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Front Desk Customer Service

Location:
Richmond, TX
Posted:
September 06, 2022

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Resume:

Melissa Montoya

• Dance Teacher • Choreographer • Front Desk • Pre-School Teacher • Pre-School Music& Movement Instructor • Special Events Assitant• and MORE Richmond, TX 77406

adsgb0@r.postjobfree.com

+1-281-***-****

• I’m excited about new opportunities and challenges. I love working with people . I can handle stressful situations and I am great with customer service .

• I hope you will give me a chance to meet in person! I’m excited about all I can offer and want to make a difference in my in my work environment and help other people with a joyful attitude! Authorized to work in the US for any employer

Work Experience

• Assistant to the Artistic Director

Beautiful Feet Dance Studio - Richmond, TX

March 2021 to Present

• I am the main front desk administrative partner - duties include working with and retaining our clientele, making great relationships with the families we work with, and sales.

• I work with billing and scheduling .

• I am the assistant to the director of the company. I teach dance classes, and help run the summer camps for children ages 4-12yrs.

•Dance Instructor • Choreographer/ Front Desk / Special Events Assitant

• Enrich Gymnastics and Dance Academy - Richmond, TX June 2018 to March 2020

• I have more than 26 yrs of experience in training dancers of all ages.

• I excel in retaining clientele, and I use my skills in sales to bring in new clients.

• I do some administrative work here,but I am qualified to do much more .

• I mainly do emails to clients in the program about competitions,and different events their children will participate in.

• I help with special events, assist the director with yearly recitals,choreography, conventions, and competitions.

• I always want to feel part of the team and want to be included in projects and programs .

• I also enjoy gaining deep and meaningful relationships with the people I work with and the customers .

• Ballet Birthday Party Coordinator •Decorator • Actor for whatever character was needed for the specific party.

Sugar Land Dance Center - Sugar Land, TX

June 2010 to June 2018

• Helped with special events by making up themes for birthday packages, being the hostess, decorator, dance instructor, and set up / break down crew.

• Preschool Director/Teacher of the Dance Program

Sugar Land Dance Center - Sugar Land, TX

June 2009 to June 2018

• Running the preschool department of a 300 plus student dance studio. Creating special events to help bring in new customers

• Helping with administrative work, sales, front desk .I also have high organization skills, and love to see projects all the way through!

• I choreographed many scenes for the yearly Nutcracker Performance our studio did . I also danced in all the shows .

• Summer Dance Camp Director •Artistic Theme Creator. Sugar Land Dance Center - Sugar Land, TX

June 2009 to June 2018

• I was in charge of all creative aspects of the 8 week camps we offered . I would do all of the set up, decorations, deciding on themes, crafts, snacks and also advertise

• I put all themes into a cohesive flow that worked with all ages and with our studios dance syllabus .

• I had great turn out,in all camps every summer, due to my relationship with students and their families and also because of my sales skills, I made sure to always be accessible and attentive to our clients.

•Preschool Teacher Assistant •Music /Dance Instructor The Bridge Mother’s Day Out - Sugar Land, TX

September 2016 to May 2017

• I was the lead Music Teacher at the MDO program. I incorporated creative movement, dancing, acting, and fun exercises to help the children develop multiple skills.

• I also created two big shows for all the classes one for Christmas and one for their Graduation.

• It was such a fun position! I stopped the next year because I had both of my daughters in a part time private school/ homeschool and I needed to be home more to teach them.

• Dance Instructor

• Fort Bend Academy of Dance - Sugar Land, TX

August 2002 to June 2003

• Teaching multiple age levels ballet, tap, and jazz, Also choreography for recital. I also participated in their Nutcracker program.

•Nanny/Babysitter/Housekeeper

Different Families - Sugar Land, TX

1992 to 2002

• I have built wonderful relationships with many families throughout my career as a dance teacher, and I was blessed and honored to be able to watch these sweet children grow up as their nanny, babysitter, and close family friend .

• I was even flown in to Houston,by certain families when I was,in college,in Mississippi,to stay weekends when the parents went on trips

•Dance Instructor/Choreographer

Bill Austin’s Academy of Dance and Gymnastics - Sugar Land, TX August 1996 to May 2000

• I taught here right after graduating high school and continued through 2001 then went away to dance at Belhaven College in Mississippi.

• When I came back I was hired back to teach and continued working there until summer 2009 .

• Hostess

Carrabba's Italian Grill - Sugar Land, TX

June 1997 to August 1998

• Part time extra job during summer.

•Hostess

MASON JAR RESTAURANT - Houston, TX

June 1996 to August 1996

• Part time summer job as a hostess . This was a job right out of high school.

