Customer Service Manager

ANGELA BRAGG

**** ******** **, **********, **, **258, US 502-***-**** ***********.****@*****.*** Strong leadership and mentoring abilities.

Exceptionally capable of resolving [Type] issues.

Field Service Manager with a strong commitment to continuous process improvement. Client rapport, [Area of expertise], and [Area of expertise] are all areas in which I am determined and experienced. Offering [Skill] and [Area of expertise], meticulous leader and strategic planner with broad managerial acumen. Service-oriented [Job Title] committed to providing positive customer experiences in order to encourage loyalty and repeat business. Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations. Business Administration - MBA 2016

University of Phoenix Phoenix, AZ

Field Service Supervisor April, 1995 to December, 2020 Commonwealth of Kentucky Frankfort, KY

Provided clients with customized and effective solutions that met their specific needs. Reduced the time it took to completed service calls by [Number]% through [Process]. Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action]. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.

Was in charge of [Number] [Type] employees in order to mentor them on operations and increase productivity. Improved staff members' performance and efficiency by [Number]% by [Action]. Trained over [Number] new employees on how to use [Type] equipment, closely monitoring their use for safety and compliance with company policies. Created effective business plans to ensure that strategic decisions were in line with long-term goals. PROFESSIONAL SUMMARY

EDUCATION

WORK HISTORY