Desktop Support Active Directory

Giraldo Barrera

Phone: 786-***-****

Email:

*********@*****.***

****@**************.***

gb363.me/resume

OBJECTIVE: To obtain an IT position in an organization applying my experience, managerial skills,

Organization skills and leadership.

PROFESSIONAL STRENGTHS:

More than nine years of experience providing IT support and administrative services

Detail-oriented, efficient and organized professional with experience in hardware and software systems.

Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions.

Resourceful in the completion of projects, effective at multitasking.

Skilled in maintaining and developing professional relationships with clients.

EXPERIENCE:

System Administrator (02/14/2022 to present)

Setup, configure, and perform day-to-day maintenance and administration of Windows systems

Support multiple domains, including servers, network devices, and endpoints.

Provide Active Directory and Group policy management and support.

Perform day-to-day break-fix, troubleshooting Windows related issues, performance issues, etc.

Create/Terminate user accounts.

Apply security patching recommendations as appropriate.

Perform maintenance of Windows environment in MS Azure cloud.

Maintain Windows best practices, anti-virus, and patch management including firmware upgrades.

Support users on the Salesforce platform.

Install and configure software and hardware for desktops, laptops, and printers

Install and configure mobile devices using Verizon and airwatch technologies (iPads, iPhones, androids) for field and internal users.

Configure Zebra industrial scanners for tracking and trace items from production to distribution.

Ability to learn new systems and applications as necessary.

Desktop Support Technician (12/02/2013 to 02/09/2022)

Extensive experience providing day-to-day technical support/administration to employees, network, server infrastructure and internal desktop systems (software and hardware)

Performs general maintenance tasks and escalate complex issues to a higher level of support

Install, configure and troubleshoot desktop systems, workstations, servers, printers, and phone systems

Currently supporting Microsoft network of 100+ (computers, servers and printers).

Able to setup and administrate Active Directory/Exchange/Lync user accounts, data and file system security for the desktop environment.

Deploy virtual machines using VMware vSphere.

Software deployment using the PDQ Automation platform.

Administer users using the Azure platform.

Work with group policies to manage users and computers.

Administer LAN consisting of several remote servers for different IT operations (Azure AD, File Server, Phone system, anti-virus systems, user profiles, AS400, PDQ deployment, Lync Server, and Exchange Server)

Communicate highly technical information to both technical and non-technical personnel.

Work with vendors and teams to improve the network, saving time, money, and resources.

Educate users about basic and specialized applications

Experienced in remote work using the latest technology on the market.

Owner/Manager (freelance) (Jun 2011-Present https://www.gbbitsolutions.com )

Web Design and development

CEO

Graphic Design

HBO Latin American Group Desktop Support Technician (06/17/2013-09/27/2013)

Provided day-to-day technical support to employees.

Desktop and Laptop (setup and configuration (MAC OS and WINDOWS OS)

Worked with the SHORETEL ip-phone system (setup and configuration)

Provided Remote desktop support using VNC Client

Supported video-conference system

Supported mobile device (setup and configuration)

Troubleshoot technical problems relating to hardware, software, printers, phones and other computer related equipment. PC and Mac (laptop and desktop).

Handled incoming support requests to the Help Desk by telephone, in person, email, and remotely

Handled incoming help desk support tickets request by Track-IT support Ticket System.

Worked with Active Directory ADDS (Windows Server 2008) managing user’s account.

EDUCATION:

Directions Training Center

Microsoft Certificate of Achievement:

20410 Installing and Configuring Windows Server 2012 (January 2015)

Florida International University (FIU)

Bachelor of Science (BS) in Information Technology (IT) (August 2011-December 2013)

(Concentration in network and system administration)

Miami Dade College (MDC)

Associate Degree (AA) in Computer Information System. (January 2010- July 2011)

Knowledge of:

Operating Systems:

Windows (2000, XP, Vista, 7, 8 10)

Windows Server 2008 Installation and configuration AD, DNS TCP/IP

Windows Server 2012 Installation and configuration

Active Directory (ADDS) Installation, configuration and administration

Microsoft Exchange installation, configuration and administration

OS X (10.6, 10.7)

Linux (Fedora, Ubuntu, Cent OS)

Office 2010, 2016, O365

Software:

System admin Tools: PDQ, Remote desktop Manager, Azure Active Directory, Microsoft 365 admin center

Adobe (Photoshop, Illustrator, Muse, InDesign, Adobe Acrobat)

Remote Access Clients (LogMeIn, TeamViewer, Bomgar. Microsoft Teams, Zoom, Google remote)

Virtualization software (VMware ESXI, workstation, Virtual Box)

Prototyping software (Balsamiq Mockups, Axure, Protoshare)

Track-IT, Footprint, Zen desk (Help Desk Support System)

Image systems (Ghost, Dell, Macrium, HP)

Programming Languages: (basic level) Html, CSS, Java, C++, CMS: WordPress

Network: TCP/IP, Wan/LAN, DNS, DHCP, VLANS

LANGUAGES: English (Fluent) and Spanish (Native).

Contact this candidate