Kelly Whaler

Customer Service Professional

Akron, OH 44306

adsg8r@r.postjobfree.com

330-***-****

Authorized to work in the US for any employer

Work Experience

Shopper/Delivery Driver

Instacart Shoppers - Akron, OH

January 2020 to Present

Shop for customers orders and deliver them.

Nurtional Services Aide

BATTERED WOMEN'S SHELTER - Akron, OH

April 2019 to June 2019

Cook and serve food to residents. Use of dishwashing machine. General kitchen cleanup. Shift Manager Burger King

RET Inc - Stow, OH

May 2005 to January 2011

Maintain sanitation, health, and safety standards in work areas. Clean food and preparation areas, cooking surfaces, and utensils. Verify that prepared food meets requirements for quality and quantity. Operate large volume cooking equipment such as grills, deep fat fryers, or griddles. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Take food and drink orders and receive payment from customers. Clean, stock, and restock workstations. Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Serve food to customers at windows, counters, or tables. Prepare and serve beverages such as coffee and fountain drinks. Pre-cook items such as bacon, to prepare them for later use. Order and take delivery of supplies.

Driver/Dispatcher Falls Suburban Services

Cuyahoga Falls, OH

October 2002 to May 2005

Follow safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations. Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation. Arrange to pick up customers or groups on a regular basis. Provide passengers with assistance entering and exiting vehicles, and help them with any luggage. Notify dispatchers or company mechanics of vehicle problems. Complete accident reports when necessary. Communicate by radio, telephone, or computer to exchange information and receive requests for passenger service. Drive taxi cabs or privately owned vehicles to transport passengers. Production Worker Eagle Plastics

Stow, OH

July 1994 to September 2002

Inspect parts for defects. Trim or remove excessive material, using scrapers or knives. Packaged and labeled accordingly. Keep track of number of parts done. Education

Associate's in Medical Administrative Assistant

Bryant & Stratton College

March 2016 to August 2018

Skills

• Microsoft Word, Power Point, Excel, Quickbooks (10+ years)

• Food Service

• Team Member

• Shift Supervisor

• Crew Member

• Fast Food

• Injection Molding

• Shift Lead

• Assembly Line

• Factory

• General Labor

• Food Production

• Food Preparation

• Time management

• POS

• Medical Terminology

• English

• Customer service

• Packaging

• Delivery Driver Experience

• Cash handling

• Windows

• Typing

• Customer support

• Negotiation

• Research

• Insurance verification

• Medicare

• Food Safety

• Medical billing

• CPT coding

• ICD-10

• Medical coding

• Manufacturing

Languages

• Spanish - Intermediate

Certifications and Licenses

Medical Administrative Assistant Associates Degree of applied science August 2018 to Present

Degree earned December 2018

Driver's License

Assessments

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

August 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Personality: Customer Service Fit — Proficient

May 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Reliability — Proficient

March 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Proficient

Customer Focus & Orientation — Familiar

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Attention to Detail — Proficient

November 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Verbal Communication — Highly Proficient

December 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Food safety — Completed

February 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed

Work motivation — Proficient

October 2020

Level of motivation and discipline applied toward work Full results: Proficient

Cooking skills: Basic food preparation — Proficient October 2020

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Scheduling — Familiar

October 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Warehouse associate — Highly Proficient

January 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Supervisory skills: Interpersonal skills — Proficient January 2021

Fostering a collaborative environment and conducting difficult conversations Full results: Proficient

Following directions — Highly Proficient

December 2020

Following multi-step instructions

Full results: Highly Proficient

Food service fit: Crew member — Highly Proficient

October 2020

Measures the traits that are important for successful food service crew members Full results: Highly Proficient

Delivery driver — Highly Proficient

January 2021

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Data entry: Accuracy — Proficient

November 2020

Entering data quickly and accurately

Full results: Proficient

Electronic health records: Best practices — Proficient November 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate