Stock Associate Customer Service

SUMMARY OF QUALIFICATIONS

Assertive, proactive sales representative with proficiency in multi-tasking: a track record of dependability and team player attitude. Proven ability to meet and exceed expectations in quality and rollout. Self-starter committed to ongoing training for skill enhancement.

PROFESSIONAL

EXPERIENCE

Chinese Gourmet Louisville, KY January

20, 2012 – March 25, 2012

Cashier

Receive and disburse money in establishments other than financial institutions. Usually involves the use of cash registers or related equipment. Often involved in processing credit or debit card transactions and validating checks:

o Receive payment by cash, check, credit cards, vouchers, or automatic debits.

oIssue receipts, refunds, credits, or change due to customers.

o Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

oGreet customers entering establishments.

o Maintain clean and orderly checkout areas.

o Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Forever21 Louisville, KY April 16, 2012 – August 20, 2013

Excel in the Fashion world; create an exciting environment, dedicated to our customers, by offering the latest trends in fashion at reasonable prices to constantly enhance our public image; greeted and served by a friendly, helpful, well-trained and knowledgeable employee, to make shopping enjoyable.

Sales Associate /Cashier/Stock Associate

oManaging inventory

oSales

oCustomer Service

oCash Register

oAdministrative Duties

o Shipping & Receiving

Service Lead October 4, 2016 - January 11, 2017

Providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem-solving. Assist Store Manager, Co-Manager and Assistant Manager with daily operations such as cash handling, loss prevention, driving sales, and productivity by promoting our products and producing the highest quality shopping experience for our customers.

•Service standards, product knowledge, store presentation, and replenishment

•Lead the overall store earnings by driving top line sales while managing the controllable contribution

•Drive results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers

•Ensure service, merchandising, and operational standards are met through company-defined practices and processes

•Execute the store’s markdowns, signage, marketing, and damage or defective processes

•Work in partnership with the Store Manager, Co-Manager, ads/or Visual Manager, to ensure merchandise moves meet company visual presentation guidelines and pricing accuracy

•Assist with the development and training of the store’s pricing team, which includes providing feedback to store leadership, quarterly check-ins, individual development plans, and annual performance reviews for the team

Vector Marketing Louisville, KY September 7, 2012 – January 26, 2013

Sales Representative

Market Cutco products direct to consumers through one-on-one, in-home appointments. Representatives have several common responsibilities:

oSetting appointments with potential customers through personal contacts and referrals.

oPresenting Cutco products to prospective customers and writing up customer’s orders.

oAssisting existing customers with service requests.

o Reviewing personal performance with the local office manager through meetings and over the phone.

o Attending advance training sessions and conferences that are regularly offered to increase knowledge and productivity.

Zappos/Amazon Shelbyville, KY October 5, 2013 –

December 15, 2013

Picker

Known to be a quirky, fun company culture that is very customer focused. Picker’s works in warehouses and production facilities. They look at incoming material orders, find those materials on the shelves and deliver them to the loading area to be wrapped up and put on a delivery truck or often work with handheld electronic devices automated machines like pallet jacks or sensors, to fulfill the orders.

oOn their feet, all day, working long hours and must be strong enough to lift boxes for full shifts.

oListening Skills: pickers need to listen to what sort of orders are needed and pick the right materials.

oStrength and Stamina: pickers routinely pick up and move heavy objects.

Nike Simpsonville, KY August 15, 2014 – July 31, 2015

It is a place to explore potential, obliterate boundaries and push out the edges of what can be. Who can grow, think, dream and create? Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Athlete

•Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

•Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting

•Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

•Serve as a product knowledge resource for consumers and entry-level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques

•Assist Leads, Senior Associates, and Managers in training entry-level associates

•Assist with loss prevention efforts by providing proactive customer service

Receiving and shipping – Apparel Leader

(Footwear, accessories)

•Operates in a quick, professional manner of processing new products out onto the floor

•In charge of all apparel to make sure products are ready to go. Refilling products to the floor. Inventory daily check-in counts, to prevent shrink loss and train/coach other athlete’s on all products about each individual apparel design.

•Maintain neatness, cleaning, and labeling. Security sensor is put on correctly and attached to every Apparel.

•Showing performance at its best multiple times of requiring to process 250 apparel, 300 footwear, and 100 accessories, every hour.

Awards Received:

1. I was the first who got voted as the June 2015 MVP for both “Receiving and Shipping” department and as an “Athlete” in sales, for overextending my performance every day, team player, and showing compassion to all athletes, work ethics and supervisors.

BestBuy Louisville, KY June 07, 2015 – September 17, 2016

Gaming/Lifestyle

- Sales Consultant

Ensures delivers a world-class customer experience as the destination and authority for technology products and services. Providing velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.

