Keyonna Stewart

Hampton, VA *****

adsg20@r.postjobfree.com

+1-661-***-****

Authorized to work in the US for any employer

Work Experience

Loan Officer

Small Business Administration

July 2020 to Present

• Process home and/or business loans and make recommendations on collateral needed to secure loans.

• Apply accepted financial procedures to analyze financial resources to determine an applicant's ability to repay

requested loans.

• Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and

cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance

and other recoveries.

• Ensure loan files contain all pertinent documentation to include conversations with applicants and written

recommendations or justifications for conclusions.

• Process loan applications on web-based computer system.

• Respond orally and/or in writing to applicants or their representatives. Disaster Recovery Specialist

U.S. Small Business Administration

July 2020 to Present

Preparing written responses to email inquiries received through SBA’s disaster customer service mailbox. Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.

Accepting borrower payments using online payment processing tools. Customer support and Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA’s disaster loan program.

Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.

Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.

Working in a high-volume call center answering phone inquiries, assist with fixing user end issues etc Human Resources Specialist

U.S. Small Business Administration - Buffalo, NY

July 2020 to Present

• Performs staffing, employee relations and recruitment and placement activities for a variety of positions in the competitive service and excepted service;

• Provides assistance to supervisors/managers and employees.

• Advises management on merit promotion (MP) and delegated examining (DE) recruitment/hiring processes and on planning for future staffing needs.

• Serve as the HRIS partner supporting HCM areas in Workdays, including Performance Management, Core Compensation, Benefits, Talent, Advanced Compensation, etc

• Assesses the qualifications of applicants and determines the grade level(s) and occupations(s) for which they are qualified.

• Responsible for administration of intricate company and state leaves (FMLA, ADA etc) Program Manager

Behavior Learning Center

2014 to October 2020

Observe, evaluate and provide feedback on the implementation of behavioral services for autistic children

• Train parents and staff on the principles on program implementation, data collection methods, professional code of conduct

• Produce professional reports and assessments, produce accurate time records in the client/staff scheduling assuring rendered accurate hours

Care Team Specialist

I-Lead Charter School

2018 to 2020

Provide educational support to children in special education

• Manage sensitive and confidential information to maintain compliance with School Board policies and all state/federal rules and regulations

• Implemented developmental programs that best meet the needs of students

• Develop and maintain analytic dashboards for various programs to track financial impact

• Assisted children with disabilities with day to day activities and conducted special education evaluations and reevaluations.

• Assessed student progress and determined the need for additional reinforcement or adjustments to instructional techniques.

• Developed and implemented annual Individualized Educational Program (IEP) plans for students to include: present levels of educational performance, special education needs, instructional goals and objectives, and the special education and related services required to meet those goals. Teacher

Ludlow Public Schools

2016 to 2018

Created interactive lesson plans to keep students engaged

● Employed and implemented classroom structure and consistency to encourage student responsibility, cooperation and mutual respect consistent with district policies and procedures.

● Held teacher parent conferences on a quarterly basis to present student progress and served as primary contact for parent

● Carried out and completed all tasks associated with district and state reporting requirements Human Resources Generalist

World of Wonder Christian Family Daycare

2011 to 2015

Receives, review and verify time sheets/documents to prepare payroll

● Works closely with management and employees to improve work relationships, build morale, and increase productivity and reduce retention

● Conduct new hire orientation, new hire paperwork, and review benefits Human Resources Generalist

Pink Sugar Heels - Lancaster, CA

2011 to 2013

93535 * 661-***-****

Education

GradCert in Human Resource Management

University of Phoenix

Masters of Business Administration in Business Administration University of Antelope Valley

Bachelor of Science in Criminal Justice

University of Antelope Valley

MBA

Skills

• Program development

• Communications

• Event Coordination

• Administrative Skills

• Human Resources

• Financial Reporting/Budgeting

• HR Sourcing

• Program Management

• Interviewing

• Office Management

• Recruiting

• Employee Orientation

• Management

• Human Resources Management

• Special Education

• Loan Officer Experience

• Loan Origination

• Developmental Disabilities Experience

• Research

• Underwriting

• Time management

• Customer service

• Fair Housing regulations

• Analysis skills

• ABA/DTT (10+ years)

• Autism Experience

• Behavioral Therapy

• Business development

• Employment & labor law

Certifications and Licenses

PMP

CPR Certification

First Aid Certification

Teaching Certification

Professional In Human Resources

SHRM Certified Professional

Assessments

Human Resources Skills: Recruiting — Proficient

March 2020

Managing the candidate sourcing and selection process Full results: Proficient

Office Manager — Familiar

September 2019

Scheduling and budgeting.

Full results: Familiar

Supervisory Skills: Directing Others — Highly Proficient July 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

March 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

March 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Recruiting — Proficient

March 2020

Managing the candidate sourcing and selection process Full results: Proficient

Electronic Medical Records: Best Practices — Completed July 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed

Customer service — Expert

June 2022

Identifying and resolving common customer issues

Full results: Expert

Office manager — Expert

June 2022

Scheduling and budgeting

Full results: Expert

HR: Compensation & benefits — Proficient

February 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Work motivation — Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Proficient

May 2021

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer focus & orientation — Highly Proficient

June 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

March 2021

Entering data quickly and accurately

Full results: Highly Proficient

Legal skills — Proficient

June 2022

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Project timeline management — Familiar

June 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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