.
• Safety behaviors expertise
• Materials handling
• Equipment operation
• Recordkeeping abilities
• Conflict resolution
• Project planning
• Decision-making
• Customer service
• Clerical
• Friendly, positive attitude
• Reliable and trustworthy
• Leadership
• Monitoring fluids
• Helping with medication
• Preparing meals
• Grooming and bathing assistance
• Infection control procedures
• General housekeeping ability
• Reliable transportation
• Understands mobility assistance needs
• Assisting with personal grooming
• Valid Illinois driver's license
• Able to lift 90 pounds
• Calm and level-headed under duress
• Documentation procedures expert
• Quick problem solver
• Able to lift 50 pounds
CNA 11/2021 to Current
Harvest Home Healthcare - Palatine, IL
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
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Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
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Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
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Exhibited compassionate care and communication regarding issues surrounding death and dying.
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• Managed and maintained patient rooms, shared-living areas and nursing stations. Responded to patient alarms and needs-assessment requests to identify course of treatment.
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Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
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Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
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Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
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Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
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• Used mobility devices to transport patients.
• Documented activities and recorded information in EMR system.
• Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
• Delivered personal nursing assistance in pre- and post-operative situations. Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
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Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
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Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
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Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
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• Engaged with patient family and friends to provide courteous visit experience. Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
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Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
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• Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
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Answered patient and family questions to educate on optimal treatment procedures.
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• Comforted patients and provided each with reassurance and encouragement.
• Followed safe lifting techniques and individual resident lifting instructions. Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
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Documented information in patient charts and communicated status updates to interdisciplinary care team.
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• Planned, prepared and served meals and snacks according to prescribed diets. Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
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• Assisted with adequate nutrition and fluid intake. Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
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Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
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Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
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• Provided support with bathing, toileting, grooming, and washing. Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
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Assisted over [Number] residents with daily needs, personal hygiene, dressing and facility transfers.
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Protected and promoted patient rights and assisted individuals to achieve maximum independence.
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Obtained and documented vital signs, collected lab specimens, ambulated patients, addressed concerns, performed EKGs and drew blood under supervision of
[Job title].
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Maintained composure and efficiency during rapid response situation and emergency codes.
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Provided compassionate care and clear communication in dealing with issues of death and dying.
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Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
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• Watched over patients to identify potential symptoms of medical conditions. Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
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Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
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• Completed daily patient charting on computer with [Software] and [Software]. Maintained sanitary conditions by providing immediate wound care and dressing changes.
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Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
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Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
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Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
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• Organized games and other activities to engage clients and offer mental stimulation. Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
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• Facilitated games and other activities to engage long-term patients. Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
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Assessed patients' physical and mental conditions by thoroughly assessing medical histories and communicated to patients to base trust.
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Cultivated relationships with residents to support happiness and emotional well-being.
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Completed and submitted clinical documentation in accordance with agency guidelines.
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• Supervised [Number] patients with diminished capacity to monitor safety hazards. Managed medical stock and restocked inventory to ensure optimal availability for patients.
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Played games with patients to boost mood, improve memory and provide light entertainment.
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Cultivated strong value-added relationships with patients by delivering medical expertise.
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CNA 01/2016 to 11/2021
Catherine Sanders - Matteson, IL
• Watched over patients to identify potential symptoms of medical conditions. Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
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Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
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Collaborated with other disciplines to deliver patient care continuity from admission to discharge in support of medical and nursing care plans for individual patients.
•
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
•
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
•
• Used mobility devices to transport patients.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
•
• Engaged with patient family and friends to provide courteous visit experience.
• Delivered high level of care to every patient.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
•
Answered patient and family questions to educate on optimal treatment procedures.
•
• Comforted patients and provided each with reassurance and encouragement.
• Followed safe lifting techniques and individual resident lifting instructions. Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
•
Documented information in patient charts and communicated status updates to interdisciplinary care team.
•
• Planned, prepared and served meals and snacks according to prescribed diets. Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
•
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
•
Protected and promoted patient rights and assisted individuals to achieve maximum independence.
•
Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
•
Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
•
• Assisted physicians with examinations and patient scans during diagnostic processes. Maintained sanitary conditions by providing immediate wound care and dressing changes.
•
Performed passive range of motion, simple dressing changes, skincare, and glucose testing.
