Data Entry Customer Service

Location:

Hawthorne, CA

Posted:

September 05, 2022

Contact this candidate

Resume:

GAILE PARILLA

“Gaile”

***** ******* *** *** ** Hawthorne 90250 CA

***************@*****.***

BACHELOR OF SCIENCE IN NURSING

PROFESSIONAL EXPERIENCE

18th Advancement Program in Clinical Nursing (APCN); PGH, Taft UN; February 7 to July 2005 affiliated in (trauma nursing, medical-surgical, Ward 5 (neuro ICU), Emergency room for 2 months)

Philippine General Hospital

Taft, Avenue, manila

Nurse 1, PEDIA ICU/PEDIA WARD/ MEDICAL SURGICAL UNIT (ADULT)

Oct 2005 – Dec 2013

JOB DESCRIPTION

Skilled in monitoring and assessing patients with mechanical ventilator

Knowledgeable in administering different types and qualifications of drugs such as e-cart drugs (cardiac, CNS, or pulmonary), intravenous fluids, insulin’s, and non-prescriptive drugs with doctor’s order. Careful in handling incorporation for compatible and incompatible drugs relating to its 5 rights.

Educated with different facilities in Intensive care setting such as mechanical ventilator, electrocardiogram machine, infusion pump, cardiac monitor and others.

Skilled on electrocardiogram reading, basic life support, Pediatric advance life support (PALS), and cardiopulmonary resuscitation.

Competent with different nursing skills like tracheostomy care, suctioning, basic wound care, massage therapy, turning patient every 2 hours especially comatose patient, cardiopulmonary resuscitation, how to administer 1,2, and 3 way bottles with patient under T-tube, assisting doctor’s basic bedside operation needs and intubation sets, administering Total Parenteral Nutrition, nebulization and many more.

Knowledgeable in different type of diseases on how to assess, manage, intervene and facilitate health teachings.

Fast learner; being able to solve and decide accurately in a critical setting.

V.X.I.

AMERICAN EXPRESS (Financial Account)

CREDIT CARD/CUSTOMER CARE PROFESSIONAL

Sept 17 2013 – July 21 2015

Charge Cards/Lending Cards

Provide excellent service promote Amex to Card members

Ability to adapt or adhere to any changes from time to time and must be updated for all product upgrades, changes from the terms and conditions and must be quick in terms of resolution

Deliver extraordinary customer care by responding to questions concerning customer accounts in fast pacing

Apply superior customer service and must be able to provide alternatives by giving extra ordinary call handling hence follow first call resolution

Ability to take quick decisions and respond effectively to customer inquiries

CRAWFORD & COMPANY BROADSPIRE (PHILLIPINES) Inc

Bonifacio Global City, Taguig

Twenty Four seven Building

October 21 2015- Jan 30th 2019

BILLING ANALYST

PH NURSE

Knowledgeable about ILLINOIS, OREGON, CALIFORNIA, PENSYLVANIA, GA etc Workers’ Compensation Fee Schedule, medical terminology, CPT, ICD-9, ICD-10.

Experts in accurate data entry and adjudication of provider bills in computer system according to State Workers’ Compensation Fee Schedule rules, with satisfactory production and error ratio.

Excellent organizational skills. Ability to work under and accomplish production standards.

Team player. Good attendance. Good customer service skills.

•Positive and enthusiastic attitude, self-motivated professional

SHEARWATER

35TH FLOOR 5TH AVE

BGC TAGUIG

Feb 14 2019- January 2022

USRN- UTILIZATION NURSE

MATRIX/TRISTARn (CA) WORKERS COMPENSATION

Review complex workers compensation medical treatment requests to ensure accordance with evidence-based medical treatment guidelines.

Research claim file in relation to the requested medical treatment while interpreting medical reports/claims summaries and applies appropriate established guidelines to requested treatment. Refers treatment requests, which do not meet guidelines, for peer review and determination.

Advocate for the injured worker and claims department, ensuring proposed treatment request are appropriate for the diagnosis.

Performs daily task within the appropriate established workflow processes, utilizes accepted guidelines and meet department timeframes.

Routinely contacts providers to clarify treatment request, examination findings, as well as obtain additional medical information as needed.

