Customer Service Representative

PROFESSIONAL OVERVIEW

I'm a customer service representative with a track record

of exceeding productivity goals. I am adept at thinking on my feet and meeting consumer demands.

PAIGE BELL

CUSTOMER SERVICE REP

WORK EXPERIENCE

Monitor representatives to make sure proper protocol is being followed. Coach to any improvements that can be made

- Effectively communicate info about customer’s plan/question in a efficient amount of time while taking in depth notes concerning each case

- Performs online troubleshooting

- Achieved top call agent of the month/week multiple times for exceptional customer service and performance.

Customer Relations Monitor

LUMERIS HEALTHCARE

2020 TO PRESENT

Customer Service Lead

- Utilized computer systems and mapping software to accurately track, gather information, troubleshoot, monitor and document the progression of roadside assistance requests.

- Dispatched roadside vehicle assistance requests

AAA

2017 TO 2020

customer Service Agent

ACADEMIC BACKGROUND

- Earned Google IT Fundamentals certification

- Earned Google Project management certification

- Professional Development Training

GRADUATED TECH FUNDAMENTALS PROGRAM 2022

NPower

- Graduated with honorable mention

- Debate team member 2016

- Member of the Cheerleading Team

HIGH SCHOOL DIPLOMA, CLASS OF 2017

Ritenour High School

SKILLS AND ABILITIES

- Excellent Communication Skills

- Telephone Handling

- Time management

- Strong Work Ethic

- Troubleshooting

- Conflict Resolution

- Knowledge Retention

CONTACT DETAILS

Cell: 314-***-****

Email: *********.**@*******.***

LinkedIn: https://www.linkedin.com/in/paige-bell-

42abab169/

City: Saint Louis, MO

MY REFERENCES

Robert O’brian -Multi-Site Call Center Manager

(314-***-****

******.******@***********.***

Joe Klaas- Customer Relations Supervisor

314-***-****

********@*******.***

Contact this candidate