Customer Service
Resume:
Heather Peak
Kansas City, MO *****
********@*****.***
Find a position in which I can utilize existing skills and experience while growing with a company and gaining new skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retail Cashier - CSR
EG Minit Mart - Kansas City, MO
September 2020 to Present
All aspects of customer care and service. Balance registers. Order stock. Counter Agent
Payless Car Rental KCI - Kansas City, MO
September 2021 to June 2022
Assist customers with rentals. Setting up in system. Appropriate paperwork and information imputed into system. Customer service. Commission sales. Drive vehicles. Clean vehicles. Fuel vehicles. Maintain office when only agent on duty. Answer phones. Faxes and copiers. Caregiver
Senior Helpers - Kansas City, MO
June 2021 to June 2022
All aspects of patient care. Housekeeping. Transporting. Senior Sandwich Maker
Subway - Shawnee, KS
September 2017 to July 2019
Made sandwiches, prepped, open store, complete set up for opening. Put away truck. Baked bread and cookies.
Assistant Underwriter II-CORE Endorsement Unit-All States Philadelphia Insurance Companies - Leawood, KS
June 2007 to May 2019
• Telecommuter 13 years
• Process automatic renewals and endorsements with high quality in a timely manner
• Provide renewal quotes/corrected renewals
• Run monthly renewal reports and apply to Excel spreadsheets Rater II
Zurich of North America - Overland Park, KS
May 2005 to June 2007
Overland Park, KS
Rater II
* Process renewals, new business, cancellations and all change requests for the states of Pennsylvania, Florida, Georgia, and South Carolina
* Ran daily reports and ordered declarations for each state responsible for
* Ran monthly numbers for supervisors and published completed renewal lists in Excel spreadsheets. Data Entry Clerk II-Seasonal
Internal Revenue Service - Kansas City, MO
January 2001 to May 2005
Entered customer information from all forms of tax returns into system. Respiratory Therapist
Cass County Medical Center - Harrisonville, MO
March 1997 to January 2001
All aspects of Respiratory Care, ICU, ER, and Sleep Studies Education
Associates in Applied Science degree in Applied Science Concorde Career Institute - Kansas City, MO
May 2005
Certification in Respiratory Therapy
Longview Community College - Lees Summit, MO
1996
High school diploma in Liberal Arts & Science
William Chrisman High School - Independence, MO
September 1986 to May 1990
Skills
• Microsoft Office, Word, Excell (10+ years)
• Ten-Key by Touch (10+ years)
• Data Entry - 8000 ksph and 80 wpm (10+ years)
• Customer Service Skills (10+ years)
• Medical Terminology (10+ years)
• Incoming - Outgoing Calls (10+ years)
• Commercial Lines Insurance (10+ years)
• Specialty Lines Insurance (10+ years)
• Word Processing
• Underwriting
• Office Administration
• Customer service
• Microsoft Office
• ICU Experience
• Home Care
• Windows
• Caregiving
• Typing
• Phone Etiquette
• Microsoft Outlook
Assessments
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Basic Word Processing with Microsoft Word — Highly Proficient May 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Highly Proficient
Night Auditor (Hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Highly Proficient May 2019
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Work Style: Reliability — Expert
October 2019
Tendency to be dependable and come to work
Full results: Expert
Accounting Skills: Bookkeeping — Proficient
June 2019
Calculating and determining the accuracy of financial data. Full results: Proficient
Front Desk Agent (Hotel) — Expert
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Cashier Skills — Proficient
July 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Front Desk Agent (Hotel) — Expert
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Work Style: Conscientiousness — Highly Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Administrative Support Professional Fit — Highly Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Customer focus & orientation — Expert
June 2021
Responding to customer situations with sensitivity Full results: Expert
Retail customer service — Proficient
July 2021
Comprehending and responding to retail customer needs Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work motivation — Expert
April 2021
Level of motivation and discipline applied toward work Full results: Expert
Management & leadership skills: Impact & influence — Expert December 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
*Proficient in Microsoft, Excel and Lotus
*Ten key and Typing by touch @ 80 wpm
*Background in both Commercial and Specialty lines Renewals/Endorsements
*Experience in most office equipment, computers, switchboards, faxes, photocopiers, etc.
*History of over 20 years Customer Service and Patient Care
*Classes INS 21, INS 22, and INS 23 AU 60, AU 61, AU 62, AU 65
Contact this candidate