Service Representative Customer
Resume:
Karen (Kay) Baylor
Nocona, *** ***** 254-***-**** *********@*****.*** Online Digital Resume
PROFESSIONAL SUMMARY
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Personable Customer Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
SKILLS
Responding to Difficult Customers
Upbeat and Positive Personality
Issue and Complaint Resolution
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Understanding Customer Needs
Order and Refund Processing
Upselling Products and Services
Call Documentation
Data Entry and Maintenance
Building Customer Trust and Loyalty
Customer Retention Strategies
Efficient and Detail-Oriented
Needs Assessment
Answering Customer Questions
Electronic Information Systems
Consulting Supervisors
Telephone Management
Customer Service and Assistance
Merchandise Arrangements
Credit Card Payment Processing
Excellent Attention to Detail
Administrative and Office Support
Patient and Empathetic
Computer Proficiency
Merchandise Orders and Exchanges
Solving Customer Concerns
Promoting Brand and Company Identity
Critical Thinking
Document and Records Management
Policy and Procedure Adherence
Proficiency in Microsoft Office and G Suite
Complaint Response
Customer Information Databases
Establishing and Maintaining Customer Relationships
Sales and Upselling
Team-Oriented and Cooperative
Skilled in Microsoft Office
Proactive Self-Starter
Complex Product Knowledge
Recommending Solutions
WORK HISTORY
CLERK III 10/2010 to 01/2013
Texas Health And Human Services Cleburne, TX
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Interacted with customers by phone, email or in-person to provide information.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Entered Type data using Software, following procedures to keep information private.
CUSTOMER SERVICEL REPRESENTATIVE 03/2008 to 03/2009
AT&T Wireless MacGregor, TX
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Processed, scheduled and executed customer orders for new and established customers.
Researched and rapidly resolved client conflicts to maintain key accounts.
Engaged clients over phone to answer questions and address complaints.
CUSTOMER SERVICE REPRESENTATIVE 08/2000 to 09/2005
Smith Furniture Waco, TX
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Entered orders into IBM computer database system.
Followed up with customers about resolved issues and completed parts orders and delivery to maintain high standards of customer service.
EDUCATION
Computers 01/1999
McLennan Community College, Waco, TX
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