Customer Service Executive Assistant
Resume:
Kendall L. Kramer
Administrative Support Management
********@***.*** • 972-***-****
• Wylie, TX, 75098
Accomplished, results-driven, and repeatedly recognized leader with 15+ years of experience in heading end-to-end sales, logistics, customer service, and business development operations driving optimal growth opportunities. Instrumental in developing, implementing, and maintaining quality assurance protocols and ensuring proper organizational operations. Deft at enhancing effectiveness of existing processes and procedures to boost up and sustain company’s internal capacity. Adept at achieving productivity targets, reducing cost per unit, eliminating errors, and delivering robust customer service. Repeated success in monitoring and identifying problem areas, bottlenecks, and guiding staff in collaborative implementation of corrective action plans. Well-versed in navigating complex situations while prudently mitigating risks, identifying value creation opportunities, and building partners. Articulate communicator; excel at liaising across various organizational levels to better align organization to strategically achieve the established goals. Areas of Expertise
• Operations Management
• Account Management
• Process Optimization
• New Business Development
• Resource Management
• Teambuilding & leadership
• Cost/Revenue Optimization
• Risk/Crisis Management
• Performance Evaluations
• Sales & Development
• Logistics Operations
• Inventory & Warehousing
• Client & Stakeholder Relations
• Corrective Action Plans
• Service Coordination
Professional Experience
Bayco Products, Inc. – Wylie, TX 2016 – Present
Customer Service/International Sales Support
Oversee the operations of delivering support to account managers and multiple rep agencies in a fast-paced environment. Handle the functions of preparing quotes, order entry, and return goods authorizations along with facilitating international account mergers. Prepare quotes, order entry, and shipping Internationally, as well as preparing pro forma and commercial invoices. Control multiple computer screens/phone lines and provide support to distributors and end-users regarding products. Manage Lowe’s Canada, Global Industrial Portal, and Home Depot RDC Orders routing, including coordinating several other administrative and cross-functional tasks. Develop and sustain relationships with key accounts, stakeholders, and customers.
● Enabled the timely and successful delivery of solutions according to customer needs and objectives.
● Facilitated development and implementation of transportation cost-savings programs for year-over-year savings.
● Accountabilities for International shipping including hazmat, specialized documentation, certifications for product specific regulatory requirements.
● Developed accounts from multiple countries throughout the world in a deadline-driven environment.
● Opened up new accounts globally which involved extensive vetting processes.
● Trained and coached new employee for domestic and international divisions of the company. Page 2 2
TRP International, LLC., Dallas, TX 2012 – 2016
Office/Customer Service Manager
Spearheaded the functions of customer service and office in a deadline-driven environment. Headed the operations of sales order entry for Dallas and Elkhart warehouse and shipping direct containers from china. Administered the processes of scheduling shipping, receiving inbound shipments, and creating invoices for all warehouse orders, as well as overseeing customer contracts, monthly inventory cycle counts, and year-end inventory. Led various other tasks, including facilitating president, sales team, purchasing and Elkhart warehouse employees. Controlled credit and bank reference checks for new customers and resolved client queries.
● Negotiated best freight rate for shipping by collaborating with multiple logistics companies.
● Streamlined tasks by effectively overseeing day-to-day operations under tight deadlines for operational support.
● Achieved organizational objectives and amplified task efficiency by developing and enforcing novel processes. Stewart Systems, Inc., Plano, TX 2006 – 2012
Service Coordinator
Managed the scheduling of service technicians to various locations, including travel arrangements and notifications in a fast- paced environment. Oversaw the operations of facilitating the president, service managers, project managers, and six service technicians in delivering/coordinating services. Obtained customer purchase orders and detailed service requests, as well as prepared a high volume of service and modernization quotes. Created and maintained expense and service reports, including invoicing and technical completion of service interventions.
● Maximized task completion reporting rate by developing various cost comparisons and technical usage spreadsheets.
● Met and exceeded cost and productivity standards by monitoring expenses and implementing cost-saving actions.
● Managed six field service technicians while supporting President and National Sales Manager. Additional Experience
Service Coordinator, SIG Beverages North America, Inc., Plano, TX Executive Assistant, Stewart Systems, Inc., Plano, TX Front Office Receptionist, Digital Semi-conductors (DSC) – Plano, TX Assistant Store Manager/Manager, New York and Company and Jay Jacob’s fashions, NY Education
Bachelor of Science, Grayson College
Technical Proficiencies
MS Office Suite, MAPICS, SAP, M2M, JD Edwards, UPS Worldship, FedEx Ship Manager, Advanced Internet Research Licenses & Certifications
Certified in Lithium Battery Hazmat Course for 49 CFR/Code of Federal Regulations, IATA Dangerous Goods Regulations and International Maritime Dangerous Goods (IMDG) Code Certified in CPR/AED Training
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