•Implement assigned responsibilities from store leadership in outlet areas to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.

•Ensure inventory and merchandising standards are maintained in the outlet store area.

•Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).

•Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.

•Knowledgeable of each gaming console, keeping up to date with new releases.

D.I (Digital Imaging) – Nikon Expert July 15, 2015

To strive and sell primarily Nikon products and services, working closely with other members of the sales team. To accumulate the appropriate knowledge and expertise through continuous learning and self-development. Then, armed with the right tools and knowledge,

•To create ease and add value to the Best Buy shopping experience, ensuring customer’s end-to-end needs are met.

•As a trusted advisor and partner, Best Buy Nikon Expert, delivers unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with Digital Imaging.

•To express the value of the Nikon Brand

PC Department – Microsoft Expert August 16, 2015

Assisting customers in choosing the right computer according to their specific needs. Suggest possible solutions, after determining customers’ budget. To ask questions to determine their interest in buying. Operating computer to provide customers with information on “feel”, “look” and “wow” of the computer.

Supervisor Role

•Explain each suggested model’s features and benefits

•Handle product demonstrations and answer correlating questions • Suggest additional items such as printers and scanners to go with the original computer purchase and provide customers with pricing and warranty information and explain warranty claim procedures.

•Assist customers in understanding how to maximize the use of software features.

•Assist customers through the payment procedures and ascertain that adequate computer merchandise is available in inventory. • Coordinate the procurement of computer systems and accessories. Ascertain that computer systems, auxiliary equipment, and accessories are neatly displayed.

G4S Security Solution Louisville, KY March 6, 2017 – July 15, 2018

G4S secures people, property and assets by understanding and mitigating security risk. Offering a suite of products and services, including risk consulting and investigations, systems integration, security software and technology, and security professionals. Our services align to deliver innovative, essential and scalable solutions that span your entire operation.

• Upscale Security Officer Duties

Performing full and sensitive tour duties on the site facility.

Consulting services of suspicious activities, assisting staff and patients, running security processes of individuals for an assessment/crossroad, observing to seek out safety for all, using systems integration, offering services, access control systems, software and technology to optimize the security program, security innovations. Observe and report. Volunteering to work to cover other shifts if needed

• Supervisor Role April 20, 2017

Train, coach, and teach new and current employees of all duties performed. Performing at the highest expectations. Finding a more efficient and effective way of handling crises of choosing the best solutions for both worlds. More interaction with the higher management of high-risk states. Creating balances of friendly, fun and being the best environment for all staff and management team. Scheduling full and sensitive tours. Be on foot and standby on a daily basis. Leading others professionally in a mannerly time and work duties.

Hospital work sites:

Our Lady of Peace (Louisville, KY) – A psychiatrist housing from adolescents to older adults (ages 4-60+) with mental and behavioral disorders. Insuring safety for both patient and staff, following hospital procedures, performing de-escalation techniques such as verbal, sign language, restraint transport cart, leather restraints, and Safe Crisis Management (SCM). Taking the role as the day shift supervisor.

University of Louisville – Volunteered to assist G4S during shortage of staffing. Giving the highest quality of customer service for all visitors and patients going in and out of the hospital. Performing job duties and assisting medical staff.

CHI Memorial Hospital (Chattanooga, TN) – Recommended by administration and district manager to supervisor, and to enhance training while still performing security details.

UofL Health – Shelbyville Hospital (Shelbyville, KY) – To assist coverage while performing security duties.

UofL Health – Medical Center Northeast (Louisville, KY) – To assist coverage while performing security duties.

UofL Health – Lexington Doctor’s Building (Lexington, KY) – 1 full week to guard a doctor who was being targeted by the public.

Our Lady of Peace Louisville, KY July 16, 2018 – October 16, 2018

A Psychiatrist Hospital which provides services for patients with emotional/ behavioral, psychiatric disorders and/or substance use disorders. Specialized units for children/adolescents with intellectual and developmental disabilities. Treatment for co-occurring disorders with integrated treatment. Treatment alternatives such as Partial Hospitalization and Intensive Outpatient Programs for children, adolescents and adults.

• Mental Health Tech II (Resource)

Provides nursing support duties to patients including monitoring, specimen collection, psych education, assistance with activities of daily living and behavior management in accordance with physician orders and established nursing policies and procedures. Care provided is based on defined standards of patient care and practice for Psychiatric or Mental Health patients.

