Customer Service Data Entry
Resume:
Keyonna Stewart
Hampton, VA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Loan Officer
Small Business Administration
July 2020 to Present
• Process home and/or business loans and make recommendations on collateral needed to secure loans.
• Apply accepted financial procedures to analyze financial resources to determine an applicant's ability to repay
requested loans.
• Review all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and
cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance
and other recoveries.
• Ensure loan files contain all pertinent documentation to include conversations with applicants and written
recommendations or justifications for conclusions.
• Process loan applications on web-based computer system.
• Respond orally and/or in writing to applicants or their representatives. Disaster Recovery Specialist
U.S. Small Business Administration
July 2020 to Present
Preparing written responses to email inquiries received through SBA’s disaster customer service mailbox. Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
Accepting borrower payments using online payment processing tools. Customer support and Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA’s disaster loan program.
Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
Working in a high-volume call center answering phone inquiries, assist with fixing user end issues etc Human Resources Specialist
U.S. Small Business Administration - Buffalo, NY
July 2020 to Present
• Performs staffing, employee relations and recruitment and placement activities for a variety of positions in the competitive service and excepted service;
• Provides assistance to supervisors/managers and employees.
• Advises management on merit promotion (MP) and delegated examining (DE) recruitment/hiring processes and on planning for future staffing needs.
• Serve as the HRIS partner supporting HCM areas in Workdays, including Performance Management, Core Compensation, Benefits, Talent, Advanced Compensation, etc
• Assesses the qualifications of applicants and determines the grade level(s) and occupations(s) for which they are qualified.
• Responsible for administration of intricate company and state leaves (FMLA, ADA etc) Program Manager
Behavior Learning Center
2014 to October 2020
Observe, evaluate and provide feedback on the implementation of behavioral services for autistic children
• Train parents and staff on the principles on program implementation, data collection methods, professional code of conduct
• Produce professional reports and assessments, produce accurate time records in the client/staff scheduling assuring rendered accurate hours
Care Team Specialist
I-Lead Charter School
2018 to 2020
Provide educational support to children in special education
• Manage sensitive and confidential information to maintain compliance with School Board policies and all state/federal rules and regulations
• Implemented developmental programs that best meet the needs of students
• Develop and maintain analytic dashboards for various programs to track financial impact
• Assisted children with disabilities with day to day activities and conducted special education evaluations and reevaluations.
• Assessed student progress and determined the need for additional reinforcement or adjustments to instructional techniques.
• Developed and implemented annual Individualized Educational Program (IEP) plans for students to include: present levels of educational performance, special education needs, instructional goals and objectives, and the special education and related services required to meet those goals. Teacher
Ludlow Public Schools
2016 to 2018
Created interactive lesson plans to keep students engaged
● Employed and implemented classroom structure and consistency to encourage student responsibility, cooperation and mutual respect consistent with district policies and procedures.
● Held teacher parent conferences on a quarterly basis to present student progress and served as primary contact for parent
● Carried out and completed all tasks associated with district and state reporting requirements Human Resources Generalist
World of Wonder Christian Family Daycare
2011 to 2015
Receives, review and verify time sheets/documents to prepare payroll
● Works closely with management and employees to improve work relationships, build morale, and increase productivity and reduce retention
● Conduct new hire orientation, new hire paperwork, and review benefits Human Resources Generalist
Pink Sugar Heels - Lancaster, CA
2011 to 2013
93535 * 661-***-****
Education
GradCert in Human Resource Management
University of Phoenix
Masters of Business Administration in Business Administration University of Antelope Valley
Bachelor of Science in Criminal Justice
University of Antelope Valley
MBA
Skills
• Program development
• Communications
• Event Coordination
• Administrative Skills
• Human Resources
• Financial Reporting/Budgeting
• HR Sourcing
• Program Management
• Interviewing
• Office Management
• Recruiting
• Employee Orientation
• Management
• Human Resources Management
• Special Education
• Loan Officer Experience
• Loan Origination
• Developmental Disabilities Experience
• Research
• Underwriting
• Time management
• Customer service
• Fair Housing regulations
• Analysis skills
• ABA/DTT (10+ years)
• Autism Experience
• Behavioral Therapy
• Business development
• Employment & labor law
Certifications and Licenses
PMP
CPR Certification
First Aid Certification
Teaching Certification
Professional In Human Resources
SHRM Certified Professional
Assessments
Human Resources Skills: Recruiting — Proficient
March 2020
Managing the candidate sourcing and selection process Full results: Proficient
Office Manager — Familiar
September 2019
Scheduling and budgeting.
Full results: Familiar
Supervisory Skills: Directing Others — Highly Proficient July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Recruiting — Proficient
March 2020
Managing the candidate sourcing and selection process Full results: Proficient
Electronic Medical Records: Best Practices — Completed July 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Customer service — Expert
June 2022
Identifying and resolving common customer issues
Full results: Expert
Office manager — Expert
June 2022
Scheduling and budgeting
Full results: Expert
HR: Compensation & benefits — Proficient
February 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Work motivation — Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
May 2021
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer focus & orientation — Highly Proficient
June 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
March 2021
Entering data quickly and accurately
Full results: Highly Proficient
Legal skills — Proficient
June 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Project timeline management — Familiar
June 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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