Front Desk Customer Service

Victoria Garcia

**** * * ****** ****** city, Kansas 66106

414-***-**** - **********@*****.***

Professional Summary

Skilled team player with strong background in the DME and Prosthetic

& Orthotics environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Hardworking and reliable office Administrator focused on going above and beyond to support team and serve customers. Trained in TOPS, OPS and NEXT GEN programs. Offering top-notch customer Service abilities. Motivated to continue to learn and grow as an Office Administrator in the Medical professional field. Skills

Excellent Customer Service

Skills

Multitasking on a daily basis

Problem-solving for patients Coordination of patients & Practitioners scheduling

Networking with in and outside

providers

Task prioritization in daily,

monthly and yearly

reporting.

Along with inventory

completed every 3 months

Experience

11/2001 to 09/2020 IOffice Adminastrator

Hanger Clinic - Franklin, WISCONSIN

Led all front desk duties, account receivable, billing. Patient & Providers daily scheduling, Patient authorization. Patient financial counseling.

Daily reports, filing, answering telephone, ordering supplies, ect. Participated in seminars and additional training to expand knowledge and skills.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Followed established guidelines and procedures.

Utilized downtime to perform routine tasks, preventing service delays.

Reviewed activities regularly to identify opportunities for improvement.

Completed all required paperwork within anticipated timeframes. Kept work area organized and clutter-free.

Reviewed incoming orders for mistakes to maintain accurate inventory levels.

Required minimal oversight to complete job tasks, meeting all deadlines and goals.

Maintained good working relationship with co-workers and management.

Supported operations with consistent maintenance and updates of corporate files and records.

Education

01/1981 GED:

Spanish Center 'SER' - Milwaukee, WI

Received GED competing all necessary educational classes.

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