District Manager Customer Service
Resume:
ALAN J MELENDEZ (PREFER AJ)
EXPERIENCE
D.M.I.T. STORAGE ASSET MANAGEMENT 2017-PRESENT
• Partnering with the District Manager to drive all operational and financial goals for the District.
• Conducting audits, site visits, and other projects as needed.
• Assist in the hiring, onboarding, and training of new SAM employees and on- going training of existing employees. This includes effective role-playing, coaching and knowledge sharing.
• Partnering with the District Manager in ensuring adequate staffing and scheduling for the District.
• Administrative functions include but not limited to month end reporting, financials review, budgets, and improvement projects to include follow up with contractors and vendors.
• Serving as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing, and computer processes.
• Expert on demonstrating sales-focused, customer-centric behaviors with all hourly reports and holding reports accountable.
• Responsible for tasks related to new store openings, acquisitions, and dispositions.
• Participating in Owner correspondence and in-person meetings.
• Completing all competencies on the District Manager Training Checklist.
• Travel between locations as needed.
• Lead with integrity, honesty and knowledge that promotes the culture and values of Storage Asset Management.
Catering Sales Manager
Rutgers Prep. Sage Dining Sep 2013 - Apr 2017
● Prepared correspondence to customers, internal booking reports and file maintenance.
● Maintained confidentiality and currency of client files.
● Conducted follow up with clients to confirm services meet and exceed expectations.
● Communicated all information pertinent to each sales and catered group business.
● Supervised and managed all dining room staff including assigning daily work District Sales Manager
U.S. Polo Assn., NJ / Oct 2008 - Aug 2013
● Recruited, trained and ensured adequate staffing for the District.
● Met sales goals by training, motivating, mentoring and providing feedback to Sales Associates.
● Represented the company's interests with local, state and federal law enforcement.
● Recruited, screened and interviewed applicants for district.
● Wrote and verbal communication skills with store teams, peers and Corporate Office counterparts.
● Maintained accurate information in electronic and paper employee records.
● Demonstrated active listening and emotional safety that fostered understanding, innovative resolution and inclusion.
● Drove to and from various locations in assigned district.
● Managed customer service and associate relations issues.
● Reviewing, and taking action on P&L Reports
responsibilities.
*********@*****.***
4909 W. Joshua Blvd. #1040
Chandler, AZ 852 85226
NJ
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