Office Assistant Front Desk
Resume:
Sanket Junnarkar
A * Prerana CHS
Dr. Nitu Mandke Rd, Mankhurd East
Mumbai 400088
Mobile: 096******** / 885******* Email: *********@*****.***
DOB: 01/09/1985
A sincere, hardworking, dedicated Post graduate in Hotel Management with 13 years of experience in the most recognised hotels and international chains and 3.5 years of experience in the academics as a Faculty. Quick to learn and enthusiastic team player keen to develop professionally. Looking to provide an exceptional customer service to the clients in a successful and supportive organization.
Work Experience
Currently working with Indian Institute of Hospitality & Management, Vasai as a Faculty for Front Office Management Since Nov 2018.
Worked with Royal Tulip Luxury Hotel, Navi Mumbai as a Duty Manager (Oct 2014 - Oct 2018
Duties and Responsibilities:
1)Being knowledgeable of the whole Hotel facilities and services provided
2)To ensure guests queries are dealt with in a helpful and professional manner
3)Informing HOD in case of any issues that needs his or higher managements attention
4)Deal with all guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In-room dining, Engineering, Security, etc), and then following up to ensure that the guest has been satisfied
5)Responsible for ensuring consistency in exceeding guest service expectations
6)Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety & security of the hotel, colleagues and guests
7)Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.
8)Process, check and distribute the necessary management reports.
9)Providing a daily feedback about the operation to the GM and FOM through multiple ways like incidents report, GM’s report, Night Manager Report, Complaints report with supporting documentation and final accurate conclusions.
10)Supervise the work of the front office supervisors. Review the achieved tasks of their daily check list
11)Ensures that all Front Office Standards of Service & Operational Procedures are adhered
12)Handling the inventory during sold out days both on STAAH as well as Goldres. Rate updating as per the occupancy chart.
13)Move around the hotel to interact with as many guests and staff as possible
14)Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts
15)Perform all necessary reconciliation’s and audit functions for the Reception in order to complete the day’s business
16)Reports directly to and communicates with the Rooms division Manager on all pertinent Front Office matters affecting guest service
17) Performing MOD tasks as and when required
18)Simultaneously handling the entire reservation and front desk operations
19)To work closely with sales team for updating online rates as per the forecast and to create and update the company profile time to time
20)Randomly checking arrival rooms for any maintenance or cleaning issues, if found any to be brought to the respective HOD’s
(Sep 2012 – Oct 2014) The Fern Residency, Mumbai (84 Keys)
Duty Manager
(Jan 2011 - Jan 2012) Four points By Sheraton, Navi Mumbai (150 Keys)
Senior Team Leader
(May 2009 - Sept 2010) Holiday Inn Mayfair, London (196 Keys)
Senior Front office assistant
(Dec 2007 – Oct 2008) Ramada Powai, Mumbai (134 Keys)
Guest service agent
(Jan 2007 – Oct 2007) The Park, Navi Mumbai (80 Keys)
Training Experience
Trained with ‘Chefair’ in flight kitchen (Dur - 45 days)
Trained with ‘Best Western The Emerald’ in Front Office (Dur - 31 days)
Education
Jan 2009 - July 2010: Successfully completed Postgraduate Diploma in Hospitality Management from Ealing Hammersmith and West London College, London
Modules Included:
People Management
Customer Service in Hospitality
Competitive Edge
Jul 2003 – May 2006: Successfully completed 3 years Diploma in Hotel Management from Bharati Vidyapeeth College, Navi Mumbai
Modules Included:
Front Office Operations
Food and Beverage
Housekeeping
Food Production
Skills and Achievements
Well versed with MS Office (Word, Excel, etc), and hotel operating software’s (Opera & IDS)
Certificate in Food Hygiene and Health and safety (EHWLC, London)
Have successfully participated in hotel’s several mystery audit programmes
Hobbies
Surfing net, listening music, Photography, Travelling and Social networking
Languages
Can fluently speak, Read and write the following languages:
English
Hindi
Marathi (Mother tongue)
References
Mr Kishor Saha Mr Anuroop Ashokan
General Manager Front Office Manager
IIHM Vasai West, Royal Tulip Hotel,
Mumbai Navi Mumbai
**@*********.*** ***@**********-**********.***
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