Freelance Writer Support Professional
Resume:
Richmond, VA *****
***************@*****.***
linkedin.com/in/cheryl-rivera-189355208/
Cheryl Rivera
Experience
I have been through all walks of life and have dabbled in different career fields to find what truly felt right. From being a Chef to DSP to IT technician, there has always been a part of me that knew that I was meant to write. Each position has taught me different writing styles and I am honored to share them with you.
March 2018 - Present
Freelance Writer
CR Creations
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Produced well-regarded creative and professional short stories for diverse publications.
Revised written material to meet personal standards and to satisfy needs of clients, publishers, or producers.
Committed to providing unique themes and subjects with each work to enhance artistic growth and skill.
October 2019 – November 2021
Tier 1 Support Technicians
Innovative Control Systems, INC.
Researched and wrote technical articles on carwash equipment troubleshooting for internal publications.
Completed thorough IT solutions research into assigned topics using and simplifying them for everyday consumer use.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. Reduced call times in half.
December 2018 – December 2020
Direct Support Professional / IT Support
Terrapin House The Wheelhouse
Evaluated project requirements and content standards for each project to produce copy in line with creative structure.
Monitored progress and documented any health status changes to keep healthcare team updated.
Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Presented clients with unique copy options based on overall marketing objectives.
March 2015 – December 2018
Direct Support Professional
Devereux Foundation
Developed, maintained, and recorded client data for emergency incidents and appointments through all Microsoft Office programs.
Project management for public outings. Increased client and staff morality by 35%.
Played an instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Demonstrated respect, friendliness, and willingness to guide wherever needed.
Education
Key Skills
Creative Innovative
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Self-motivated with excellent communication skills in English.
Experience performing complex tasks in a medical and office setting.
September 2009 – June 2012
East Stroudsburg South Highschool
Highschool Diploma
January 2013 – September 2015
Northampton Community College
Some College Credit
Leadership
January 2021 - Present
Volunteer
Area P Special Olympics
Working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in team management, fundraising planning, and investment.
Championed volunteer achievements and drove performance through incentives.
Developed volunteer policies and procedures, codes of conduct and volunteer standards.
March 2021 - Present
Editor
Community Vocational Services
Ongoing project assisting families in telingl their story of autism awareness in infants and share their experiences of how they were able to overcome the challenges presented.
Educational and self-help book formatting for professional and personal use. (Included glossary and medical terms definitions).
Provided proofreading: editing for proper grammar and spelling checks.
Worked with leadership staff and special committees to define missions and set standards for the books message.
Reference
{Available Upon Request}
Contact this candidate