General Office/phones/data entry/customer service/remote if possible
Resume:
Crystal Dow
SS Advocate/Phones/general office
Durand, WI 54736
***********@*****.***
Also data entry...customer service work from home...preferred...excellent phone skills and customer service
Authorized to work in the US for any employer
Work Experience
12 yrs social security disability advocate owner
SPARKLE INFO LLC - Durand, WI
August 2009 to Present
Much clerical---Owned restaurants and taverns for 30 years. good people person--Great personality great phone skills, personable and good phone etiquette, very outgoing. Gather income and disability problems and file case for SS Administration/ also very familiar with state and county welfare and benefits such as food share..fuel assistance..medical benefits application etc. My own company12 yrs. SPARKLE INFO LLC - Durand, WI May 2007 to Present
Very successful in working directly and legally with the Federal programs as well as State and county benefits..I help people as we speak to apply and follow thru with achieving benefits that are available to each and every one applicants. Also very adept with computer, fax, incoming busy phones. I feel I'm a great match for your position.
Education
High school or equivalent in General Studies
Glenwood City Wi - Glenwood City, WI
August 1964 to May 1968
High school or equivalent
Skills
• Ms word, phones government data (10+ years)
• Data Entry (8 years)
• Typing (10+ years)
• Phone Etiquette (10+ years)
• Accounts Receivable (5 years)
• Clerical Experience (10+ years)
• Office Management (3 years)
• Microsoft Outlook
• Personal Assistant Experience
• Cash Handling
• Payroll (3 years)
• Accounts Payable
• Bookkeeping
• Accounting
• Human resources (8 years)
• Research
• Office Administration
• QuickBooks (2 years)
• Event Planning
• Management (4 years)
• worked with general public,30 years, phones, computer, clerical (10+ years)
• General Ledger Accounting
• Microsoft Access
• Communication skills
• Customer service (10+ years)
• Account Reconciliation
Languages
• English - Expert
Links
http://*******.***-**@******-***.***
Certifications and Licenses
SOCIAL Security advocate non,-atty rep
July 2007 to Present
Clients call me..I sign legal documents for the needed benefits for people that cannot work anymore due to injury..illness..etc. I am legally responsible to US govt rules. Assessments
Customer service — Completed
August 2022
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Familiar
August 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Written communication — Familiar
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Scheduling — Familiar
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Completed
August 2022
Influencing and negotiating with customers
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have much personal communication skills with general public, Owned and operated taverns and restaurants and dealt with all aspects of public on a daily and hourly basis. Also very prompt and honest with trustworthy and able to be bonded. I own an LLC Company now, and have a tax ID # for years. Very knowledgeable about business etiquette, and phone etiquette. Very Personable.
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