Customer Service Production Worker
Resume:
Kelly Whaler
Customer Service Professional
Akron, OH 44306
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Shopper/Delivery Driver
Instacart Shoppers - Akron, OH
January 2020 to Present
Shop for customers orders and deliver them.
Nurtional Services Aide
BATTERED WOMEN'S SHELTER - Akron, OH
April 2019 to June 2019
Cook and serve food to residents. Use of dishwashing machine. General kitchen cleanup. Shift Manager Burger King
RET Inc - Stow, OH
May 2005 to January 2011
Maintain sanitation, health, and safety standards in work areas. Clean food and preparation areas, cooking surfaces, and utensils. Verify that prepared food meets requirements for quality and quantity. Operate large volume cooking equipment such as grills, deep fat fryers, or griddles. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Take food and drink orders and receive payment from customers. Clean, stock, and restock workstations. Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Serve food to customers at windows, counters, or tables. Prepare and serve beverages such as coffee and fountain drinks. Pre-cook items such as bacon, to prepare them for later use. Order and take delivery of supplies.
Driver/Dispatcher Falls Suburban Services
Cuyahoga Falls, OH
October 2002 to May 2005
Follow safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations. Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation. Arrange to pick up customers or groups on a regular basis. Provide passengers with assistance entering and exiting vehicles, and help them with any luggage. Notify dispatchers or company mechanics of vehicle problems. Complete accident reports when necessary. Communicate by radio, telephone, or computer to exchange information and receive requests for passenger service. Drive taxi cabs or privately owned vehicles to transport passengers. Production Worker Eagle Plastics
Stow, OH
July 1994 to September 2002
Inspect parts for defects. Trim or remove excessive material, using scrapers or knives. Packaged and labeled accordingly. Keep track of number of parts done. Education
Associate's in Medical Administrative Assistant
Bryant & Stratton College
March 2016 to August 2018
Skills
• Microsoft Word, Power Point, Excel, Quickbooks (10+ years)
• Food Service
• Team Member
• Shift Supervisor
• Crew Member
• Fast Food
• Injection Molding
• Shift Lead
• Assembly Line
• Factory
• General Labor
• Food Production
• Food Preparation
• Time management
• POS
• Medical Terminology
• English
• Customer service
• Packaging
• Delivery Driver Experience
• Cash handling
• Windows
• Typing
• Customer support
• Negotiation
• Research
• Insurance verification
• Medicare
• Food Safety
• Medical billing
• CPT coding
• ICD-10
• Medical coding
• Manufacturing
Languages
• Spanish - Intermediate
Certifications and Licenses
Medical Administrative Assistant Associates Degree of applied science August 2018 to Present
Degree earned December 2018
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Personality: Customer Service Fit — Proficient
May 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Reliability — Proficient
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Customer Focus & Orientation — Familiar
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Attention to Detail — Proficient
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal Communication — Highly Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Food safety — Completed
February 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Cooking skills: Basic food preparation — Proficient October 2020
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Warehouse associate — Highly Proficient
January 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Supervisory skills: Interpersonal skills — Proficient January 2021
Fostering a collaborative environment and conducting difficult conversations Full results: Proficient
Following directions — Highly Proficient
December 2020
Following multi-step instructions
Full results: Highly Proficient
Food service fit: Crew member — Highly Proficient
October 2020
Measures the traits that are important for successful food service crew members Full results: Highly Proficient
Delivery driver — Highly Proficient
January 2021
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Data entry: Accuracy — Proficient
November 2020
Entering data quickly and accurately
Full results: Proficient
Electronic health records: Best practices — Proficient November 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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