Data Entry Customer Service
Resume:
Tasika Tucker
Call Center Team Lead
Dallas, TX *5227
***********@*****.***
• I have over 20 years of experience in management and customer service.
• I have 6 years call center experience
• I am currently a call center team lead
Authorized to work in the US for any employer
Work Experience
Call Center Team Lead
PFS WEB - Dallas, TX
October 2016 to Present
• Performed data entry for customer information, shipments and orders
• Managed client records
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Responded to claim inquiries
• Handled online orders and credit card transactions
• Answered general questions
• Answered calls from clients and customers
• Performed customer service surveys
• Provided policy and service information
• Assist with daily business operation including monitoring agent progress, grading phone calls for quality
and coaching
• Handle customer social media, phone, and email escalations
Owner/manager
McQuay-Tucker Personal Caregiving - Dallas, TX
August 2008 to October 2020
Aid elderly and disabled persons with their activities of daily living, e.g. bathing, cooking, house chores
* As the manager of the company, I am responsible for total customer satisfaction and for all daily
reporting, including mileage recording, hourly charting, and financial transactions involving the business
Personal Care Assistant
Ashley County In Home Services - Crossett, AR
August 2008 to January 2011
Assist clients in performing activities of daily living, e.g. shower, cooking, shopping
Sales Associate
Fred's, Inc - Crossett, AR
April 2007 to November 2007
Customer sales transactions at registers
* Resolving customer service issues in locating merchandise in the store
* Stocking, cleaning and zoning
Assistant Manager
E-z Mart - Crossett, AR
August 2005 to July 2006
Responsible for all clerical duties during my shift
* Daily reports, money handling, including bank deposits and charting and refilling time-lock safe
* Store cleaning, ordering merchandise, verifying incoming and outgoing vendor receipts for merchandise
Meat Grader
Pilgrim's Pride - El Dorado, AR
May 2004 to July 2005
Responsible for grading meat and packing on trays on conveyor belt on a production line
Manager
Texaco Hwy - Raymond, MS
June 2000 to September 2002
Responsible for clerical duties, including but not limited to daily reporting and preparing bank deposits.
Cleaning inside and outside of facility and stocking shelves and coolers; process incoming and outgoing
vendors
Education
Master of Real Estate Development in Real Estate
At Your Own Pace Real Estate School - Remote
November 2020 to Present
Some college in Criminal Justice
Everest University Online - Orlando, FL
2012 to 2013
Certificate in Nursing Assistant
University of Arkansas at Monticello - Crossett, AR
2008 to 2008
Some college in Information Technology
University of Phoenix Online - Phoenix, AZ
2006 to 2008
High school diploma in GED
Ashley County Adult Education - Hamburg, AR
October 1998 to October 1998
Skills
• Sales (10+ years)
• Account Management (6 years)
• Data Entry (10+ years)
• Salesforce (6 years)
• MS Office
• Customer Service (10+ years)
• Customer Care
• Call Center (6 years)
• CSS (1 year)
• Customer Support
• Kustomer (2 years)
• Clerical Experience
• Meal Preparation
• E-Commerce
• Microsoft Office & Windows (10+ years)
• Senior Care
• Adult Education
• English
• Phone etiquette
• Microsoft Excel
• Typing
• Problem-solving
• Flexibility
• Team Work
• Reliability
• JD Edwards- Eddie (6 years)
• Communication skills
• Jira (1 year)
• Computer literacy
• Computer skills
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Upselling
• Customer retention
• I-Commerce Agent (ICA) (6 years)
• Learning technology (10+ years)
• Windows (10+ years)
• Pre-sales (3 years)
• Post-sales (3 years)
Awards
Certificate of Proficeincy in Nursing Assistant
August 2008
Assessments
Sales Skills: Influence & Negotiation — Proficient
May 2019
Using influence and negotiation techniques to engage with and persuade customers.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient
January 2022
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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