• Dance Instructor • Choreographer •Trainee •Assistant

• Christian Dance Academy - Sugar Land, TX

August 1990 to May 1996

• I danced at this studio from the age of 8 until, I was out of high school. I was a young assistant/trainee from the age of 10 yrs old till 16 .

• At age 16, I was given dance classes to teach and this helped me pay for dance all the way till I graduated.

• I also taught at another location my instructor had at Pecan Grove Baptist. Education

• Some College in • Dance Education/ Business

Belhaven College - Jackson, MS

August 2000 to May 2001

• Basic College Classes in Basic

Wharton Junior College - Sugar Land, TX

August 1996 to May 1998

High school diploma in Business

• Clements High School - Sugar Land, TX

September 1995 to May 1996

Skills

• • Personal Assistant Experience (5 years)

• • Event Planning (10+ years)

• • Sales Experience (10+ years)

• • Customer Service

• • Customer Relationship (10+ years)

• • Cleaning Experience

• • Organizational Skills (10+ years)

• • People Person

• • Multitasker

• • Teaching Experience (10+ years)

• • Computer Skills (1 year)

• • Data Entry

• • Front Desk (10+ years)

• • Preschool Experience

• • Music Therapy

• • Presentation Skills

• • Pet Care

• • Nannying Experience (10+ years)

• • CPR

• • Customer Service Skills (10+ years)

• • Microsoft Excel

• • Public Speaking

• •Teaching

• • Team Building

• • Retail sales

• • Photoshop

• • Front Desk (10+ years)

• • Microsoft Word

• • Event Planning

• • Organizational Skills

• • Restaurant Experience (2 years)

• •Early Childhood Education

• Van Driver

• Customer Service

• Organizational Skills

• Public Speaking

• Retail Sales

• Teaching (10+ years)

• Adobe Photoshop

• Event Planning

• Microsoft Word

• Babysitting

• Childcare

• Classroom Management

• Dancing

• Gymnastics (2 years)

• Math

• Sports Coaching

• Toddler Care

• Animal Care

• Autism Experience

• Curriculum Development

• Classroom Experience

• Marketing

• Special Needs

• Mentoring

• Tutoring

• Management

• Experience Working With Students

• Fundraising

• Special Education

• Behavior Management

• Front Desk

• Nannying

• Case Management

• Early Childhood Education

• Experience with Children

• English

• Conversion optimization

• Infant care

• Time management

• Sales

• Inside sales

• Preschool experience

• Multi-line phone systems

• Leadership

• Recruiting

• Human resources

• Administrative experience

• Microsoft Office

• Management

• Filing

• Program Development

• Veterinary experience

• Event marketing

• Social media management

• Customer support

• Customer relationship management

• Events Management

• Conflict management

• Order fulfillment

• Employee orientation

Certifications and Licenses

• Leap and Learn -Teacher Training

October 2019 to Present

• I went to this workshop to further my education with preschool music and movement class, as well as using this for my ballet classes .

• CPR/First Aid

March 2021 to March 2022

• Dance Life Workshop

March 2011 to Present

• I was able to get training from some of the best in the dance world from running the business to teaching . I also was in a mini workshop with the Twinkle Stars Dance Owner!

• Ballet Magnificat! Workshop and Teacher Training July 1999 to Present

• Driver's License

• Ad Deum Dance Summer Intensive with Randall Flinn

•CYPB Summer Intensive and Teacher Training with the amazing Marcia Dale. August 2013 to August 2013

• A conference held for all types of businesses involved in dance training and marketing.

• Houston Ballet - Adult Classes

June 1997 to August 1997

Assessments

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity Full results: Proficient

Elementary School Classroom Management — Proficient January 2020

Managing behavior in elementary school classrooms

Full results: Proficient

Veterinary Receptionist with Management Duties. — Highly Proficient December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Personality: Customer Service Fit — Proficient

January 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Knowledge of Early Childhood Development — Highly Proficient January 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Veterinary Receptionist Skills — Highly Proficient December 2019

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

February 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Patient-Focused Care — Highly Proficient

February 2020

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

March 2020

Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient

Veterinary Receptionist Skills — Highly Proficient December 2019

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Building Relationships for Childcare Providers — Highly Proficient April 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

March 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Patient-Focused Care — Highly Proficient

February 2020

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient

Early Childhood Development — Highly Proficient

March 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

• Roots Magazine

November 2019

• My neighborhood, Harvest Green, interviewed me in the Residents Only Magazine called “Roots”.

• They interviewed me about my career, dance training, and family life! I was very honored! Additional Information

• I am a quick learner, happy to help in stressful situations, I can be a leader, but I also take directions well from authority.

• I teach my daughters and my dance students to never give up, to work through the hard stuff, and keep on striving to be strong, courageous,and warriors!

• Thank you for considering me for this amazing position!



Contact this candidate