Collector Collection Manager
Resume:
Francina Jackson
Atlanta, GA 30339
*******@*****.***
I am a demonstrated achiever with exceptional knowledge of collections, client profiles and production activity. I also have strong communication skills, enthusiastic and experienced in collections. I am skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.I have extensive computer training, including knowledge of various business software packages.
Work Experience
Commercial Collections
Senior Collector
C2C Resources-Atlanta GA (Dunwoody)
Account Receivables B2B Collections for Business of Clients. Invoices, BOL, Credit Applications, etc. Balances in full or settlement authority from Clients by meeting quotes by the end of the month. Work with Sales Reps at C2C Resources to adhere business to Collect from Small Balance to over hundreds of thousands past due. According to statue of limitations, possibility of litigation on Business, etc Unit Manager
Sequium Asset Solutions - Marietta, GA
June 2019 to Jan 2022
Manage 3rd Party collection team of client specifics to accomplish daily goals of a budget with myself as well as my team.
Adhere to clients needs of collection efforts of fee dollars, whether the stipulations and criteria are strategic on compliance rules and regulations according to the FDCPA. As well as hitting a budget as a group with SUCCESS of team efforts. Clients such as Ford Motor Company, Regions Bank, Velocity, LVNV Funding, Vivint, etc. Experienced in Judgements of credit card contracts that have already been sued on accounts. Negotiate with consumers to either balance of full payment arrangements, settlement offers. The goal is what we can do to get the out of collections to better assist with satisfaction and confidence. Executor Collector
First Data TRS Recovery Services, Marietta
2018 to June 2019
• Communicate with telecheck writers with business owners and/or consumers; Merchant subscribers such as Walmart, Sam's Club, Home Depot, Casinos, Dealerships, etc.
• Communicate with debtors who wrote checks either it came back as an Insufficient funds, stop payment, refer to maker, electronic error (customer service talk off), hold on funds.
• System knowledge of date of check that was written, amount of the check and check number.
• Redeposit consist of checking to see if funds are still in their bank account, to clear the balance in full. The budget is $9000 a day. Over 100 calls a day. Monthly budget over $100,000 based on inventory.
• Skip tracing tools are: Accurint, CSR, starnet and Manta,
• Software usage is CUBS/AIM.
Mid Stage Analyst
Hyundai Capital America - Marietta, GA
October 2018 to May 2019
Hyundai Capital 10/2018 to May 2019. MID STAGE Analyst II/ Collector Communication to customers who are still in their cars, of maintaining stages 60-90 collections. Excel structured accounts with skipping tools, such as Innovis, Experian, Accurint. Preventing repossession of vehicles to educate customers on how to make payments on time, extensions and how to calculate the lates fees, as well as partial payments and other charges. Retail and Leases.
Residential Apartment Leasing Collector
National Credit Systems
November 2013 to January 2018
• Collected on lease Contracts with Corporate Apartments Rentals, omission and clause contracts of lease specifically.
• Communicated with debtors that have not abided by the rules and regulations of such, move out inspections, eviction process, skipped without giving a specific date notice.
• Reported to Credit Bureaus and rental buyers history. Requesting for balance in full if debtors are trying to move with credit reporting alerts.
Senior Collector
Nations Recovery Solutions
March 2013 to November 2013
Judgments
• Collected on contingency accounts as well as Post Judgment accounts produced on a daily basis of helping debtors get back on track with credit; Main Acquisition, JCAP, Chase, and Fifth Third Bank credit card debt collections.
• Met a monthly goal to the client as a team based on percentages of what the client needs. Senior Collector
Asset Recovery Solutions
February 2012 to March 2013
Judgments
• Collected on Post Judgment accounts with Clients such as Chase and Bank of America, etc. Communicated with debtors that had information in reference of doc numbers from the courts, the date when the lien was placed against the debtors.
• Explained options such as payment arrangements, settlement offers to give them an option of release of lien based on what the client will accept.
Legal/Prime Collector/Judgements
Nations Recovery Solutions
August 2011 to January 2012
• Collected on contingency accounts as well as Post Judgment accounts produced on a daily basis of helping debtors get back on track with credit.
• Worked on main acquisition, JCAP, Chase, and Fifth Third Bank credit card debt collections. Meeting a monthly goal to the client as a team based on percentages of what the client needs. Attorney Ross Gelfand
August 2010 to August 2011
• Communicate with debtors on behalf of legal suits and garnishments within 90-120 days. • Retail cards on accounts that have been charged off; searched for assets, checking, business filings, bankruptcies, etc.
• Worked on legal suits from a specific client that requested for suits to begin in 60 days; Tried to come to a conclusion for consent orders with the courts with paralegals and attorneys. Operations Manager/ Collection Manager
Hollander Chase and Associates
April 2010 to August 2010
• Responsible for meeting budget every day up to $10,000 daily
• Set up payment arrangements to debtors to prevent further activity taking place. • Show direction to collectors on how to be team oriented.
• Payday loans from vendors based on purchase contracts. Commercial Collector / Senior Collector
Focus Receivables Management
July 2009 to April 2010
• Was responsible for communicating with debtors business owners around all 50 states. • Used database latitude with proficiency of outlook express.
• Offered payment arrangements as well as settlements for client AT & T Advertising Solutions and Idea Media SuperPages.
Senior Collector/ Fraud
Vanderburg and Associates
July 2008 to April 2009
• Communicate with debtors taken out previous payday loans for potential fraud. • Work out arrangements on accounts to prevent further activity taking place. • Educate debtors on state laws of check fraud.
Litigation Collector / Senior Collector
Fred Hanna and Associates Law Firm P.C
October 2007 to July 2008
• Communicated with debtors of charge-off activity on credit card accounts.
• Researched on accounts as far as skip tracing techniques, viewing credit bureaus that will help debtors and negotiate in open accounts and or refinancing.
• Played a key role in preparing a budget every month on achieving the clients' goal. Arbitration Collector/ Senior Collector
Gerald E Moore Law Firm P.C
March 2005 to October 2007
• Held key responsibility on files. Process accounts and kept up to date in reference to small to big balances to meet client needs.
• Provided communication in the arbitration process to help debtors either settle out accounts on based of their credit reports that indicates a nature credit standings to help them negotiate on closing accounts.
• Accomplished monthly budget goals on credit card accounts.
• Followed FDCPA laws regarding time zones, skip tracing techniques. Education
Business Management / Finance
University of Phoenix - Phoenix, AZ
March 2012
Skills
• Excel (10+ years)
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