Customer Service Utilization Review

LAWRENCE OGOR IWELUNMOR

**** ******** ***. ******** ***, OH 44124

734-***-**** *********@*****.***

OBJECTIVE

To be able to provide outstanding and excellent customer service to customers by dispensing the right drug for the right patient at the right time to ensure their safety and well-being.

EDUCATION

Ahmadu Bello University, Zaria — Nigeria

B.SC Pharmacy - 1981

Schoolcraft College, Livonia — Michigan

Asso. In Science — 2007

Dean's List

PROFESSIONAL EXPERIENCE

ASPEN RXHEALTH – Jan 2022 - To Date

Remote Independent-Contractor MTM Pharmacist

Successfully completed more than 120 CMRs and other assigned clinical interventions for our highly esteemed customers since Jan. 2022

RITE- AID PHARMACY - (Akron, OH) Feb 28th 2008 - Jan. 22nd 2019

•Filled over 250 prescriptions daily which led to an increase in sales by 35%.

•Ensured strict compliance with workflow process, company’s policy and following state guidelines regarding safety in filling prescriptions and this minimized administrative errors from 2.1% to 0.2%.

•With focus on immunizations, about 400 flu shots, 20 pneumonia shots and 10 shingle shots were administered per year.

•A total of 30 pharmacy technicians were recruited and trained over a period of 10 years, improving overall performance by 40%.

•Provided ancillary clinical services like immunizations, diabetes management services, Medication Therapy Management etc. that led to overall sales increase by 10%.

ADDITIONAL SKILLS

•Ability and endurance for multitasking and long working hours.

•Strong ability to communicate clearly and effectively.

•Can adapt quickly to dynamic and ever-changing face of pharmacy practice.

•Ensuring the accuracy and appropriateness of all filled prescriptions by completing Drug Utilization Review and Quality Assurance.

•Patient counseling is paramount in my practice of pharmacy.

•Immunization Certified.

•Diabetes Management certified.

•HIPAA trained.

•CPR certified.

•BCLS certified

•M TM certified

REFERENCE

Aspen RxHealth – (**********@*************.***) – 1-866-***-****

•Amonte Little —John Pharmacist — (216) - 375 - 3313

•Kenny Ojedele - Pharmacist - 216-***-****

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