Maintain clear, concise and accurate documentation of requested medical treatments to include clinical findings, treatment guidelines and determination.

Provide appropriate notices to providers, injured workers, claims staffs and attorneys

Hawthorne Healthcare and Wellness Center

January 26 up to July 1

11630 S Grevillea Avenue

Hawthorne CA 90250

RN Supervisor/Desk nurse /Charge Nurse

Assure that residents have a clean, safe, orderly and comfortable environment.

• Initiate resident Plans of Care on admission.

• Assure that the unit area is maintained in a clean and safe manner for resident comfort and convenience,

by ensuring that necessary equipment and supplies are maintained to perform nursing care.

• Assist in notification of physician of any resident incidents/unusual occurrences. Ensure that the

Accident/Incident Report forms are filled out and completed on all such occurrences and such information charted in the resident’s medical record as outlined in our established policies and procedures.

• Assist the Charge Nurse on investigation of alleged abuse or unusual occurrence as outlined within our established policies and procedures.

• Start and monitor intravenous medication as ordered.

• Assist the Charge Nurse and other nursing personnel in performing nursing procedures as necessary.

• Assist the Charge Nurse in admitting, transferring and discharging residents.

•Assist in completing pain assessments, oral assessments, psychotropic assessments, bowel and bladder assessments and I & O weekly evaluations.

NEW VISTA POST ACUTE ACUTE CARE

1516 Sawtelle Blvd

Los Angeles, CA 90025

Infection Prevention and Control/ RN supervisor

July 1 to present

• Partner with facility leaders, physicians, and local, state, and national agencies on activities related to infection prevention

• Establish a facility-wide system for the prevention, identification, investigation, and control of infections of residents, staff,

and visitors, including surveillance designed to identify possible communicable diseases or infections before they spread

• Conduct outbreak investigations

• Maintain a system for reporting possible incidents of communicable diseases to local, state, or national agencies as required

• Oversee the antibiotic stewardship program and monitor residents’ antibiotic use

• Assess the need for, develop, and present IPCP in-service education for individual departments, general orientation, and

annual review as needed; education includes but is not limited to:

• Hand hygiene

• Cleaning, disinfection, and sterilization

• Therapeutic and diagnostic procedures and devices

• Use of isolation/barrier precautions when indicated

• Environmental hazards

• Resident immunization programs

• Enforce policies prohibiting staff with communicable diseases or infected skin lesions from direct contact with residents and

their food, and enforce hand hygiene policies consistent with accepted standards of practices

• Serve as a member of the quality assessment and assurance committee

• Be accountable for surveillance of healthcare-acquired and community-acquired infections for residents, staff, volunteers,

and visitors

EDUCATIONAL BACKGROUND

PHRN/PRC

0359421

ISSUE DATE: 07/07/2004

VALID UNTIL: 05/18/2022

USRN /Univeristy of the State of New York

Education Department

Registered Nurse

27/07/2019 Lic number 775247 Cert number 0681422

USRN/State of California

Education Department

Registered Nurse

Lic number 95285213

Emilio Aguinaldo College (Taft, United Nation)

ARTS AND SCIENCES 1994-1996

SAINT JOHN AND PAUL COLLEGES (Laguna, Calamba)

BS Physical Therapy 1996-1999

Emilio Aguinaldo College (Taft, United Nation)

Bachelor of Science in Nursing

Bach’ June 2004

SAINT ANTHONY SCHOOL (Singalong, Manila)

Secondary School

1990-1994

Primary School

1984-1990

Skills and Training

Pediatric advance life support (Pals) December 14-16 2005

18th Advancement Program in Clinical Nursing (APCN); PGH, Taft UN; February 7 to July 2005 affiliated in (trauma nursing, medical-surgical, Ward 5 (neuro ICU), Emergency room for 2 months)

Basic life support (adult CPR) 2005

Nursing Care of Patients on Peritoneal Dialysis; July 30 2004 at PNA, Malate Manila

Computer literate

CGNS certificate holder

IELTS holder

Convergys (Staff right) trained for English Proficiency

Professional Singer/Stand-up comedienne at Clowns Quezon City (2002)

Saber trained/Exchange training (June 2007)

Memberships

Philippine Nurses Association

The Philippine National Red Cross

PERSONAL REFERENCES