Economist, sales,customer service management, banking,data
Resume:
Immacula P M Thimothee
Miami, FL
*******@*****.***
Professional Skills
Customer outreach
Management
Customer service
Problem resolution
Administration
Brand-building strategies
Branch Teller and AS-400 proficient
Savings management
Excellent communication skills
MS Office proficient
Bilingual in French
Spanish debutant level
Energetic
Strong work ethic
Rapport and relationship building
Communication and engagement techniques
Key account management
Consultative sales
Promotional sales events
Service-driven sales
HR and payroll
Merchandising
Hiring
Training
Details oriented
Organized
Time management
Database
Logistic
Professional Experience
Family Dollar July 2022:
Assistant store manager
A Family Dollar Assistant Store Manager is responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, also be responsible for maintaining inventories, store appearance and completing daily paperwork.
Principal Duties & Responsibilities:
Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
Maintains a presence in the store by providing excellent customer service.
Ensures a clean, well-stocked store for customers.
At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
Supports Store Manager in loss prevention efforts.
Assumes certain management responsibilities in absence of Store Manager.
Follows all Company policies and procedures
Burlington coat Factory: July 2021
0peration Service Manager:
serve as a role model for store associates, demonstrating and reinforcing the company s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results
•Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers
•Manages the overall execution of operations and receiving SOPS, including the continuous flow process
•Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory
•Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
•Assist in the management of other store operations areas as needed.
•coach, train and develop a team of Cashiers and Customer Service Supervisors also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalism
•Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures
•Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers
•Manages the overall execution of operations and receiving SOPS, including the continuous flow process
•Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory
•Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
•Assist in the management of other store operations areas as needed
Fix Wireless July 2020 - Feb
Teller Customer service
Upsold company products to the customers over call
Handled cash where needed during the shift hours.
Managed customer data in the system.
Processed inbound and outbound calls.
Made financial transactions for the customers.
Generated daily reports.
Global Distribution 11/2018 to 03/2020
Customer services/ Area Sales Supervisor
Monitored sales team performance and provided effective training to help each reach targets.
Penetrated new markets by investigating competitor products, services and trends.
Developed and managed regional sales programs and market operations.
Hired and motivated 5 members sales team achieving over $300000 in new sales per year.
Implemented creative sales and marketing strategies to assist sales teams with reaching targets.
Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
Examined staff work to maintain conformance with company regulations.
Established productive and professional relationships with key personnel in assigned customer accounts.
Exceeded sales targets through effective marketing and negotiation strategies.
Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
Conferred developed partnerships to capitalize on new sales opportunities.
Conducted an onboarding process for newly assigned accounts, communicating customer needs and expectations to the sales team.
Trained, managed and motivated team of 5 staff handling client base of 2000 active accounts.
Conducted monthly training seminars to assist teams with development of marketing plans and lead acquisition.
Projected more than $500000 in sales during one year and achieved 85% of target
Facilitated to promote product lines and solutions.
Managed 5 sales representatives individuals while leading start-ups of defined sales regions.
Identified prospects to foster growth for new business partnerships to build pipelines.
Increased sales to distributors and retailers resulting in 60% increase in market share.
Picard Distribution SA - 12/2011 to 05/2017
Customer services /Regional Sales Manager
Created and finalized quotes to complete deals between company, vendors and customers.
Collaborated with a 50 person team to effectively manage a $250000 annual budget.
Partnered with the marketing team to align sales strategy with brand messaging across all communication channels.
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Formalized sales process to enhance operations and promote acquisition of new customers.
Projected more than $200000 in sales during one year and achieved 80%
Researched and capitalized on emerging opportunities to build business and expand customer base.
Generated company growth for six consecutives years through market expansion and sales.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 65%.
Built relations with international suppliers while liaising with factories to develop, design and select products for retail roll-out.
Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
Developed and implemented new sales strategies to update product lines.
Liaised between cross-functional groups involved in production, design and delivery of products.
Kept up with latest trends and recommended enhancements to enhance company product offerings.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
BANK TELLER 12/2008 to 05/2011
Sogebank - Cap-Haitians
Conducted special service and account transactions for customers, including ordering checks and placing stop
payment orders.
Counted as much as $50000 in daily funds with manual and machine-assisted methods.
Maintained optimal financial controls by securing funds and making accurate transactions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviours and following established protocols to protect individuals
and assets.
Entered transactions into computer and issued customer receipts.
Increased knowledge of banking products and services by actively participating in available training classes and
workshops offered to employees.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM
operations.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Prepared official checks for customer and internal bank needs.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit
acceptance of counterfeit bills.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction
ratings by 85%.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Recommended bank products and services to current and prospective customers.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank
policy.
Reconciled cash and checks against computer records at end of shift.
Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Processed new accounts, including checking and savings accounts credit applications.
Identified and reported suspicious behaviour to security personnel as appropriate.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Opened new customer accounts, including checking, savings and lines of credit.
Responded and assisted customers with account inquiries and updates.
Explained bank services, financial products and applicable fees to customers.
Education
University of Haiti (UEH)
September 2003 - December 2008
Bachelor of Science
Applied Economics,
Completed continuing education in Sales, Marketing, Customer service and management
Ranked in Top 90% of class
Reference
Guymarie Jean Jacques:
Bertrice Pierresaint:
Best Jean Claude:
Contact this candidate