Customer Service Data Entry
Resume:
Shavonna Payne
Auburn, AL
**************@*****.***
Upbeat, knowledgeable, and efficient member services representative. Equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Authorized to work in the US for any employer
Work Experience
Financial Relationship Associate
Region's Bank
May 2021 to Present
• Process customer deposits, withdrawals, and transfers.
• Answers questions in person or on telephone and refers customers to other bank services as necessary.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• Sells cashier’s checks, traveler’s checks, and series e bonds. Customer Service Rep
Kepro - Auburn, AL
March 2020 to May 2021
Responded to questions and followed up on customer interactions. Utilized organization's computer system to look up and record information concerning member accounts. Managed inbound and outbound calls to respond to inquiries. Data entry and resolve concerns.
Help customers apply for Medicare/Medicaid.
Update and verify documents sent in for their cases. Cashier Team Lead
Academy Sports and Outdoors - Auburn, AL
September 2019 to March 2020
Handled inbound and outbound calls.
Worked with managers to address problems such as customer Recordkeeping complaints. Customer relations
Filed records to keep system efficient and information organized. Process transactions Collaborated well with team members to carry out daily Inbound call answering assignments and achieve team targets.
Helped managers improve area operations by sharing customer feedback and contributing new ideas. Assisted cashiers in balancing cash tills at close of shift. Scheduled breaks for cashiers during shifts and timed returns to maintain coverage. Engaged customers and built connections using a positive, upbeat attitude. Processed returns/exchanges.
Answered phones
Administrative Assistant/Customer Service
Lowe's - Opelika, AL
February 2018 to September 2019
Researched and compiled data to produce operational reports for senior leaders. Filed records to keep system efficient and information organized. Ordered, organized, and rotated supplies.
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift. Managed details of completing sales payments, refunds, and exchanges, including issuing store credit. Responded to questions and followed up on customer interactions. Scheduled deliveries/pick up for appliances.
Processed online orders.
Cashier
Panera Bread - Auburn, AL
May 2017 to February 2018
Places customer's food orders.
Washed dishes
Cleaned dinning room.
Established and maintained cordial and professional working relationships with other staff, supervisors, and customers.
Made food items from menu and to order for customers. Served food and drink items to customers eating in the restaurant or collecting to-go items. Education
HIGH SCHOOL DIPLOMA in GENERAL STUDIES
Opelika High School - Opelika, AL
May 2015
Skills
• Research
• Microsoft Word
• Microsoft Excel
• Computer skills
• Time management
• Customer service
• Customer relationship management
• Medicare
• Medicaid
• Cold Calling
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