Service Representative Customer
Resume:
E S M E R A L D A D
R A M I R E Z
*******@*****.***
Humble, TX 77396
PROFESSIONAL SUMMARY
Customer Service Representative who will go above and beyond to to complete daily task, and help customers with a smile and professionalism. SKILLS
Microsoft Word and Excel Altell/CPI Director
10 Key Transflood
Argo DMV Websites
Quick Books Clarifier
EXPERIENCE
Loss Prevention Leader, Ross Stores Inc., Jul 2018 - Apr 2021, Humble, TX As a mobile loss prevention leader, my job was to oversee the store and associates to deter theft.
I would walk the store throughout my shift to make sure customers weren't trying to steal or stash for later for someone else to steal. I kept a close watch on our associates to make sure they didn't stash items or steal! I would also check all departments and look for missing merchandise, and I would report any suspicious activity to my store manager and the police dept. I had to keep a log on a daily basis of my findings and the total amount of merchandise that would me missing.
Cashier, Walmart Super Center, Jun 2017 - Jan 2018, Humble, TX As a fitting room attends, I would count customers clothing items and assign them a room to try on their clothes, any items they did not purchase I would have my salesperson put them back in the proper department. I was also a backup cashier, and was called and assisted when needed.
Sales Consultant for LORAN International, Staff Solve Agency, Nov 2014 - Mar 2015, Houston, TX
My job was to open mail daily, sort and deliver. Checked my emails for daily task, that Vendors would send requesting quotes for various items. Our company dealt with Manufacturer companies, we would send supplies overseas to the oil rigs offshore. We would do most of our shopping online to find best pricing. Prepared my quotes and sent them via email for their review.
Title Clerk, Trailer Wheel and Frame ( Stafforce Agency), Aug 2014 - Oct 2014, Houston, Tx Processed Title transfers for trailers purchased at our location. Entered all pertinent ER
May 1986
information for our customers and kept files until their trailers were paid in full, and then sent out their titles.
Assisted in our Rental Dept. for customers who needed a rental whether for moving or hauling. We would give them pricing, accepted their deposit and rental payments depending on the time frame they needed.
Loss Mitigation Specialist, Stewart Title ( Aerotek Staffing Agency), Mar 2012 - Oct 2012, Houston, TX
Reviewed Incoming Documents from customers whom requested to modify their current mortgage.
Made phone calls to obtain needed documentation for review, VOE- Verification of Employment
VOI- Verification of Income
Processed Loan Application
requested current paystubs
Rental History
entered all information into our data base. I would process 18-20 loans per day. Had to send them to our Underwriting Dept for their review. Customer Service Representative, Just Energy, Jul 2011 - Mar 2012, Houston, TX Answering daily calls to speak to customers for payment or to go over their bills, explain the usage of their electricity. We would also try and sell other products to them. We would process their payments via telephone or transfer to our automated system. Receptionist, Ramji and Associates, Jun 2011 - Jul 2011, Houston, TX Answered phones daily, took messages or transferred calls to other attorneys or their assistants. Did filing and opened our mail daily.
had to keep up with our order supplies.
I was in charge of setting up meetings and reserving our conference room and would stock it and have it ready for meetings or luncheons. Office Manager, Farmers Insurance, Feb 2010 - Apr 2011, Houston, TX Managed our office and employees, made sure everyone did their daily task. We would have daily meetings to share any new updates on our insurance policies and procedures. I assisted in applying customers payments, updating our system to reflect payments posted, updated any new coverage, our customers would request and printed out their new insurance cards.
EDUCATION
GED, General
Sam Houston High School - Houston, TX
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