E-Commerce/ Administrative Assistant
Resume:
A D M I N I S T R A T I V E
A S S I S T A N T / E C O M M E R C E
Bacolod C i t y, Phils 093******** *************@*****.*** N A V A L E S
A N N E G E N E V I E V E
P R O F I L E S U M M A R Y
Self-motivated Administrative Staff offering a strong work ethic and determination to complete multiple tasks in a timely manner. Capable professional with verifiable record of accurate accounting skills in working with customers, vendors, and management. Stable professional experience in general business, operations, sales support, problem resolutions and report generations. P R O F E S S I O N A L S K I L L
Customer Service
Accomplished
T E C H N I C A L S K I L L
Efficient
Comprehensive
Microsoft Office
Google Suite
Project Management
Enterprise Systems
E D U C A T I O N
University Of St. La Salle / Business Management
Major in Business Economics
Bacolod City, Negros Occidental, Philippines
Dean's Listee
Working Student
2013
W O R K E X P E R I E N C E
Administrative Assistant
Starlube Corporation, Bacolod City
Process transactions accurately and efficiently in accordance with Reconcile the accounts receivable ledger to ensure that all payments are Identifying bad debt or financial exposure
Assist in implementing new systems
Compile data and prepare a variety of reports.
Investigates questionable data.
Analyzing and assessing the credit worthiness of account/client using established policies and procedures
accounted for and properly posted
external credit risk management tools/ systems
Feb. 2017 - Aug, 2022
Customer Care Specialist Ebay UK
Sutherland Global, Taguig, Manila City
June, 2016 - Dec., 2016
Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, handles escalated calls and presenting relevant product information Develop more efficient scripts to reduce average customer handling time Worked to address all customers concerns in a timely and effective manner Aimed to keep customers satisfied promoting high quality customer service W O R K E X P E R I E N C E
Traffic Coordinator
RGMA Broadcasting Center, Bacolod City
Sept., 2013 - Feb., 2016
Collaborated with Production and Creative teams to build timelines for projects and oversaw all project timelines
Routed all copy and layouts to appropriate job owners and communicated changes once reviewed
Communicated marketing changes to team and ensured timelines were reconciled at each round of changes
Updated project workflow system at the end of each day with status update of each project Troubleshot projects in jeopardy to expedite completion with all cross-functional partners Partnered with production, brand guide and store communications on in-store communication in relation to sign packs, advertising, and in-store handouts C E R T I F I C A T I O N S A N D T R A I N I N G S Currently taking online classes for IELTS Certification Professional Secretarial and Administrative Training Administrative and Traffic Assistants Conference (GMA NETWORK) Excellence in student service
Corporate Speaks Responsibility
R E F E R E N C E S
MS. Troylyn Z. Solaybar
Senior Bookkeeper / Starlube Corporation
MS. Ainah Aevia Bonafe
Human Resource Department / Sutherland Global
MS. Aida Fe Baniel
Head Supervisor / RGMA Broadcasting
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