Data Entry Support Professional
Resume:
CATHERINE MCCOY
Geneva, OH 44041
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PROFESSIONAL SUMMARY
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem- solving skills. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues with clients to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Domestic Engineer The McCoy Group
Geneva, Ohio - May 2011 – Current
Recreation Therapy Assistant GS 7 Louis Stokes Cleveland Veterans Affairs Medical Center Cleveland, Ohio - July 2008 - July 2013
Evaluated, diagnosed, planned and coordinated individual group recreational activities for adults with mental and physical disabilities
Assisted in planning, implementing, organizing, and directing therapeutic play and recreation programs Conducted group and individual recreation activities according to patient needs, capabilities, and interests Conducted patient assessment of incoming patients to determine their abilities, needs and impairments Recommended changes to the Director regarding recreational programs to meet patient therapy goals Maintained documentation of patient assessment and treatment activities. Guided group therapy for Veterans with focus on self-advocacy, self-healing and empowerment. Developed and implemented individualized treatment plans addressing problems, destructive patterns of behavior and other psychosocial issues.
Consulted with other therapists regarding treatment plans. Conducted trainings and presentations for colleagues. Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Introduced meditation, guided imagery, breathing techniques and Healing Touch to patients. Patient Support Assistant GS 6 Erie Veterans Affairs Erie, PA - July 2007 - July 2008
Responsible for greeting Veterans and their family members, answering telephones, relaying messages to appropriate staff in the clinic of 7providers and nurses, scheduling/canceling all appointments, ensuring patients demographics stayed current. Veteran advocacy.
Furthered skills by actively taking part in employee training and taking classes to improve skills. Collected laboratory specimens, dropped off at laboratories and picked up test results. Reported unusual or urgent circumstances in patients' condition or environment immediately to provider. Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
Processed and transcribed provider's orders (medication, tests, studies, authorization forms, etc.) in a timely manner Provided the upkeep of various filing binders and documentation for scanning into electronic Consolidated Patient Record System (CPRS)
Acted as a member of the emergency team in cases of codes, disasters, fire or other emergencies. Social Services Designee Carington Park Nursing Home Ashtabula, Ohio - March 2003 - July 2007
Assist the long-term care resident and their families in identifying and obtaining available benefits within social, psychosocial, and community services. Coordinate discharge planning, coordinate facility transfers, provide needs of the residents and their families, coordinate ancillary services for the residents, obtain social history upon admission, coordinate and schedule Plan of Care meetings, obtain resident assessments for cognition and mod, complete the PASRR upon admission and provider any support required to the social service department Social Service support professional with experience in long term care and health care support Versatile office and PC skills
Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations Able to juggle multiple priorities and meet tight deadlines without compromising quality Diplomatic and tactful with professionals and non -professionals at all levels Used critical thinking to break down problems, evaluate solutions and make decisions. Accustomed to handling sensitive, confidential records Flexible and versatile-able to maintain a sense of humor under pressure Poised and competent with demonstrated ability to easily transcend cultural differences Versed in medical terminology
Accustomed to adhering to HIPPA laws and regulations Ability to establish rapport with residents/patients and coworkers alike Friendly, pleasant and outgoing.
Exceeded goals through effective task prioritization and great work ethic. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record. Demonstrated respect, friendliness and willingness to help wherever needed. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Created plans and communicated deadlines to complete projects on time. Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. Additional Skills:
Creative problem solving
Medical terminology knowledge
Professional telephone demeanor
Documentation and reporting
Customer and Client Relations
Time management
Performance improvement
Verbal and written communication
Organization skills
Flexible and Adaptable
Cultural Awareness
Attention to Detail
Teamwork and Collaboration
Active Listening
Excellent Communication
Self-Motivated
Data Entry
Multitasking Abilities
Organization and Time Management
Critical Thinking
Decision-Making and Decision-Making
EDUCATION
EbasedAcademy.org
Online Certificate for Peer Supporter Completed 8/15-2022 Kent State University
Concentration on Community Health and Psychology 1989/2005 Harbor High School
Graduated 1987
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