Customer Service Administrative Assistant

Anil Udairam

***-**-*** ******, ***** Ozone Park NY 11420, 347-***-****, ***********@*****.***

Profile: Customer service/Administrative Assistant with prior experience working in a busy office setting. Has great communication skills between customers, clients, and co-workers with knowledge of both Microsoft Office and Google applications. Great with time management and deadlines. Works well individually and with a team. Looking to find a company where I can grow and learn.

EXPERIENCE:

Caprice Electronics Inc, Brooklyn NY June 2020 - Current

Customer Service Representative/ Administrative Assistant

●Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Kept records of government customer’s interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken

●Responded to government customer’s emails about: discrepancies, inquiries and questions

●Kept communications with government purchasing agents from but not limited too: USAF, USMC, NCG, DOS, FBI, BOP, CIA and other top ranking government agencies.

●Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

●Created reports, excel sheets and letters for higher management in the company.

●Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

●Created excel sheets detailing FPO orders: (weight, description, dimensions, destination)

●Provided customers invoices upon request

●Helped clarify invoice discrepancies with customers

●Created item brochures for customers using Microsoft Word

●Entered Item descriptions price and data into system

●Provided price quotes for potential government purchases

●Kept efficient correspondence with customers via email and phone

Deluxe Delivery Systems Inc, Brooklyn, NY June 2015-August 2017

Assistant Mailroom Clerk

●Sorted and distributed mail for the Department of Education (DOE) by district

●Verified adress for both sender and destination

●Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations

●Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.

●Read production orders to determine types and sizes of items scheduled for printing and mailing.

●Determined the manner in which mail and packages would be sent

EDUCATION:

Martin Van Buren High School, New York, NY

Graduated 2018

York College CUNY

Major: Bussiness Administration

Present

Certifications

●Osha Warehouse Safety

SKILLS/QUALIFICATIONS

●Excellent communication and interpersonal skills

●Reliable, responsible and highly adaptable.

●Proficient with MS Word, MS Excel, MS PowerPoint, MS Teams, Microsoft Outlook,

●Knows Phonetic alphabet

●Ability to work with a team and independently.

REFERENCE

Availible upon request

Contact this candidate