Front Desk Customer Service
Resume:
Melissa Montoya
• Dance Teacher • Choreographer • Front Desk • Pre-School Teacher • Pre-School Music& Movement Instructor • Special Events Assitant• and MORE Richmond, TX 77406
**********@*****.***
• I’m excited about new opportunities and challenges. I love working with people . I can handle stressful situations and I am great with customer service .
• I hope you will give me a chance to meet in person! I’m excited about all I can offer and want to make a difference in my in my work environment and help other people with a joyful attitude! Authorized to work in the US for any employer
Work Experience
• Assistant to the Artistic Director
Beautiful Feet Dance Studio - Richmond, TX
March 2021 to Present
• I am the main front desk administrative partner - duties include working with and retaining our clientele, making great relationships with the families we work with, and sales.
• I work with billing and scheduling .
• I am the assistant to the director of the company. I teach dance classes, and help run the summer camps for children ages 4-12yrs.
•Dance Instructor • Choreographer/ Front Desk / Special Events Assitant
• Enrich Gymnastics and Dance Academy - Richmond, TX June 2018 to March 2020
• I have more than 26 yrs of experience in training dancers of all ages.
• I excel in retaining clientele, and I use my skills in sales to bring in new clients.
• I do some administrative work here,but I am qualified to do much more .
• I mainly do emails to clients in the program about competitions,and different events their children will participate in.
• I help with special events, assist the director with yearly recitals,choreography, conventions, and competitions.
• I always want to feel part of the team and want to be included in projects and programs .
• I also enjoy gaining deep and meaningful relationships with the people I work with and the customers .
• Ballet Birthday Party Coordinator •Decorator • Actor for whatever character was needed for the specific party.
Sugar Land Dance Center - Sugar Land, TX
June 2010 to June 2018
• Helped with special events by making up themes for birthday packages, being the hostess, decorator, dance instructor, and set up / break down crew.
• Preschool Director/Teacher of the Dance Program
Sugar Land Dance Center - Sugar Land, TX
June 2009 to June 2018
• Running the preschool department of a 300 plus student dance studio. Creating special events to help bring in new customers
• Helping with administrative work, sales, front desk .I also have high organization skills, and love to see projects all the way through!
• I choreographed many scenes for the yearly Nutcracker Performance our studio did . I also danced in all the shows .
• Summer Dance Camp Director •Artistic Theme Creator. Sugar Land Dance Center - Sugar Land, TX
June 2009 to June 2018
• I was in charge of all creative aspects of the 8 week camps we offered . I would do all of the set up, decorations, deciding on themes, crafts, snacks and also advertise
• I put all themes into a cohesive flow that worked with all ages and with our studios dance syllabus .
• I had great turn out,in all camps every summer, due to my relationship with students and their families and also because of my sales skills, I made sure to always be accessible and attentive to our clients.
•Preschool Teacher Assistant •Music /Dance Instructor The Bridge Mother’s Day Out - Sugar Land, TX
September 2016 to May 2017
• I was the lead Music Teacher at the MDO program. I incorporated creative movement, dancing, acting, and fun exercises to help the children develop multiple skills.
• I also created two big shows for all the classes one for Christmas and one for their Graduation.
• It was such a fun position! I stopped the next year because I had both of my daughters in a part time private school/ homeschool and I needed to be home more to teach them.
• Dance Instructor
• Fort Bend Academy of Dance - Sugar Land, TX
August 2002 to June 2003
• Teaching multiple age levels ballet, tap, and jazz, Also choreography for recital. I also participated in their Nutcracker program.
•Nanny/Babysitter/Housekeeper
Different Families - Sugar Land, TX
1992 to 2002
• I have built wonderful relationships with many families throughout my career as a dance teacher, and I was blessed and honored to be able to watch these sweet children grow up as their nanny, babysitter, and close family friend .
• I was even flown in to Houston,by certain families when I was,in college,in Mississippi,to stay weekends when the parents went on trips
•Dance Instructor/Choreographer
Bill Austin’s Academy of Dance and Gymnastics - Sugar Land, TX August 1996 to May 2000
• I taught here right after graduating high school and continued through 2001 then went away to dance at Belhaven College in Mississippi.
• When I came back I was hired back to teach and continued working there until summer 2009 .
• Hostess
Carrabba's Italian Grill - Sugar Land, TX
June 1997 to August 1998
• Part time extra job during summer.
•Hostess
MASON JAR RESTAURANT - Houston, TX
June 1996 to August 1996
• Part time summer job as a hostess . This was a job right out of high school.
