Customer Service Representative
Resume:
Andrea Jones
********@*****.***
Professional Summary
Customer Service professional seeking full-time Medical Office position, utilizing education and hands-on experience; hoping to bring my knowledge and excellent interpersonal skills to your practice. Educational Background
Vista College – Longview, TX
Associate of Applied Science in Medical Insurance Billing and Coding Graduated: May 2016
Courses Completed:
Medical Terminology
Anatomy and Physiology
Medical Office Procedures
Computerized Medical Billing
Pharmacology
Introduction to CPT/HCPCS Coding
Introduction to Diagnostic Coding
Health Information Management
Introduction to Electronic Medical Records
Advanced CPT/HCPCS Coding
Advanced Diagnostic Coding
MIBC Externship
Introduction to College Mathematics
Introduction to Computer Science
Introduction to Psychology
English Composition I
English Composition II
Related Skills
•
CPT
• ICD9 (CM)
• ICD10 (CM)
• HCPCS
• HIPAA Compliance
• Insurance Claims
• Coding Medical Practice Procedures
• Medical Terminology and Pharmacology
• Organizing, Analyzing, and Evaluating health insurance claim forms and coding diseases, surgeries, medical procedures, and other therapies for billing Related Experience
Baylor Medical Center Dallas, TX 06/21/2016 to 09/18/2016 Volunteer – Medical Office
Assisted on an as-needed basis to gain additional hands-on experience with checking-in patients, verifying insurance, taking co-pays, filing insurance claims, and other office duties. Kilgore Integrated Health Kilgore, TX 04/18/2016 to 05/26/2016 Medical Insurance Billing and Coding Student (Externship) Completed 180 hours of hands-on training to complete Medical Billing and Coding program. Worked hands-on with office staff to answer phones, schedule appointments, collect information and verify insurance, accept payments, filing, and other duties as needed.
CVS Pharmacy Longview, TX 06/27/2012 to 02/12/2014 Customer Service Representative
Worked in photo lab and pharmacy, provided excellent customer service, data entry, stocking, training new hires, receiving faxes in pharmacy and distributing to proper personnel. Amazon Dallas,TX
warehouse/ shopping 06/18/2016 to 02/16/2017
Using an Amazon- provided device,Prime now shopper select items, message customers if replacement items are needed, and pack the groceries for delivery. Shoppers only work in the store and do not deliver groceries. Family Dollar Dallas Tx
Customer service Representative 08/07/2017 to 02/17/2020 Provided excellent customer service, stocking,training new hires,cleaning and unload truck. Tom Thumb Dallas tx 02/17/2020 to
C- Clerk (Gas Station Clerk)
Attending to and assisting customers,accepting payments, stocking the shelves and maintaining station organization,preparing any hot food and maintaining the balance of the cash drawer. Night shift getting store ready for the morning crew and make sure its all neat and clean before leaving . Amazon
Fulfillment
01/23/21-08/19/21
Water spider, sort, scan package and building pallet. Can work a pallet jack and unloading truck and load truck. Bath and body works. 08/2021-01/2022
Pick orders and pack order . Labels the package.
Gamestop 03/2022-06/2022
Labels phone,watch,& tablets.
Clear people person information from the devices.
Ctdi 07/2022-
Working on devices clear the person information off of them .
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