Essential Duties: Assumes personal responsibility for maintaining professional development and practice, any certification or credentialing, and education. Observes and monitors a patient's status according to patient monitoring standards, policies and procedures. This includes the completion of 72 hour holds, vital signs, weight log, intake and output, dietary intake, rounds sheets, behavioral rounds sheets, narrative logs and admission checklists or other progress or milieu notes. Reports patient complaints of pain or other concerns in a timely manner. Provides verbal and written input to nursing staff via ongoing reporting and end of shift report to a patient’s needs and care can be prioritized.

Cabela’s Louisville, KY December 7 2018 – March 20 2019

The World’s Foremost Outfitter of hunting, fishing, and outdoor gears. Cabela’s values of diversity and inclusion superior customer service, integrity and honesty, quality products and services, respect for individuals, and excellence in performance. By continuing efforts to foster an inclusive culture that encourages growth, appreciates differences, allows to better understand the customers and attracts a more diverse workforce.

• Clothing Outfitter (Men’s Department)

Excellency of customer service in person and over the phone, tracking down specific clothing material aspects, and performing our daily basis duties. Promoting and presenting professionally work uniforms. Our area responsibilities include, process freights, putting a sensor on clothing, replenishment, running back returns to its proper area, running and clearing fitting rooms in each department to fulfill customer’s satisfaction. Assisting to help other departments, and cash registers.

Central State Hospital Louisville, KY March 18, 2019 - February 27, 2020

An adult State Psychiatrist Hospital. The facility is a treatment place for patients with psychiatric disorders, mental retardation and brain damage or simply poor or elderly including inmates coming from prison. Bedding approximately 65-70.

Correctional Officer (C/O) & Trainer - Radio #104

Responds and assists with all hospital emergencies and uses a therapeutic approach. Provides internal and external security and transportation for patients. Monitor interior areas by means of surveillance cameras, report unusual occurrences, respond to calls, and provide written reports of incidents, and answering incoming calls. Providing excellent NCI (Nonviolent Crisis Intervention), policy procedures and acknowledging daily basis duties. Performing in depth searches by hand and metal detector. Providing a safety and care environment to all patients and personnel. Performing court duties. Providing support and safety for Law Enforcements bringing in and out inmates. Performing in and outside rounds. Checking all doors are secured by executing facility rounds. Performing State Vehicles Maintenance and radio check. Performing Barber Shop duties when Barber Personnel scheduled.

Achievement:

• Employee of the Month of September 2019.

Norton Audubon Hospital Louisville, KY March 8, 2020 - Current

Norton's Healthcare is a non-profit health care provider which relies on generosity of the community to help provide the quality care for patients, have come to know and expect. Norton Healthcare establishes values for the community to continually improve care and service, and demonstrates stewardship of resources. Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.

Security Officer – Radio #204/#403

Providing a safe and secure environment for Norton Healthcare properties, patients, employees, and visitors. The role responds to emergency situations, patrol assigned areas such as all floors and vehicle patrol checking all parking lots and reporting any suspicious activities or incidents, escorting and transporting patients, maintaining records and reports and contributing to the efficient operation of the department. Using the 10-code radio communication. Procuring proper limb management during a disorderly conduct behavior or the use of two officer’s removal of an individual(s) from property grounds and enforcing hospital policy such as non-smoking facility. Attending and completion of the academy class, handcuff training and Taser training through Norton Healthcare guidelines.

Senior Officer – Radio #402/#302 July 28, 2021

As an Assistant Supervisor, supporting the Security Supervisor, assisting in the daily operation of security assigned shifts and supervising staff when supervisor isn’t available. The role responds to emergency situations, making critical decisions, and deciphering uncommon behaviors to respond appropriately in a professional manner and establishing all paperwork. To patrol assigned areas, provide escorts and transporting patients, maintain records and reports. To contribute with an efficient operation of the department and throughout the hospital. Maintaining a safe and healing environment to all such as staff, patients and visitors. Contacting 911 which includes Law Enforcement, Ambulance or Fire Department.

Awards achievement:

January 2022 - Sunshine award (First security officer to achieve award in the security department)

2x times Step Challenge Winner 2021/2022

1x time Drinking Water Challenge Winner 2022

Training:

- Handcuffs

- SCM (Safety Crisis Management)

- Limb management

- Taser X26P and Taser 7 training

Educational Background:

High School: Fern Creek Traditional High School - (2006-2010)

Degree: Diploma

Extra-Curricular Activities:

oVarsity Soccer (2006- 2010)

o Varsity Bowling (2007-2008)

o Varsity Chess (2006-2007)

o JROTC (2006-2008)

o Varsity Tennis (2007-2009)

College: Jefferson Community and Technical College – Downtown Campus (some college credits)

Skills:

o Intermediate computer and technical skills

o Communications Skills (listening, verbal, written)

o Analytical and research skills

o Flexibility/adaptability/managing multiple priorities

o Interpersonal abilities

Contact this candidate