Customer Service Data Entry

Christa Lubeck

*** ***** ***. #*, *********, NJ *7042

T: 929-***-**** E: ***********@*****.***

Experience:

Keller Williams Realty Montclair, NJ July 2019- Current Licensed NJ Realtor ®

• Facilitated Real Estate transactions as an independent agent. Social Media. Heartloom New York, NY September 2019 – March 2020 Women's Contemporary Line

Operations Director/ eCommerce Manager

• Managed Shopify ecommerce store, customer service for all areas. Created store policies. Photo editing

• EDI - Complete process for Nordstrom and Evereve – Processed Nordstrom Drop ship Returns, set up Amazon eCommerce

• Coordinated sample sales and all samples to majors ensuring fit accuracy and relaying any changes to the production team in China. Alice & Trixie New York, NY June 2017 – February 2019 Women's Contemporary Bridge Line

eCommerce /Wholesale Customer Service Manager/Wholesale Sales Assistant

• Implemented new processes and improved existing procedures with inventory, employee on boarding, and training interns.

• PR/Marketing Manager. SEO-Reporting-Analytics. Created all email blasts, promotional campaigns, managed social, influencers.

• Assisted with East Coast Sales and supported the entire US sales team. Show setup, road appointments.

• Responsible for entire wholesale customer service and shipping. Managed Shopify ecommerce store and customer service. SAM. New York, NY July 2016 – April 2017

Luxury Outerwear

eCommerce /Wholesale Customer Service

• Handled eCommerce customer service on Magento Platform which included customer response, solving customer issues, repairs, orders and returns.

• Ensured all wholesale orders were shipped on time and in compliance with majors. Accurate dialog with 3PL David Lerner New York LLC. New York, NY December 2014-July 2016 Women's Contemporary Clothing, Wholesale division

Senior Wholesale Customer Service

• Orchestrated over 7 Million dollars in orders per year and supported sales managers in different territories while offering superior customer service.

• Order allocation, pick tickets, EDI

• Liaison between production and design. Submission of PRF’s, direction for all packaging and ticketing.

• Joor maintenance, inventory accuracy, style log. Responsible for all wholesale show coordination Moods of Norway International LLC. Los Angeles, CA May 2013-December 2014 Wholesale Men’s/ Women's clothing

Wholesale Customer Service Manager/ Logistics/ EDI

• Managed all wholesale shipments generating over 2 Million in revenue per season. Received in all overseas shipments and distributed merchandise within the warehouse channels of the inventory/order system. Oversaw our 3PL operation to ensure accuracy and efficiency.

• Working Knowledge with Amazon, Zappos, Nordstrom, Bloomingdales, Saks fifth Ave., Hautelook, Gilt, and Myhabit including EDI, Portals, shipment policies and procedures, invoicing, item set up, PO’s, templates, avoiding chargebacks.

• Item setup and management in NuOrder and Blast Ramp. Inventory control, image and item maintenance. Dress to Kill Inc. Los Angeles, CA May 2010-February 2012 Wholesale Manufacturer High End Lifestyle Clothing for Woman Designer Assistant/ Sales/ Production/Customer Service

• Wholesale sales manager for North America. Duties included tradeshow set-up and tear down, travel, Meeting with existing clients and recruiting new accounts, merchandising, show of line, PO entry, and data entry with accuracy, order follow up, re-orders and superior customer service

• Office Manager responsible for bookkeeping, payroll, collections, data entry, customer inquiries, shipping, website management, creation and distribution of promotional media.0

• Production Manager overseeing all in-house production from PO to product shipment. Created cutting tickets, kept a running inventory of fabric and trim, managed team of 15 sewers and finishers, quality control, timeline management.

• Design assistant duties included color stories, inspiration boards, purchasing fabric, design input with fit and construction in mind.

Billionaire Boys Club / Ice Cream Clothing LLC. New York, NY June 2006-January 2010 Wholesale showroom featuring high-end menswear collections eCommerce Manager, Customer Service Manager, Assistant Sales Rep

• Responsible for all aspects of e-commerce website including product photography, photo editing, color correction, uploading new items, item descriptions, product names, measurements, inventory, and daily site management.

• Managed customer service for e-commerce website including customer inquiries, order follow up, credit card holds and chargebacks, ensured all orders were shipped complete and accurate, processed all shipping labels utilizing UPS, DHL, FedEx, and USPS.

• In-house assistant sales rep dealing with high-end boutiques and department stores. PO write up, data entry with diabolic attention detail, follow up, customer service, presentation of line. Education:

Parsons School of Design New York, NY September 2002-May 2004 Graduated with AAS degree in Fashion Design

• Studied all aspects of fashion design including clothing design, accessory design, tailoring, draping, pattern making, Sewing, illustrations, flats, fabric analysis, merchandising, line development, trend research, color theory, spec Sheets, cost sheets, tech packs, and practical business. The Art institute San Francisco, CA September 2000-May 2002 Fashion Design Major in Bachelors Program

• Course work in fashion design, merchandising, CAD and fine arts, Participated in Spring 2002 fashion show. Dean's List.

Skills: Over 23 Years Professional Experience

• Proficient with both MAC and PC platforms, Fluent in Shopify, Weebly etc…, EDI, Adobe Illustrator, Photoshop, QuickBooks, Powerpoint, Excel, Word, Shopify, Wordpress, Etsy, EBay, Social Media, NuOrder, Joor, SPS, GXS,Asana, CRM’s,

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