Customer Service Contact Details
Resume:
PRIVATE AND CONFIDENTIAL PROFILE
Cell: +276********
E-Mail: *********@*****.***
PROFILE OF ZOLA MGAGA
Availability/Notice Period
Immediately Available
Surname
Mgaga
First Names
Zola
Citizenship
South African
Identity No
Gender
Female
Passport Status
Valid
Residing in
3076 Zulu Street
Daveyton
1520
Areas to consider
Willing to Relocate
Languages Spoken
IsiXhosa, Sesotho, IsiZulu & English
Driver Licence
Code 8
Expectation
Negotiable
OVERVIEW
As a passionate, determined, goal – driven and dynamic person, I continually try to inspire others to achieve optimal results. I have gained invaluable experience at various levels and believe that I can achieve anything I set my mind to.
ACQUIRED SKILLS / ABILITIES
Problem-solving
Analytic Thinking
Strategic Planning
Sales Skills
Query Resolution
Conflict Resolution
Cost Control
Budget Management
Marketing Strategies
Project Planning
Brand Management
Account Management
Staff Development
Communication Skills
Computer Literate
Customer Service
Staff Management
Time Management
Troubleshooting
Interpersonal Skills
Leadership skills
EDUCATION DETAILS
Highest Grade
Senior Secondary Certificate
Institution
B.B Myathaza Secondary School
Year Passed
2008
COMPUTER LITERACY
MS Office
Internet
CAREER DETAILS
Name of Employer
H & M (Hennes & Marritz)
Designation / Title
Department Manager
Period of Employment
2015 – Present
Reason for Leaving
NA
Overview:
A family of unique brands united by common passions to make great design accessible to everybody and to lead the way towards a more inclusive and sustainable world.
It is a multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.
Functions & Responsibilities:
Sales maximization
Customer service
Department profitability & goals
Communication and client liaison
Recruiting staff
Managing Departmental budget
Name of Employer
Mr Price
Designation / Title
Sales Consultant
Period of Employment
2015 – 2016
Reason for Leaving
Career Advancement
Overview:
A publicly traded retail company based in South Africa, well known for its focus on value. The group retails apparel, as well as homeware and sportswear through owned and franchised stores across 14 countries, primarily in Africa.
Functions & Responsibilities:
Meeting with customers in a sales environment to drive product sales and knowledge
Discovering how to market products to new users
Working with the marketing department to develop new sales strategies
Always looking for new ways to make products attractive to customers
Adhering to any and all company policies and procedures
Following up with any clients to make sure that they are satisfied with product
Name of Employer
Iron Buffalo Media
Designation / Title
Marketing/Accounts Intern
Period of Employment
2013 - 2015
Reason for Leaving
End of Contract
Overview:
A Media and Communications agency, specialising in communications, marketing, design, branding and video productions.
Functions & Responsibilities:
Answering phone inquiries, directing calls and providing basic company info
Preparing proposals
Researching marketing trends
Taking memos
Maintaining files and organizing documents
REFERENCES
NAME : Tshepiso Chabaesale
POSITION HELD : Store manager
CONTACT DETAILS : 074*******
NAME : Randy Asplilings
POSITION HELD : Store manager
CONTACT DETAILS : 071-***-****
NAME : Lebogang Moroka
COMPANY : Iron Buffalo Media
POSITION HELD : Company Director
CONTACT DETAILS : 074-***-****
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