Business management
Resume:
Holly Hammac
Denham Springs, LA *****
************@*****.***
Personable and motivated with 15+ years experience in a fast paced work environment. Exceptional customer service skills with the ability to work well and get along with others. Seeking to broaden customer service skills by advancing in a long term career with a company that I can grow with and advance to a permanent position. I am willing to relocate for a company that is willing to give me this chance as I am sure that I will exceed their expectations as a new employee. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Smoothie King Franchises Inc - Baton Rouge, LA
September 2021 to January 2022
• Learn all franchise procedures for making smoothies and food
• Supervise all employees, including Assistant Manager, Crew Leaders, and Crew Members
• Weekly financial reporting to the Smoothie King corporate office.
• Daily bank deposits.
• Weekly employee schedules
• Order food and supplies
• Schedule equipment maintenance
• Oversee all catering orders
• Successfully implemented new policies and procedures to improve team efficiency
• Managed and trained new hires
Manager
Partnerz N Grime Cleaning Company - Denham Springs, LA January 2018 to September 2021
• Scheduled appointments with customers for cleaning
• Bidded on cleaning jobs on commercial and residential properties
• Ordered cleaning supplies to last the company one month at a time
• Interviewed employees
• Created a schedule for employees
• Marketed around the baton rouge and surrounding areas in hope to gain new clientele for the company Branch Ambassador
Capital One - Denham Springs, LA
March 2018 to June 2019
• Assisted customers in helping them apply for personal, business, home, and vehicle loans
• Greeted customers as they entered the lobby and offered beverages while they waited for assistance
• Maintained and adequately balanced a cash drawer, safe, and vault
• Attended classes that improved customer service skills and provided me with the knowledge and experience to better assist customers while company transformed to more online resources for all of our everyday banking needs
• Issued temporary debit cards to customers
• Provided customers with the knowledge on how to download and accurately use the new Capital One Banking app
Bartender/Server/Trainer
Grimaldi's - Coal Brick Oven Pizzeria - Baton Rouge, LA October 2016 to January 2018
• Performed barback duties
• Performed opening duties
• Set customers and guests at ease
• Worked in a fast paced restaurant
• Provided pairings for multiple entrees and dishes
• Performed closing duties
• Followed food safety regulations
• Trained new employees
• Interviewed applicants and assisted them in the hiring process Education
High school diploma in Business Management
Walker High School - Walker, LA
August 2000 to May 2004
Skills
• Customer Service (10+ years)
• Guest Service (10+ years)
• Wine (7 years)
• Bank Teller (2 years)
• Computer Operation (10+ years)
• Restaurant experience (10+ years)
• Host/hostess experience (10+ years)
• Data entry (10+ years)
• Cash handling (10+ years)
• Business Management (6 years)
• Phone etiquette (10+ years)
• Documentation review
• Office experience
• Restaurant management
• Food safety
• Serving
• Bartending
• Commercial cleaning
• Medical coding
• Profit & Loss
• Budgeting
• Interviewing
• Supervising Experience
• Catering
• Financial Report Writing
• Assistant Manager Experience
Languages
• English - Expert
Awards
DECA Business Management
May 2003
Business Management Course
8 credits
Placed 2nd at the Deca Business Management State competition Assessments
Work style: Reliability — Expert
August 2019
Tendency to be dependable and come to work
Full results: Expert
Supervisory skills: Motivating & assessing employees — Completed July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Completed
Work style: Reliability — Highly Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Bartender fit — Expert
November 2021
Measures the traits that are important for successful bartenders Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Competed in a Louisiana State DECA competition and placed 2nd place in the State competition in business management
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