Customer Service Care Representative
Resume:
RUTH GARCIA
*******@*****.***
OBJECTIVE
To work within a company to utilize my experienced customer service and managerial skills and knowledge where I can grow within a great company and give my clients or customers the best experience ever.
WORK EXPERIENCE
May 2022 - Current
CSR MAXIMUS
Nacogdoches Rd
Health and Human Services Commision
Answer calls letting clients and potential clients know the status of their benefits or how to apply for benefits. Researched cases thoroughly to make sure the most accurate information was given and explained so that client would know all options or rights were given. Submitted appeals, escalated calls to correct departments and took complaints.
September 2021-May 2022
Server Olive Garden
Interstate 35 N
Greeted customers and took their orders for lunch or dinner. Helped customers to know all off their options and made sure they enjoyed their dining experience to the fullest. Made sure they never had to ask or wait to order or receive refills. Cleaned and sanitized my tables and refilled condiments.
January 2019-present
Tax Preparer
Liberty Tax 3655 Fredericksburg Rd
Greeted customers and filed their taxes. Reached out to employers if necessary to obtain W-2s and other necessary paperwork via phone, fax or email. Cleaned, stocked office and ordered supplies. Contacted IRS if necessary.
January 2017- January 2019
Paparazzi Jewelry Consultant
Self Employed San Antonio,Texas
Sold beautiful $5 Paparazzi jewelry by holding parties, going to flea market or door to door sales.
November 2015 - November 2016
Administrative Assistant
Loving Care Home Health 5805 Babcock Rd
Verified patients insurance and input patients into system for home health care. Scheduled patients for visits from nurses and made sure company was in compliance with Medicare and Medicaid. Maintained entire office which included employees, schedules, payroll, office meetings, etc.
September 2014 - November 2015
Customer Service Advocate/Tier2 Specialist
United Healthcare Shavano Park, Texas
I handled all inbound calls dealing with highly escalated issues concerning member's Medicare Advantage plan that the first line of customer service could not resolve. I filed grievances against various types of providers such as doctors,hospitals,etc.. I also followed up on claims issues and explain EOB to members and helped them to appeal denials of claims if necessary. I made outbound calls to close cases as needed. I was the last person the customer or member would be in contact with to ensure members complaints or concerns were resolved.
Knowledge in 8-12 different software programs and had to use multiple screens.
September 2013 - September 2014
Engagement Specialist
VIP Staffing/ Healthways San Antonio, Texas
Telecommunications Services
Called existing members and enroll them into their health and wellness program. Suggested to members to get involved in their health and wellness coaching program to live healthier lives.
May 2012 - September 2013
Assistant Manager
Home Style Haven Cafe Austin, Texas
Food and Beverage Production
Supervised 7-10 employees at a time and managed cafe.
Supervised cafe and managed employees. Counted drawers at the end of shift. Deposited monies into bank at the end of the day. Controlled waste and placed orders for upcoming menus. I did inventory at the end of the month. Handled end of the month reports and did payroll.
June 2006 - May 2012
Customer Service Representative
American National Insurance Company Inc San Antonio, Texas
Insurance
Received inbound calls. Took credit card payments for policies.
Explained policies to customers. Sent out required documents to change beneficiary or ownership info. Took credit card payments to keep policies active and in force. Call volume was anywhere from 50-75 inbound calls a day.
January 2001 - June 2006
Customer Care Representative
West Business Services San Antonio, Texas
Telecommunications Services
Took inbound and made outbound calls. Provided customer service for incoming calls on prescription benefit plans such as Medco. Advised members to take advantage of mail service, and set up orders for maintenance medications, to be filled by mail service. Call volume for outbound was 200-300 calls per day.
EDUCATION
February 2002 - December 2002
Vocational
Southern Careers Institute San Antonio, Texas
GPA 3.25
LANGUAGES
Spanish beginner
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