Flight Attendant Customer Service

José L. Avilés **** cornelia st • Ridgewood • NY *1385

************************@*****.*** M: 347-***-****

PROFESSIONAL PROFILE

An experienced stockroom assistant comfortable working in fast paced, enthusiastic, and physical environments. Service-oriented individual with a high energy, positive, and friendly demeanor. Well organized, good communication skills, with a strong attention to detail. Flexible availability.

EXPERIENCE

ZARA, INC . New York, NY

Stockroom Assistant 03/2012-08/2013

Stock and Retail assistance and maintenance

·Assured all stock was maintained at the appropriate level by restocking cases and shelves as needed to assure adequate inventory levels of each product are displayed to avoid lost sales from product shortages

·Checked in product deliveries, providing an accurate accounting of quantities and items received to assure that receiving records reflect an accurate accounting of goods delivered

·Followed all safety guidelines to ensure safe work practices are used at all times and to ensure a safe working and shopping environment is maintained at all times

·Received and stored shipping materials in a stockroom

·Delivered stockroom materials to internal and external customers

·Assisted stockroom staff in organizing and managing stockroom

·Ensured accuracy in physical verification of stocks

·Entered stockroom data in appropriate databases

·Implemented safety standards in handling customers' stocks

·Guaranteed compliance of stockroom procedures in handling customers' stocks

·Completed multiple inventory requirements

CITY WIDE, INC . New York, NY

Janitorial Assistant 09/2013 - 07/2014

Janitorial assistance and maintenance

·Manage carpet cleaning, vacuuming, floor care, trash removal and restroom cleaning for a school of 50+ rooms and 500+ students per day

·Trained janitors successfully in all aspects of cleaning, maintenance, and safety procedures, ensuring that they follow pre-set processes for maximum efficiency and achieve high standards

·Remove all finger marks and smudges from vertical surfaces, to include doors, door frames, around light switches, private entrance glass and partitions

·Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

·Dust and wipe clean all office furniture, files, fixtures, paneling, window sills and all other horizontal surfaces in a 500+ student school

·Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created

·Make adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems

·Emptied, cleaned all waste containers and removed waste paper and garbage

·Vacuumed all rugs and carpeted areas in offices, lobbies and corridors

·Cleaned entry door glass inside and outside

·Wiped clean all office furniture and fixtures

·Damped wipe and polished all glass furniture tops

ABC SUPER STORE, INC. Ridgewood, NY

Stockroom Assistant 08/2014 - 12/2014

Stockroom assistance and maintenance

·Perform stockroom assistant duties in a warehouse setting

·Organization and classification of articles of clothing and household items

·Take stock of incoming materials and supplies as per invoice

·Bag and pack materials in a stockroom for customer delivery

·Receive and store shipping materials in a stockroom

·Deliver stockroom materials to internal and external customers

·Assist stockroom staff in organizing and managing stockroom

·Performed customer service duties when needed

·

SLATE BAR RESTAURANT New york, NY

01/15 – 07/15

·keep clean my work station

·bottle service: i have everything that bears the bottle service as more ice bucket palette put in jars juices with which request service in the bottle motif lemons around the cup out the glasses to the table

·keep clean the tables removing plates and dirty glasses from the tables to always keep the place spotless

·help the waitress what she needs

·clean the glasses in the machine

·bring the dirty dishes to the kitchen and put in place the clean glasses

LOT LESS CLOSEOUTS Ridgewood, NY

09/16 – 09/19

·work closely with the supervisor and the management team to ensure that her department is full, clean, well merchandise and properly stocked at all times.

·the department head is responsible for the replenishment of merchandise throughout her area of resposability.

·must be aggressive and proactive on processing new deliveries

·price de merchandise correctly and check for mis-priced items.

·has to mantain proper signage on tables, end caps and walls.

·is responsible for the maintenance and cleanliness of her area

·follow the costumer service guidelines.

·trains the associates assigned to her area of resposibility.

·recommends mark downs on slow moving items

·make suggestions on reordering fast moving merchandise.

·ensures compliance of company policies and procedures.

·reports abuses or non-compliance behavior to store manager.

·reports unsafe conditions and dishonest employees to store manager

RIDGEWOOD EATS RIDGEWOOD, NY

11/19 - 04/20

·take the orders in the restaurant then leave it at the customer's home

AVO DELIVERY

03/21 - present

·organize pre-trip orders

·ship the merchandise to the van

·deliver products to homes, residential areas, hotels

SKYHOP GLOBAL

·pick up the pilots and flight attendant from airport to the hotel

·pick up the pilots and flight attendant from hotel to the airport

·keep the van safe and in good condition

EDUCATIONAL BACKGROUND

Pontificia Universidad Catolica del Ecuador Guayaquil, Ecuador

Bachelor of Science in Hospitality and Tourism December 2010

GPA 3.5 Major: Hospitality Management

KEY COMPETENCIES AND SKILLS

Computer Skills: Proficient in MS Office applications (Excel, Word, PowerPoint), Windows XP and the Internet

Personal Skills: Online supply requests, Ability to lift up to 50 lbs, Merchandising, Record keeping, Safety-oriented, Shipping and receiving, Results-oriented

Project Management: Ability to prioritize; multi-task; evaluate problems or unsatisfactory situations and offer problem resolutions. Results oriented. Able to meet deadlines; extremely comfortable with ad hoc projects.

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