Support Representative Data Entry
Resume:
DANA PERKINS
PO BOX *** Cedar Bluff, VA ***** (c) 919-***-**** ***********@*****.***
Professional Summary
Medical Biller/Accounts receivable rep with background in billing and collections, records management and maintenance and appointment
setting. Accurate and detail-oriented with knowledge of benefits, eligibility and appeals. Desires a role in a medical office
environment or hospital.
Skills
Health Information Management Medical Terminology
Medical Insurance Billing Office support (phones, faxing, filing)
Billing and collection procedures expert Adept multi-tasker
Hospital inpatient and outpatient records Close attention to detail
Patient referrals expert Skilled in call center operations
Familiar with commercial and private insurance carriers Customer service-oriented
Excellent problem solver Accounts receivable
Excellent verbal communication HIPAA compliance
Medical bill auditing Dental terminology knowledge
Work History
Patient Support Representative 05/2014 to 07/02/2018
Millenia Patient Services – Situs Court Raleigh, NC
Precisely completed appropriate claims paperwork, documentation and system entry.
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Entered orders into the EMR system efficiently and without errors. Verified patients' eligibility and claims status with
insurance agencies.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Conduct incoming and outbound calls.
Collects payments from customers Set up payment arrangements for patients, discuss outstanding bills, research claims
issues for resolution.
Provide information as requested. Enter changes, and/or updates customer information in computer, changes billing
addresses.
Investigated unpaid/unresolved customer claims.
Performs other duties as assigned.
Handled a heavy customer call load and performed general office duties.
Accounts Receivable Clerk 01/2011 to 02/2012
Medi Com Management – New Windsor, NY
Updated patient financial information to guarantee accuracy.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Compiled and tracked outstanding balances owed to medical facilities.
Accurately posted surgeries, hospital visits and payments for assigned carriers.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Prepared billing correspondence and maintained database to organize billing information.
Marketing representative 06/2007 to 10/2011
Verla International – New Windsor, NY
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Directed guests, routed deliveries, and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Medical Biller 09/2002 to 03/2007
Dr Alan B. Kravitz – Yuma, AZ
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Precisely completed appropriate claims paperwork, documentation and system entry.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care
forms).
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Verified patients' eligibility and claims status with insurance agencies.
Entered orders into the EMR system efficiently and without errors.
Compiled necessary documents for surgical billing packages.
Determined prior authorizations for medication and outpatient procedures.
Maintained strict patient and physician confidentiality.
Managed collections claims for unpaid bills against the estates of debtors.
Posted and adjusted payments from insurance companies.
Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.
Prepared billing correspondence and maintained database to organize billing information.
Education
Iowa Central Community College: General Studies
James Madison University- Bachelor of Science Healthcare Administration (In progress)
Southwest Virginia Community College-Advanced Coding Certificate (Completed December 2020)
Certifications
HIPPA
Billing software Used
Medisoft
Cerner
Dentrix
Spitfire
.net
Microsoft office
Outlook
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