Customer Service
Resume:
Kendee Floquet
Washington, UT 84780
*************@*****.***
EMPLOYMENT HISTORY
****/*******-****/******* *****/Intermountain Hospital - St. George, Utah
PRN/Patient Services Representative/Lab
●Check in Patients - Excellent customer service - priority
●Payment Processing
●Data entry/charting
1999-2019
Leighton Consulting, Inc. - Irvine, CA
Business Development Manager, Shareholder
●Developed growth strategies and plans for business development and enhanced client relations/customer service
●Retained relationships in the architectural, engineering, construction, municiple, residential and commercial industry
●Increased client base
●Liaison between clients and engineers
●Organized events at conferences and client appreciation functions
●Reviewed contracts from vendors
●Prepared annual budget for the Business Development Department
●Prepared proposals, presentations and interviews
●Identified projects though Capital Improvement Project efforts and networking
●Maintained my goal of $3.5 million in sales each year
1989-1999
CNC Engineering, Inc. - City of Industry, CA
Executive Assistant/Human Resources Manager
●Confidential record keeping
●Assisting with special projects
●Developed policies and procedures
●Hiring/Lay-off separation process
●Screening visitors, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, and performing basic bookkeeping tasks
ASSOCIATIONS
●Meet 2 Mingle Club Chair/Brio - past 2 years
●Volunteer Hope Chest - St. George
●Volunteer Food Bank - St. George
●Business Development Association - BDA/IE
Worked with a team of fellow business development professionals to rejuvenate the organization after being dormant for 5 years. Board President and member for 20 years
●Building Industry Association - BIA - Committee Member
●Society of Marketing Professionals
●CALTRANS - Liaison
●CELSOC - Member
EDUCATION
Citrus College - Glendora CA
Chino Adult Education - Chino CA - Computer classes
Continuing Education
REFERENCE Upon Request
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