Server

SANDRA ALTENA

Cape Coral, FL *****

239-***-**** - adsg9x@r.postjobfree.com

PROFESSIONAL SUMMARY

I have owned different businesses over the years. Always ready for any challenge, while learning new things daily. This was a great experience, every day was full of new challenges and accomplishments. Outgoing co-worker and owner with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

SKILLS

Infection Control

Tool Sanitization

Administrative Support

Persuasive Negotiations

Cash Register Operations

Client Service Records

Improvement Plans

Creative Solutions

Operational Efficiency

Personnel Scheduling

Inventory Control Processes

Front Desk Management

Guest Check-In

Facility Supervision

Front-of-house display creation

WORK HISTORY

04/2022 to 07/2022 Server

The Saloon – Estero, FL

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Cultivated warm relationships with regular customers. Noted special patron requests and followed up with kitchen to confirm delivery. Bussed and reset tables to keep dining room and work areas clean. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Worked with POS system to place orders, manage bills and handle complimentary items.

02/2018 to 10/2021 Nightshift Dog Caregiver

Ruffers Dog University – Bonita Springs, FL

Monitored animals for behavioral problems and signs of health issues. Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.

Collaborated with team members to achieve target results. Trained animals in behavioral compliance or other special routines or commands. Monitored animals for signs of disease, illness or injury and communicated concerns to owners.

Managed up to 35 dogs nightly

Carried out day-to-day duties accurately and efficiently Developed and maintained courteous and effective working relationships Maintained energy and enthusiasm in fast-paced environment Used critical thinking to break down problems, evaluate solutions and make decisions

03/2014 to 12/2019 Nail Technician / Salon Owner

Awakening Bliss Salon, – Cape Coral, Fla

Ordering, inventory

Education

Trade school

Skills

Billing

Scheduling

Data Entry

Receptionist

Filing

Assessments

Verbal Communication — Proficient, Speaking clearly, correctly, and concisely Full results: https://share.indeedassessments.com/share_to_profile/ aa57eddaef82126bd0f445fb70762272

Scheduling — Proficient

March 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: https://share.indeedassessments.com/share_to_profile/ db353823ec3b30f18a8d64f3c127c135eed53dc074545cb7

Customer Focus & Orientation — Proficient, Responding to customer situations with sensitivity

Full results: https://share.indeedassessments.com/ share_to_profile/590299458a754a8dc11a06012ab7a0d7eed53dc, Treating common medical emergencies

Full results: https://share.indeedassessments.com/ share_to_profile/7ad6331b9ac9ddcfa8597606ba4d48b0eed53dc074545cb7 Maintained master appointment calendar covering all customer visits, employee schedules and special events.

Provided training and mentoring to new staff to maximize performance. Frequently restocked all workstations and organized and stocked product sales shelves.

Completed consultations with spa guests to determine nail care needs. Responded to customer requests and concerns about gel application and nail art designs.

Treated, prepared and maintained clients' nails on both hands and feet. Recorded weekly supply and inventory needs and made regular orders Grew repeat client base by 50% through effective marketing and customer service. Cleaned and sanitized tools and equipment before each client. Worked flexible hours across night, weekend and holiday shifts. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Successfully maintained clean, valid driver's license and access to reliable transportation.

Worked with customers to understand needs and provide excellent service. 02/1997 to 05/2000 Business Owner/Operator

Ethoes Day Spa – Dallas, TX

Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

Oversaw end-to-end business processes to maintain proficiency and profitability. Spearheaded business-related aims to meet tactical planning initiatives. Put together realistic budgets based upon costs and fees for successfully operating business.

business grew by 50% before selling it to move away EDUCATION

04/1989 Cosmetology : Nail Technician

Beathy Beauty Collage - Oklahoma City, OK

05/1978 High School Diploma

Mt.Zion High School - Mt.Zion Illinois

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