Tulare, CA ***** 559-***-**** adsg1n@r.postjobfree.com

JESSICA SILVA

Motivated Dental Receptionist with experience handling all front desk responsibilities with care. Committed to supporting the ultimate patient experience by ensuring smooth and accurate financial transactions, easy scheduling, and ongoing support. PROFESSIONAL

SUMMARY

SKILLS Health & Safety

Management

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● Process Improvement

Client Relationship

Building

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● Eaglesoft Software

● Dentrix Software

Microsoft Office Suite

(Word, Excel, Powerpoint)

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● CPR Certified

Organization and Time

Management

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● Critical Thinking

● Appointment Scheduling

● HIPAA Compliance

● Cash Handling

● Office Coordination

TEMPERATURE SCREENER 02/2022 to 03/2022

Family HealthCare Network, Tulare, CA

DENTAL OFFICE RECEPTIONIST 12/2017 to 11/2018

CarePlus Dental, Culver City, CA

WORK HISTORY

● Inspect equipment during each shift to ensure it was effectively working.

● Complied with every Federal, State, and local regulations as well as company rules. Identified and challenged potentially unauthorized individuals for screening and detection in order to prevent access to restricted areas.

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● Ensure all employee/visitors were utilizing face masks in an appropriate way.

● Checked employee/visitor temperature using non-contact thermometers.

● Supported office operations by expertly handling administrative needs.

● Sanitation of screening station.

● Received and greeted 30+ patients as the first point of contact.

● Updated and validated patient accounts and dental insurance information. Helped maintain office organization with patient chart filing system to promote quick data finding for staff.

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Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.

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● Helped patients complete necessary medical forms and documentation.

● Scheduled, rescheduled and cancelled appointments for patients. Handled patient referrals and patient inquiries by the phone, email, and fax in a timely manner.

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● Contributed with a team effort to ensure patients satisfaction.

● Motivated patients to accept recommended treatment and to purchase services.

● Facilitated Follow-ups and Recalls resulting in 15% of practice growth within the year I was there.

● Review ICD and CPT codes on the super bills after patients receive health care services.

● Follow-up/Call insurance companies if needed to help correct claims for billing. Maintained a sterile environment by cleaning dental equipment, promoting patient safety and comfort.

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Worked alongside the dentist providing instruments and suctioning for both routine and specialty procedures, always working proactively to anticipate needs.

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● Placed new supply orders, managed inventory and restocked clerical spaces. UEI College - Gardena, Gardena, CA

Dental Assisting Certificate, Dental Assisting, 12/2017 UEI College - Gardena, Gardena, CA

High School Diploma, 12/2017

EDUCATION

English

Native or Bilingual

Spanish

Native or Bilingual

LANGUAGES

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