Front Desk Service Representative
Resume:
MELISSA SCHULER
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OBJECTIVE
Organized and dependable candidate successful at multi-tasking priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
EXPERIENCE
Hampton Inn Suites
- Hotel Front Desk Receptionist Lodi, CA 09/2020- 12/2021
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved service-related problems and documented actions in system.
• Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Delivered above-and-beyond service to guests by making outside 2
venue reservations and setting up tours.
• Prepared weekly employee work schedules for team members.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Explained details regarding property to acclimate patrons to resort environment.
Hampton Inn Suites – Housekeeper Lodi, California 12/2018 - 08/2020
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
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• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Responded to requests from patrons for linens and toiletries.
• Kept building entryway glass clean and polished for professional presentation.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Restocked linen and cycled towels and sheets in full-service hotel-based spa.
• Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers. Attended to locker area by laundering dirty towels and clearing away stray slippers.
SKILLS
•Greeting Guests
• Maintaining Common Area
• Data Gathering
• Multi-Line Phone Systems
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• Front Desk Operations
•Reservation Processing
• Customer Inquiries
• Check in and Checkout
• Room Assignments
•Making Reservations
•Guest Registration
• Two-Way Radio Operation
• Online Bookings
•Incoming Mail Sorting
•Guest Accommodations
• Safety Protocols
•Critical Thinking
•Guest Satisfaction
•Creative Solutions
•Personable Demeanor
•Credit and Cash Transactions
•Reading Comprehension
•Running Errands
•Dynamic Communication
EDUCATION
Carrington College California- Sacramento, CA 05/2017 Medical Administrative Assistant Certificate
• Dean's List Maintaining 4.0
• Perfect Attendance
Tokay High School-Lodi, CA 05/2011
High School Diploma
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