Customer Service Call Center

Michelle Boehme

***************@*****.*** 936-***-****

Conroe, TX 77301

SUMMARY

Professional business development and growth generating professional. Background in writing (creative and business) along side superb spelling, grammatical, and editing/proofreading skills. Efficiently able to provide custom website design, logo design, business card design, and in-depth researching techniques for unique and interesting text content, meeting deadlines consistently in both a fast-paced or laid-back environment. Team leading attributes from experience in retail management and nation-wide research content portfolios being build by several comoany divisions in unison. Team collaborative skills with ability to encourage team members in positive reinforcment to meet expectations and deadlines. Also showcasing the ability to work remotely in an organized, self-controlled efficiency. Impressive and creative website designs. On-point maintenance/upkeep of social media presence and accurate up-to-date informational content implemented with seemless coordination. Implementing strong technical proficiency, with work history in graphic designs for company logos, captivating website design, impeccable researching skills to provide engaging content for web, social media presence, employee training/onboarding text, and generation of productivity and traffic for busniess growth. In-depth knowledge of Microsoft Word, Adobe, Powerpoint, and various editing and graphic design applications and software. This all coupled with successful retail sales (mostly via e-commerce platforms/outlets) and retail store management abilities. Proven history of meeting crucial deadlines in all industries, increasing business growth, demonstrating the ability to give a client's company a fresh face and/or perspective, while providing excellent researched and fact-cited content. Aiming to always exceed expectations. Excellence in achieving completed call center out-bound calls to citizens. Striving for 100% completed and useful surveys, as per the condition that only surveys that were answered to completion were accepted, this type of employment entailed providing engaging customer service skills for all calls. Various big corporations as well as political parties provided the call center on a contracted basis, with specific survey questions to gather Intel to be used for many facets of industries and politics.

SKILLS

Generation of prospective leads

Product Development Consultation

Proficient writing skills, utilizing Microsoft Word

Cross-department/division team management skills

Positive team-leading disposition to encourage close-knit team effectiveness

Management of/overseeing employees

Schedule planning to ensure coverage for sales floor needs

Marketing Strategy Development

Time Management

Training and Onboarding

Verbal and Written Communication

Detail-Oriented

Complex Problem Solving

Research and Development

Social Media Presence

Digital design skills

Decision Making

Online Presence Monitoring

Adobe software knowledge

Project Management

Content Curation

Conflict Resolution

SEO techniques

Staff Monitoring

Artwork and Layout Coordination

Editing Team Supervision

Proofreading

Audience and Reader Appeal

Content and Style Updating

Text Writing

Error Correction

Story Shaping

Organizing Media Resources

Logo and website design

Staff Recruiting

Spelling Mastery

Fact-Checking Skills

Managing Site-Wide Content

Editing Expertise

Social Media Updates

Good Eye for Detail

Sales Techniques

Team Building

Managing Operations and Efficiency

Goal Setting

Team Leadership

Calm Under Pressure

Good Judgment

Computer Skills

Professional and Courteous

Customer Service

Business Development

Creative and Artistic

Multi-Tasking Abilities

Organized

Survey taking

Creative Thinking

Work Prioritization

Passionate writer

Graphic Design

Reliability and Adaptability

Flexible Schedule

Ability to work alone/remotely/as a team effectively

EXPERIENCE

Business Owner/Operator

Empire Maketing & Sales LLC Conroe, TX Feb 2022-Current

Promoted business on social media platforms to maximize brand identity and generate revenue.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Resolved issues quickly through meticulous research and quick decision making.

Conferred with customers to understand needs and finalize purchase orders.

Kept records for production, inventory, income and expenses.

Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Kept up-to-date on regulatory changes affecting business operations.

Devised business and marketing plans and prepared monthly financial reports.

Set pricing structures according to market analytics and emerging trends.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Directed implementation of strategic business plans to achieve goals and objectives.

Oversaw company social media and marketing efforts to expand brand awareness and attract new customers.

Marketing and Social Media Coordinator

Mitchell Marketing Conroe, TX Jan 2022-Current

Executed updated marketing plans to increase branding exposure, customer traffic and sales

Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.

Worked with clients and CEO to coordinate marketing activities focused on successful promotion of specific businesses.

Directed preparation of marketing ideas, including descriptions, photographs and copy for print and digital needs

Met with customers to determine and define goals surrounding graphics, design approaches and architecture

Works hard to appropriately evolve designs from concept and ground up.

Checked copywriting, image design, banners and other features for blending within site content and reviewed graphics for cohesive aesthetics.

Promoted company's mission and vision through creation of web images and visuals focused on key products and services

Interacted effectively with clients during design phase of projects to troubleshoot issues and gain valuable insight.

Added enhancements and new features to older websites, implementing user-friendly designs.

