CATHERINE MCCOY

**** ***** ***** *** * #**

Geneva, OH 44041

440-***-****

adsg68@r.postjobfree.com

PROFESSIONAL SUMMARY

Empathetic and compassionate professional seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills and problem solving skills. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues with clients to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Recreation Therapy Assistant GS 7 Louis Stokes Cleveland Veterans Affairs Medical Center

Cleveland, Ohio - July 2008 - July 2013

Evaluated, diagnosed, planned and coordinated individual group recreational activities for adults with mental and physical disabilities

Assisted in planning, implementing, organizing, and directing therapeutic play and recreation programs

Conducted group and individual recreation activities according to patient needs, capabilities, and interests

Conducted patient assessment of incoming patients to determine their abilities, needs and impairments Recommended changes to the Director regarding recreational programs to meet patient therapy goals Maintained documentation of patient assessment and treatment activities.

Guided group therapy for Veterans with focus on self-advocacy, self-healing and empowerment.

Developed and implemented individualized treatment plans addressing problems, destructive patterns of behavior and other psychosocial issues.

Consulted with other therapists regarding treatment plans.

Conducted trainings and presentations for colleagues.

Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.

Introduced meditation, guided imagery, breathing techniques and Healing Touch to patients.

Patient Support Assistant GS 6 Erie Veterans Affairs

Erie, PA - July 2007 - July 2008

Responsible for greeting Veterans and their family members, answering telephones, relaying messages to appropriate staff in the clinic of 7providers and nurses, scheduling/canceling all appointments, ensuring patients demographics stayed current. Veteran advocacy.

Furthered skills by actively taking part in employee training and taking classes to improve skills.

Collected laboratory specimens, dropped off at laboratories and picked up test results.

Reported unusual or urgent circumstances in patients' condition or environment immediately to provider. Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.

Processed and transcribed provider's orders (medication, tests, studies, authorization forms, etc.) in a timely manner Provided the upkeep of various filing binders and documentation for scanning into electronic

Consolidated Patient Record System (CPRS)

Acted as a member of the emergency team in cases of codes, disasters, fire or other emergencies.

Social Services Designee Carington Park Nursing Home

Ashtabula, Ohio - March 2003 - July 2007

Assist the long-term care resident and their families in identifying and obtaining available benefits within social, psychosocial, and community services. Coordinate discharge planning, coordinate facility transfers, provide needs of the residents and their families, coordinate ancillary services for the residents, obtain social history upon admission, coordinate and schedule Plan of Care meetings, obtain resident assessments for cognition and mod, complete the

PASRR upon admission and provider any support required to the social service department

Social Service support professional with experience in long term care and health care support Versatile office and PC skills

Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations

Able to juggle multiple priorities and meet tight deadlines without compromising quality

Diplomatic and tactful with professionals and non -professionals at all levels

Used critical thinking to break down problems, evaluate solutions and make decisions.

Accustomed to handling sensitive, confidential records

Flexible and versatile-able to maintain a sense of humor under pressure

Poised and competent with demonstrated ability to easily transcend cultural differences Versed in medical terminology

Accustomed to adhering to HIPPA laws and regulations

Ability to establish rapport with residents/patients and coworkers alike Friendly, pleasant and outgoing.

Exceeded goals through effective task prioritization and great work ethic.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Demonstrated respect, friendliness and willingness to help wherever needed.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Created plans and communicated deadlines to complete projects on time.

Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Additional Skills:

Peer Recovery Supporter (PRS)

Creative problem solving

Medical terminology knowledge

Professional telephone demeanor

Documentation and reporting

Customer and Client Relations

Time management

Performance improvement

Verbal and written communication

Organization skills

Flexible and Adaptable

Cultural Awareness

Attention to Detail

Teamwork and Collaboration

Active Listening

Excellent Communication

Self-Motivated

Strong Data Entry

Multitasking Abilities

Organization and Time Management

Critical Thinking

Decision-Making and Decision-Making

EDUCATION

EbasedAcademy.org

Online Certificate for Peer Supporter Completed 8/15-2022

Kent State University

Concentration on Community Health and Psychology 1989/2005

Harbor High School

Graduated 1987

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