• Dance Instructor • Choreographer •Trainee •Assistant
• Christian Dance Academy - Sugar Land, TX
August 1990 to May 1996
• I danced at this studio from the age of 8 until, I was out of high school. I was a young assistant/trainee from the age of 10 yrs old till 16 .
• At age 16, I was given dance classes to teach and this helped me pay for dance all the way till I graduated.
• I also taught at another location my instructor had at Pecan Grove Baptist. Education
• Some College in • Dance Education/ Business
Belhaven College - Jackson, MS
August 2000 to May 2001
• Basic College Classes in Basic
Wharton Junior College - Sugar Land, TX
August 1996 to May 1998
High school diploma in Business
• Clements High School - Sugar Land, TX
September 1995 to May 1996
Skills
• • Personal Assistant Experience (5 years)
• • Event Planning (10+ years)
• • Sales Experience (10+ years)
• • Customer Service
• • Customer Relationship (10+ years)
• • Cleaning Experience
• • Organizational Skills (10+ years)
• • People Person
• • Multitasker
• • Teaching Experience (10+ years)
• • Computer Skills (1 year)
• • Data Entry
• • Front Desk (10+ years)
• • Preschool Experience
• • Music Therapy
• • Presentation Skills
• • Pet Care
• • Nannying Experience (10+ years)
• • CPR
• • Customer Service Skills (10+ years)
• • Microsoft Excel
• • Public Speaking
• •Teaching
• • Team Building
• • Retail sales
• • Photoshop
• • Front Desk (10+ years)
• • Microsoft Word
• • Event Planning
• • Organizational Skills
• • Restaurant Experience (2 years)
• •Early Childhood Education
• Van Driver
• Customer Service
• Organizational Skills
• Public Speaking
• Retail Sales
• Teaching (10+ years)
• Adobe Photoshop
• Event Planning
• Microsoft Word
• Babysitting
• Childcare
• Classroom Management
• Dancing
• Gymnastics (2 years)
• Math
• Sports Coaching
• Toddler Care
• Animal Care
• Autism Experience
• Curriculum Development
• Classroom Experience
• Marketing
• Special Needs
• Mentoring
• Tutoring
• Management
• Experience Working With Students
• Fundraising
• Special Education
• Behavior Management
• Front Desk
• Nannying
• Case Management
• Early Childhood Education
• Experience with Children
• English
• Conversion optimization
• Infant care
• Time management
• Sales
• Inside sales
• Preschool experience
• Multi-line phone systems
• Leadership
• Recruiting
• Human resources
• Administrative experience
• Microsoft Office
• Management
• Filing
• Program Development
• Veterinary experience
• Event marketing
• Social media management
• Customer support
• Customer relationship management
• Events Management
• Conflict management
• Order fulfillment
• Employee orientation
Certifications and Licenses
• Leap and Learn -Teacher Training
October 2019 to Present
• I went to this workshop to further my education with preschool music and movement class, as well as using this for my ballet classes .
• CPR/First Aid
March 2021 to March 2022
• Dance Life Workshop
March 2011 to Present
• I was able to get training from some of the best in the dance world from running the business to teaching . I also was in a mini workshop with the Twinkle Stars Dance Owner!
• Ballet Magnificat! Workshop and Teacher Training July 1999 to Present
• Driver's License
• Ad Deum Dance Summer Intensive with Randall Flinn
•CYPB Summer Intensive and Teacher Training with the amazing Marcia Dale. August 2013 to August 2013
• A conference held for all types of businesses involved in dance training and marketing.
• Houston Ballet - Adult Classes
June 1997 to August 1997
Assessments
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Elementary School Classroom Management — Proficient January 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Veterinary Receptionist with Management Duties. — Highly Proficient December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Personality: Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Knowledge of Early Childhood Development — Highly Proficient January 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Veterinary Receptionist Skills — Highly Proficient December 2019
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Patient-Focused Care — Highly Proficient
February 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
March 2020
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Veterinary Receptionist Skills — Highly Proficient December 2019
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Building Relationships for Childcare Providers — Highly Proficient April 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Patient-Focused Care — Highly Proficient
February 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient
Early Childhood Development — Highly Proficient
March 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
• Roots Magazine
November 2019
• My neighborhood, Harvest Green, interviewed me in the Residents Only Magazine called “Roots”.
• They interviewed me about my career, dance training, and family life! I was very honored! Additional Information
• I am a quick learner, happy to help in stressful situations, I can be a leader, but I also take directions well from authority.
• I teach my daughters and my dance students to never give up, to work through the hard stuff, and keep on striving to be strong, courageous,and warriors!
• Thank you for considering me for this amazing position!
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