Data Entry Customer Service
Resume:
Sandy Carter
PROFESSIONAL EXPERIENCE:
Teleperformance Customer Service Rep. . 10/2017
to 05/2020
e Manage customer service lines by answering 100 plus inbound calls daily from members.
(Medicare) regarding their benefits.
e Make outbound calls to assist back log for other departments and data entry for enrollment,
demographic updates.
Sunshine Health (Centene Corp)
Customer Service Rep 05/2016 to 02/2017
e Manage customer service lines by answering 50 plus inbound calls daily from members
(Medicaid) regarding their benefits.
e Make outbound calls to assist back log for other departments and data entry for enrollment,
demographic updates.
Aerotek
Customer Service Rep 09/2015 to 05/2016
@ Manage customer service lines by answering 50 plus inbound calls daily from members (Medicaid)
regarding their benefits.
e Make outbound calls to assist back log for other departments and data entry for enrollment,
demographic updates.
Univita Healthcare, Inc.
Customer Service Rep 10/2014 to 08/2015
* Manage customer service lines by answering 90 + inbound calls daily and documenting data entry
of all calls for DME members.
e Reviews patient demographics, verify eligibility and assist intake department on order processing.
e Troubleshoot medical equipment as needed.
Aetna/CVS Caremark
Senior Customer Services Rep 01/2006 to 03/2013
e Answering questions and resolves issues as a “single-point of-contact” based on phone calls,
letters, and internet from pharmacies, broker, marketing plan sponsors, members and providers.
e Activities may include providing claim status information, benefit coverage interpretations, and
explaining eligibility.
e Educate members (pharmacy management) on various elements of benefits and available
services.
EDUCATIION:
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