Customer Service Representative
Resume:
PROFESSIONAL OVERVIEW
I'm a customer service representative with a track record
of exceeding productivity goals. I am adept at thinking on my feet and meeting consumer demands.
PAIGE BELL
CUSTOMER SERVICE REP
WORK EXPERIENCE
Monitor representatives to make sure proper protocol is being followed. Coach to any improvements that can be made
- Effectively communicate info about customer’s plan/question in a efficient amount of time while taking in depth notes concerning each case
- Performs online troubleshooting
- Achieved top call agent of the month/week multiple times for exceptional customer service and performance.
Customer Relations Monitor
LUMERIS HEALTHCARE
2020 TO PRESENT
Customer Service Lead
- Utilized computer systems and mapping software to accurately track, gather information, troubleshoot, monitor and document the progression of roadside assistance requests.
- Dispatched roadside vehicle assistance requests
AAA
2017 TO 2020
customer Service Agent
ACADEMIC BACKGROUND
- Earned Google IT Fundamentals certification
- Earned Google Project management certification
- Professional Development Training
GRADUATED TECH FUNDAMENTALS PROGRAM 2022
NPower
- Graduated with honorable mention
- Debate team member 2016
- Member of the Cheerleading Team
HIGH SCHOOL DIPLOMA, CLASS OF 2017
Ritenour High School
SKILLS AND ABILITIES
- Excellent Communication Skills
- Telephone Handling
- Time management
- Strong Work Ethic
- Troubleshooting
- Conflict Resolution
- Knowledge Retention
CONTACT DETAILS
Cell: 314-***-****
Email: adsg8y@r.postjobfree.com
LinkedIn: https://www.linkedin.com/in/paige-bell-
42abab169/
City: Saint Louis, MO
MY REFERENCES
Robert O’brian -Multi-Site Call Center Manager
adsg8y@r.postjobfree.com
Joe Klaas- Customer Relations Supervisor
adsg8y@r.postjobfree.com
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