Customer Service Representative

Brandalyn Henderson

925-***-**** / ****.****@*****.***

Summary:

Dedicated and reliable customer service representative with an associate’s degree in business administration.

Skills:

Computers / Data Entry / Typing – Microsoft Office, Word, Excel, Outlook

Accounting, Accounts Payable, Accounts Receivable

Administrative, Customer Service, Inventory Control Experience:

Customer Service Representative – June 2022 to Present Chevron – Lockeford, CA

Provide excellent customer service for food, drink, alcohol, tobacco, gas and lottery sales.

Responsible for store closing procedures including resetting and reconciling cash register and preparing reports.

Prepare and serve food items.

Ensure store cleanliness and sanitation at all times. Delivery Driver - January 2017 to Present

DoorDash

Pickup and deliver groceries and fast food items to customers in various locations.

Provide prompt and courteous customer service to all clients with a 4.6 Driver Rating, 99% Acceptance Rating, and 97% Completion Rating. Pharmacy Technician - July 2019 to November 2019

CVS Health – Jackson, CA

Accurately prepared, filled, and dispensed customer prescriptions.

Prepared insurance claim forms for billing.

Maintained product inventory and patient files.

Provided customer service in-person and by phone.

Processed cash and credit card transactions.

Replenishment Team / Closing Manager - October 2016 to May 2017 Michael’s – Alameda, CA

Store Key Holder – in charge of opening/closing, ensuring store security and safety, and handling escalated customer issues.

Responsible for merchandising, unloading, aisle resets, planograms and inventory control.

Provided employee improvement coaching, training, and assigned shifts for 6-8 employees.

Cash handling and sales tracking.

Pharmacy Technician - August 2014 to January 2017

Walgreens – Bay Point, CA

Prepared, filled and dispensed customer prescriptions according to physician’s orders.

Prepared insurance claim forms.

Maintained inventory and patient profiles.

Answered questions and customer requests in person and by phone.

Handled cash and credit card transactions.

Office Manager - August 2007 to September 2010

PG ChemDry – San Ramon, CA

Responsible for accounts payable and receivable.

Payment processing.

Supervised and scheduled technicians.

Covered high volume incoming and outgoing calls.

Oversaw daily office functions.

Education:

Associate’s Degree - Pharmacy Technology Applied Sciences Heald College, Concord, CA – January 2013 to April 2014 Associate’s Degree in Business Administration with an Emphasis in Accounting

Heald College, Concord, CA – January 2004 to June 2005

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