Presented pros and cons of various design approaches to design teams and management

Generated concepts and initial design explorations for new designs and other company aspects.

Developed and maintained organizational social media presence and activity.

Developed content and schedules for new updated content releases, social media posts and websites.

Researched web to determined consumer content needs and researched current trending businesses in specified field

Developed and maintained companys' corporate image and identity using logos and website design.

Identified target audience and developed optimized communication plans to engage and interest individuals to reach vast diverse demographics

Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.

Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.

Performed in-depth research into topics to write clear and accurate copy.

Edit and proofread content to verify proper grammar, quality and consistency with unique style.

Hard work designed to generate clients and sales.

Followed project scope and outlined content guidelines for each project.

Created web and digital media content to target specified audiences

Researched various requested topics, using multiple sources and finding unique information based on versatile point of view analytics for writing inspiration and information.

Drafted posts and comments to engage audiences on social media platforms

Edited writing of all contributors for corrections, clarity, tone, accuracy in order to enhance content quality

Created graphics to cohesively frame content using various media building platforms and graphic editing software.

Utilized design and technical skills to produce high quality promotional and functional electronic media and materials

Handled special web projects designated by senior developer/CEO and chief marketing officer.

Developed unique website and logo using Adobe Illustrator, Canvas, and various editing software to strengthen company brand and identity

Defined and developed new concepts for engaging designs and research content to implement with clients and project team

Research Content Manager

Medallion City Conroe, TX Aug 2010-Current

Worked nationwide, remotely with multiple divisions to collaborate and create content used for projects to implement company growth.

Effective and accurate editoral and proofreading skills while editing peer/colleague written research content

Team lead with diverse, as well as multi time-zoned expectations for projects while meeting deadlines consistently and facilitating impeccable research content for business marketing content and reference-sited content within portfolios

Executed social media presence across various platforms.

Devised digital media strategies to optimize reach and engagement with content based on current trending, effective techniques

Created graphics and/or logos in order to provide visual assets for content, as well as researched written, informational content.

Reviewed information and elements regularly on websites and pages for accuracy and functionality.

Presented and implemented website and integrated solutions to complement business operations.

Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.

Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.

Edited documents for grammar, clarity, content and formatting.

Performed in-depth research into topics to write clear and accurate copy.

Selected various graphics to accompany written material.

Updated instruction booklets and publications.

Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations

Monitored social media for trending news, ideas, and feedback

Drafted and finalized documents, memos, and letters

Reviewed and edited documents to fix grammatical and spelling issues

Managed high volumes of time-sensitive documents/deadlines, critical for project completion

Evaluated text for logic, considering reader needs, the targeted demographics, and potential comprehension level

Freelance Content Writer

Self Employed Services Conroe, TX Jun 2010-Current

I provided services ranging from editing and proofreading services, researched and cited informational content to be used at client's discretion in future uses in, but not limited to, website content, social media content, as well as being used in onboarding and training new employees with insight about the company and their expectation, pamphlets, marketing campaigns a d advertising on social media platforms. I also designed business logos, provided exemplary resume writing services, designed and/or printed business cards. Research also provided services for old and new companies to use towards a fresh perspective and face of their company. I did any and all types of writing at a professional and empeccable level of business professionalism.

Store Manager

Zumiez Retail The Woodlands, TX Jun 2017-Apr 2019

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Resolved customer problems by investigating issues, answering questions, and building rapport.

Strengthened work flow productivity by hiring, managing, and developing top talent.

Trained and mentored associates to teach daily tasks and procedures.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Corrected operational issues with process improvements.

Built customer relationships and provided superior customer service to boost sales.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Call Center Customer Service Specialist

Premarket Industries Spring, TX Oct 2014-Mar 2015

Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses in-person or over telephone.

Managed high-volume of outbound customer calls.

Met or exceeded call speed, accuracy and volume of completed surveys on a consistent basis.

Handled aggressive clients with exceptional professionalism and enthusiasm.

Engaged customers with proactive strategies and positive attitude, which in turn provided excellent volumes of completed surveys without hangup

Provided top quality customer service techniques in order to eliminate downtime to maximize information gathered for the company and affiliates

EDUCATION AND TRAINING

High School Diploma

Christian Liberty Academy IL May 2006

Honor Roll 2001 - 2006

National Junior Honor Society member (middle school)

National Honor Society member (high school)

Organizer and member of several clubs and extra curricular activities in middle and high school such as Christian club, chess club, photo club, yearbook design club, Future home-makers of America, etc

Future Problem Solvers of America member, team went to county finals and won second place for culminating strategic ideas for options of alternate energy resources

Organized several county mile clean-ups

Junior volunteer at Hermann Memorial Northeast Medical Center 2 consecutive summers in 2000 & 2001

Some College (No Degree): Computer And Information Sciences

Coursera Online College Conroe, TX

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