Customer Service Scrum Master
Resume:
Mobile: 557-***-****, e-mail: *******@*******.*** page 1
Kristian David Verduzco Mayet
Teléfono celular: 557-***-****, mail: *******@*******.*** Professional Goal
Work in a company where I can achieve personal and professional growth. Where I can learn and apply my skills to collaborate with its development.
Studies
• Master in Business Leadership & CRM Marketing
IEB School 2011- 2013
• Bachelor’s Degree in Marketing,
ITESM Mexico City 1996-2002
Additional Studies
● Scrum Master
● Microsoft Project, Office, Internet, Spaceman, Pro Space
● ISO-9000: Internal Quality Audit Vourse ISO-9000
● AC Nielsen: “Space Management & Assortment. Planning & Execution”
● 5’S workshop
Professional Experience
ONEPLUS
Northwest Regional Director (Baja California North and South, Sinaloa, Chihuahua, Coahuila, Sonora and Durango) March 2021 – Present Day
● Sales, operation, training & management team creation for regions 1, 2 & 3
● Region’s sales & operations both monthly & annual budget management
● PR with sales channels both regional & store managers, negotiation with local dealers
● Sale goals achievement, sell out & sell through
Conauto (automotive finance company)
Product & Promoter Manager
December 2020 – March 2021
● Sales promoters national team creation & management
● Multibrand financial product development
● PR with car dealer owners & CEOs
● Product presentations
● Product strategy creation & budget management
Zeta Publi Corp (marketing agency)
Account Director
October 2018 – March 2020
● BTL activity planning & execution, corporate events, trade shows, & POS promotional activities
● Executive & operation team management
● Negotiation with clients & suppliers; Walmart group account management
● New client prospection; project budget & resources management
● Sales promoters nationwide supervision
Enfoque Creativo (marketing & promoters agency)
Operation Manager
August 2017 – June 2018
Mobile: 557-***-****, e-mail: *******@*******.*** page 2
● Sales promoters management (1800 people)
● Negotiator with both clients & suppliers
● BTL activity planning & execution, corporate events, trade shows and POS promotional activities
● New client prospection
● Project budget & resource management
● KPI staff evaluation system & procedures handbook development & execution
● Operation team supervision
Seice (marketing & promoters agency)
Account Manager
February 2013 – August 2017
● Proposal & project development
● Supplier search, selection & approval
● Events supervision & operational team coordination
● Sales, image & operation team training
● New client prospection; project budget & resources management
● Sales promoters team management
Conceptos (marketing agency)
Operations manager
June 2009 – February 2013
● Proposal & project development
● Supplier search, selection & approval
● Event supervision & operational team coordination
● Sales, image & operation teams training
● New client prospection; project budget & resource management Promologistics (retail stores)
Stores Operations Coordinator
October 2006 – February 2008
● Club America Soccer team official store management
● Product forecast & profitability analysis
● Product planning & distribution logistics
● Company’s website content management
● Customer service & sales
● Employee recluting & training
● Selection & negotiations with suppliers
Hasbro (retail toys brand)
Trade Marketing & Planograms assistant
May 2004 - October 2006
● Planogram planning & development strategies
● Self-service store space planning & planograms events
● Sales promoters team training program development
● Internal & external client assessment & sales events
● POS materials distribution, management & development
● Analysis of prices & space management at retail stores;
● Sarbanes & Oxley (SOX) internal quality control & evaluation
● Trade Mkt annual budget management
Strengths & skills
Fast learner
Adaptability
Persistence
Good working under pressure
Dynamic
Languages
English 80%
Contact this candidate