•
CNA 11/2003 to 01/2016
Billie Sanders - Chicago, IL
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
•
• Managed and maintained patient rooms, shared-living areas and nursing stations. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
•
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
•
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
•
Consulted with nurses to develop patient care plans and evaluate treatment options.
•
• Used mobility devices to transport patients.
• Delivered personal nursing assistance in pre- and post-operative situations. Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
•
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
•
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
•
• Engaged with patient family and friends to provide courteous visit experience. Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
•
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
•
• Delivered high level of care to every patient.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
•
Answered patient and family questions to educate on optimal treatment procedures.
•
• Comforted patients and provided each with reassurance and encouragement. Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
•
Documented information in patient charts and communicated status updates to interdisciplinary care team.
•
• Planned, prepared and served meals and snacks according to prescribed diets. Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
•
• Assisted with adequate nutrition and fluid intake. Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
•
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
•
Protected and promoted patient rights and assisted individuals to achieve maximum independence.
•
Maintained composure and efficiency during rapid response situation and emergency codes.
•
Provided compassionate care and clear communication in dealing with issues of death and dying.
•
• Watched over patients to identify potential symptoms of medical conditions.
• Charted patient blood pressures, temperatures, blood sugar levels and vitals, using . Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
•
• Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal. LOCOMOTIVE LABORER 07/1998 to 07/2008
General Motors Co - Countryside, IL
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
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Drove marketing decisions using insights learned via up-to-date knowledge of product categories.
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Performed repetitive assembly tasks with hand and power tools and automated equipment.
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Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
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Collaborated with team members to complete assigned tasks and meet tight deadlines.
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• Reported safety violations to supervisor to reduce risks and accidents. Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
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Met company and OSHA safety guidelines for work site operations to minimize worker risk.
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• Operated overhead lifts to move heavy and bulky work materials. Participated in company training sessions to improve skills and boost process knowledge.
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Operated air, electric and pneumatic drills to perform light fabrication for product sub-assembly.
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• Operated palletizer machinery to stack finished product on pallets.
• Printed shipping labels for boxes and packages.
SECURITY OFFICER 07/1994 to 07/1998
Helen Curtis - Chicago, IL
• Guarded restricted areas to prevent unauthorized entry.
• Patrolled and secured industrial and commercial premises to prevent intrusion. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
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Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
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• Documented security-related situations and submitted in-depth reports to superiors. Enforced security regulations and escorted non-compliant individuals to private areas for processing.
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• Responded to alarms and disturbances to maintain safety. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
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• Warned persons of rule infractions or violations and evicted violators from premises. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
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• Monitored premises and recorded activity in daily officer reports. Searched individuals and baggage for devices, weapons and other prohibited items.
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Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
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• Monitored security cameras and fire, building and alarm systems. Triaged problems quickly and provided precise and clear information while working under minimum supervision.
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Circulated among patrons and customers to keep abreast of emergent security situations.
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Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
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• Operated scanning equipment to keep entrance lines moving efficiently. Worked with local and federal law enforcement agents to apprehend suspicious individuals.
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Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
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EDUCATION AND
TRAINING
ACCOMPLISHMENTS
ACTIVITIES AND
HONORS
CERTIFICATIONS
COMMUNITY
VOLUNTEER
Operated and maintained x-ray and metal detection devices at building checkpoints.
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• Immediately reported safety hazards for remediation response. Ashford University - San Diego, CA
Bachelor of Science
Health Administration, 04/2014
Metropolitan Business Academy - Evergreen Park, IL Certification in Word Processing
06/1984
Metropolitan Business Academy - Evergreen Park, IL Certificate Awarded
Office Management, 06/1988
• Promoted from temporary to permanent, in less than 12-months
• Member, Alumni Association
Loretha
HazMet>HazMet Training - 1998
• Osha Training - 1998
• Certified EmpGeneralGenerel Motors UAW - 1998
I voluntarily help people learn productive information from the Bible. I show them how to change their lives by living productive lives by turning to doing good to family and neighbors which can benefit the whole family household. All family members can join in on these educational lessons. Which can help all individual better chances chances in the household to become law abiding citizens. Helping them to become loving members, of neighbors and of God as well as helping to want to help others live better lives thus becoming better husband, wives, children and neighbors to the community thus leading productive thus leading productive lives in society as a whole.
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