Customer Service Operations Manager
Resume:
HAMMED DUROJAIYE
House **, Road **, Bogije Extension, Ibeju-Lekki, Lagos, Nigeria. C: +234**********
******.*********@*******.***
Profile
A Customer Service-Oriented Operations Manager with over five years of experience in Inventory Management, coordinating business operations, implanting organizational strategies, and spearheading best financial practices. With expertise in financial accounting, materials management, account reconciliation, freight management, payroll management, logistics and Inventory management, and office administration. Flexible with a track record of resource allocation, policy formulations, implementations, and contract negotiations. Personal Attributes:
Proficiency in Microsoft Office Suite.
Ability to multi-task.
Excellent planning and organizational skills
A team builder with excellent inter-personal skills.
Time Management and Leadership skills.
Ability to delegate responsibility and meets deadlines.
Self-driven, motivated, focused and highly disciplined.
Strong numerical and analytical mind with negotiation skills.
Good oral and writing communication skills.
Working Experience
PERI Formwork and Scaffolding Nigeria Limited
Aresco Yard, Berger Road, Operations Manager
Ajah, Lekki, Lagos, Nigeria (January 2018 till date) Primary Responsibility
Managing projects and business operations to monitor sales, rental orders, and process orders from local and foreign suppliers
Formulating and implementing administrative and financial control for the operations department and ensuring various operational KPI’s are met.
Proactively and enthusiastically engaging customers in dialogue to understand needs, follow up on concerns and issues and grow customer accounts in all areas of business operations;
Monitoring inventory levels, analysing the purchasing needs, and issuing the Purchase order to the supplier in line with management approval
Leading negotiation with various local and foreign suppliers as well as suggesting areas of improvement to management
Responsible and ensuring weekly cycle count, quarterly, and annual stock take is carried out as and when due and reconciling differences on the relevant ERP System, including SAP B1.
Inventory Variance Reports and working with relevant stakeholders to identify and resolve the difference.
Analyze and identify areas where Internal Controls can be improved or implemented at an appropriate cost/benefit relationship.
Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services.
Leading conversations with clearing agents, local insurance brokers, and other logistics stakeholders to ensure proper certifications, receipts, and approvals are in place.
Preparation of annual operations budget and monitoring the implementation
Communicate with team members to ensure compliance with relevant regulations and policies.
Liaise with various departmental heads to promote best working practices, customer satisfaction, and achievement of the organisation vision and objective.
Monitor and ensure strict compliance to the health and safety of staff, customers, and visitors in accordance with the set guidelines.
Monitor and manage timely delivery, leading to reliability and client satisfaction and ensuring all organisational resources are well-organized and managed.
Improvement of subsidiary’s profitability through optimization, increase in efficiency and cost management.
Coordinates with the customers to ensure desired logistics objectives, priorities, and schedules are meet.
Plan, administer and control budgets for client projects, contracts, equipment, and supplies.
Carry out interview and developmental training for the operational staff in line with management directive and company policies
PERI Formwork and Scaffolding Nigeria Limited
Aresco Yard, Berger Road, Account Assistant
Ajah, Lekki, Lagos, Nigeria (May 2015–December, 2017) Primary Responsibility
Maintenance of Staff debtor’s records and documentation
Store Keeping and Inventory Management
Review all AP invoices for appropriate documentation and approvals prior to payment
Preparation and payment of monthly Statutory Deductions (PAYE, NHF, PENSION)
Prepared and report monthly reconciliation of client accounts, processed invoices to customers using the SAP Business one, as well as posting all related entries on SAP
Facilitated the procurement and local sourcing processes.
Review all AR invoices before issuance for appropriate documentation (LPO’s & Deliver, etc.)
Mobilized all requirements and ensured proper travel management processes
Plan, administer and control budgets for client projects, contracts, equipment and suppliers. Patreli Partners Legal Practitioners & Arbitrators Administrative Officer Suites C1-C2, D Cherub Mall, Km 18, (Nov 2007 - May 2015) Lekki Expressway, Lagos, Nigeria
Primary Responsibility
Coordinated general office administrative operations and maintained office files/records.
Handled the preparation of non-routine letters/reports, monthly income, and expense account as well as remittance of PAYE, VAT, and WHT to appropriate quarters.
Ensured consistent delivery of high-quality service to all clients while ensuring adherence to operational risks and cost maximization initiatives.
Collaborated with the Firm's bankers to reconcile account balances and ensure prompt payment of staff salaries.
Prepare reports and briefs for management committees evaluating administrative services
Plan, administer and control budgets for client projects, contracts, equipment, and suppliers. Educational/ Professional Qualification
Master of Science (M.Sc.) in Management 2018
University of Lagos
Bachelor of Science (B.Sc.) Accounting 2014
University of Lagos
Associate Member 2014
International Strategic Management Institute
Member
Institute of Professional Managers and Administrators of Nigeria 2020 Logistics and Supply Chain Management
Lagos Business School 2021
Business Process Improvement Methodologies 2022
Lagos Business School
References:
Available on request
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