A D M I N I S T R A T I V E

A S S I S T A N T / E C O M M E R C E

Bacolod C i t y, Phils 093******** adsg2e@r.postjobfree.com N A V A L E S

A N N E G E N E V I E V E

P R O F I L E S U M M A R Y

Self-motivated Administrative Staff offering a strong work ethic and determination to complete multiple tasks in a timely manner. Capable professional with verifiable record of accurate accounting skills in working with customers, vendors, and management. Stable professional experience in general business, operations, sales support, problem resolutions and report generations. P R O F E S S I O N A L S K I L L

Customer Service

Accomplished

T E C H N I C A L S K I L L

Efficient

Comprehensive

Microsoft Office

Google Suite

Project Management

Enterprise Systems

E D U C A T I O N

University Of St. La Salle / Business Management

Major in Business Economics

Bacolod City, Negros Occidental, Philippines

Dean's Listee

Working Student

2013

W O R K E X P E R I E N C E

Administrative Assistant

Starlube Corporation, Bacolod City

Process transactions accurately and efficiently in accordance with Reconcile the accounts receivable ledger to ensure that all payments are Identifying bad debt or financial exposure

Assist in implementing new systems

Compile data and prepare a variety of reports.

Investigates questionable data.

Analyzing and assessing the credit worthiness of account/client using established policies and procedures

accounted for and properly posted

external credit risk management tools/ systems

Feb. 2017 - Aug, 2022

Customer Care Specialist Ebay UK

Sutherland Global, Taguig, Manila City

June, 2016 - Dec., 2016

Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, handles escalated calls and presenting relevant product information Develop more efficient scripts to reduce average customer handling time Worked to address all customers concerns in a timely and effective manner Aimed to keep customers satisfied promoting high quality customer service W O R K E X P E R I E N C E

Traffic Coordinator

RGMA Broadcasting Center, Bacolod City

Sept., 2013 - Feb., 2016

Collaborated with Production and Creative teams to build timelines for projects and oversaw all project timelines

Routed all copy and layouts to appropriate job owners and communicated changes once reviewed

Communicated marketing changes to team and ensured timelines were reconciled at each round of changes

Updated project workflow system at the end of each day with status update of each project Troubleshot projects in jeopardy to expedite completion with all cross-functional partners Partnered with production, brand guide and store communications on in-store communication in relation to sign packs, advertising, and in-store handouts C E R T I F I C A T I O N S A N D T R A I N I N G S Currently taking online classes for IELTS Certification Professional Secretarial and Administrative Training Administrative and Traffic Assistants Conference (GMA NETWORK) Excellence in student service

Corporate Speaks Responsibility

R E F E R E N C E S

MS. Troylyn Z. Solaybar

Senior Bookkeeper / Starlube Corporation

+639*********

MS. Ainah Aevia Bonafe

Human Resource Department / Sutherland Global

+639*********

MS. Aida Fe Baniel

Head Supervisor / RGMA Broadcasting

+639*********

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